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Carrier iPhone 7/7+ Sprint Pre-Order Thread
- Thread starter OVOElias
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Let me paraphrase that exchange.
"We understand your desire to have your iPhone 7, but we have no ****ing clue when you will receive it.
Says so right here in the memo..."
I got that this afternoon. I started laughing because it's so ludicrous. Some marketing person obviously came up with that little idea.
The soonest I'd get my phone, guesstimating is two weeks into October and possible as late as three, maybe even 3.5.
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This was the progress on my phone with next day air saver that's what sprint charged me and then I had delivery cost credited back.
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Still waiting
This was the progress on my phone with next day air saver that's what sprint charged me and then I had delivery cost credited back.
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I'm seriously about done with them. It's not even about the phone as much as it is the attitude and responses from some of their customer service reps. My life's priorities don't bank on me having the latest and greatest iPhone every time they come out with a new one. It's not about that. I'm not angry or upset about not having the phone. My current device works fine. The thing is, I'm paying Sprint to be on a plan that includes an upgrade to the next generation iPhone every time it gets released. Instead of taking any responsibility whatsoever, they've instead decided to blame the manufacturer and had the audacity to tell me to "be patient" more than once. They've given out various random shipping dates and no one seems to be on the same page with that. They've lied about delivering phones in order of the date people placed their orders, as I've seen others receive their phones last week when they ordered long after me. No credits have been offered to me or applied to my account. It's just a ridiculous amount of bs.
I completely agree. It's disgusting to humanity to see how many of you people are complaining so much.
These phones ship from Apple. Sprint submits an order to Apple and Apple send them the phones. If there are no phones to ship, because they aren't even produced, there's nothing that can be done.
I don't want to hear "but they didn't have anything on their website saying otherwise" ********. You all know damn well that this is one of the most demanded products to ever be released. Obviously the demand is going to outweigh the supply.
Listen, I've been an iPhone user since it was introduced in 2007. I understand the desire to get these into our hands. But it's as if you guys think they are deliberately holding onto our phones for the sake of holding on them.
Obviously they are working harder than ever to attempt to satisfy their customers. Give them a break for once.
/rant
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Well yesterday after going through hell with order support and Customer Don't Care. I sent a email to all the executives.
I got a call from Darren who I believe is on Marc's staff. That's when the UPS status was changed from ready for UPS to In Transit.
That gave me some hope. I actually that UPS picked it up. So I figured that this morning there should have been movement because UPS have 2-3 flights a day from Lexington to Philadelphia.
I called UPS this morning and they
basically that by the sender changed the status for me to pick up the package. Darren did this on his own I didn't request this but it wasn't a big deal my main UPS facility is only 15-20 min drive.
UPS told me if it was moving it would be scanned reflecting movement.
Now the monthly payments are being reflected in my bill minus the first monthly I got Customer Don't Care to credit. So my bill this month is just usage.
So I called Darren this afternoon got VM.
Haven't heard anything back from him.
I tried to cancel with Order Support yesterday but they wouldn't do it.
They know that if they cancel I won't be locked in because my 6 Plus is paid for.
Well as I was typing this Darren calls. Says his been working on my case and his UPS guy is having a hard time finding my package again
. He asked would I rather have it delivered home I said yes. Darren said if I don't hear from him later this evening he'll have a Nick contact me as Darren will be off until Monday.
Darren say he wants to get this taken care of ASAP.
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I've been completely cordial and understanding with the reps each time I've spoken with them. I agree that some of us need to take a step back and be a little more understanding, however, it does not excuse being given ANY attitude by these reps when calling about this specific issue. My experience with 3 out of 4 of them has simply been unacceptable. There is no excuse for coming off as rude, angry, and dismissive to the customer, regardless if you're hearing the same complaints all day. I know customer service very well, and as a manager, the way in which some of these representatives have spoken with the customer would call for immediate termination.
Side joke:
A friend of mine ordered a Mini Cooper with some bells and whistles and custom this and that nothing too heavy. It's shipping from Germany on a boat. She'll get the car before I get the iPhone.
A friend of mine ordered a Mini Cooper with some bells and whistles and custom this and that nothing too heavy. It's shipping from Germany on a boat. She'll get the car before I get the iPhone.
For people who pre-ordered in the sprint store, did you get an order number?
They only told me they would give me call when its ready. I tried looking up order support my # order but they could not find it since it was pre-ordered in the store :/
MB + 128 pre-ordered on 9/10
They only told me they would give me call when its ready. I tried looking up order support my # order but they could not find it since it was pre-ordered in the store :/
MB + 128 pre-ordered on 9/10
This...
Besides, I've spoken with Sprint a total of 3 times since 9/10 (my order date) and each time I too have been respectful. They sure as he!! didn't mind taking my money and holding onto it for the last 3 weeks...
What burns my a$$ is someone like this a$$ hole who comes onto the board to throw judgement on EVERYONE. Give me a freakin break.
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I have been lurking with y'all since the beginning. Let me share my story.
I have 10 lines. I am an attorney in Nevada, I have an attorney brother in Utah, A dentist brother in Louisville Kentucky. We all have been on the same plan with our spouses since 2005. We also have my mother and father in a separate part of Utah on the account as well.
My father went in to check on phone upgrade eligibility, and to ask how to get the phones to everyone around the country. He was told that Sprint only allowed phones on the account to be shipped to one store. We later found out that this was not correct, and that we would have simply needed to go into our individual stores and place the orders. Now we are stuck, because we cannot cancel the orders without losing our place in line. I had to talk to 5 different people and drop some legal mumbo jumbo before sprint offered to cover the shipping cost.
Next, we were told that the phones would arrive by the 30th at the latest, shortly after we signed the new contract, we were told that the 4 7+s would be later. I was assured (their word) that all of the iPhone 7s we ordered would arrive by the 23. 1 hour after that assurance, i received an email asking me to be patient, and that the phone was going to arrive late.
With the 7+s, I was told by an escalations team member, that my phones were in the warehouse on the 27th, this was confirmed by a guy on the phone with order support, and with @sprintcare. I have waited for tracking since then, as I was assured(their word) that the phones would ship within 2 days. Since that did not happen, I got back onto chat (for the 17th time) only to be told that i needed to be patient and that the phones were backordered. The rep said she couldn't speak for the other people, but they were wrong, and the phones are in fact on backorder. When i produced the email from the escalations guy saying they were not on backorder, she backtracked and said she couldn't actually see where the phones are.
So that brings me to now. I have no idea when to expect the phones, where they are, who is lying to me, and who is telling the truth. I have been sent the same copy/paste lines that all of you have. I have been told that it is in Sprints best interest to get the phones out as soon as possible. I agree with that. However, it is also in their best interest to keep us on the line, and in the dark. They DO NOT want to provide us with accurate information. Information is power. The more information we have, the more informed our decision to stay or go will be. They want us in the dark so that we will stay with Sprint.
Anyway. Godspeed to all of you. May we endure through the lies and deceit together, until that day when the sun shall shine upon us, and we are awarded that triumphant gift of tracking.
I have 10 lines. I am an attorney in Nevada, I have an attorney brother in Utah, A dentist brother in Louisville Kentucky. We all have been on the same plan with our spouses since 2005. We also have my mother and father in a separate part of Utah on the account as well.
My father went in to check on phone upgrade eligibility, and to ask how to get the phones to everyone around the country. He was told that Sprint only allowed phones on the account to be shipped to one store. We later found out that this was not correct, and that we would have simply needed to go into our individual stores and place the orders. Now we are stuck, because we cannot cancel the orders without losing our place in line. I had to talk to 5 different people and drop some legal mumbo jumbo before sprint offered to cover the shipping cost.
Next, we were told that the phones would arrive by the 30th at the latest, shortly after we signed the new contract, we were told that the 4 7+s would be later. I was assured (their word) that all of the iPhone 7s we ordered would arrive by the 23. 1 hour after that assurance, i received an email asking me to be patient, and that the phone was going to arrive late.
With the 7+s, I was told by an escalations team member, that my phones were in the warehouse on the 27th, this was confirmed by a guy on the phone with order support, and with @sprintcare. I have waited for tracking since then, as I was assured(their word) that the phones would ship within 2 days. Since that did not happen, I got back onto chat (for the 17th time) only to be told that i needed to be patient and that the phones were backordered. The rep said she couldn't speak for the other people, but they were wrong, and the phones are in fact on backorder. When i produced the email from the escalations guy saying they were not on backorder, she backtracked and said she couldn't actually see where the phones are.
So that brings me to now. I have no idea when to expect the phones, where they are, who is lying to me, and who is telling the truth. I have been sent the same copy/paste lines that all of you have. I have been told that it is in Sprints best interest to get the phones out as soon as possible. I agree with that. However, it is also in their best interest to keep us on the line, and in the dark. They DO NOT want to provide us with accurate information. Information is power. The more information we have, the more informed our decision to stay or go will be. They want us in the dark so that we will stay with Sprint.
Anyway. Godspeed to all of you. May we endure through the lies and deceit together, until that day when the sun shall shine upon us, and we are awarded that triumphant gift of tracking.
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I just received this from Marci. We'll see I guess.
Just got my original scan and confirmation for delivery tomorrow by the end of the day!! Now I'm about to buy this premium membership for $2 and pick a two hour delivery window
Preordering guaranteed an iPhone. Everyone here knows that.
It's not like anyone here hit the order button and then rushed here saying "OMG warez my phonez!!??" and started boo hooing.
Initially it was excitement and then wonder. Wondering how Sprint was going to handle this and what the various ship by dates really meant.
I doubt a soul here would have been bent if Sprint had said "Sorry guys, Apple isn't shipping us full shipments, we're screwed and so are you."
Instead, Sprint saw shipments slipping and decided instead to change expectations without clarifying who or when were affected. Once they managed, some began wondering why they preordered. Especially when they saw it possible to cancel an order and then walk into an Apple Store and pick up today what Sprint is saying will take weeks.
Feel me here?
Then you have people who get tracking and nothing else. People who got up and preordered just to see later orders get the same phone they ordered.
Above all, what you really see is frustration extending from a lack of transparency.
Humanity, like it or not, IS impatient. Usually that can be tempered by sharing the love. Misery loves company and that's exactly what this thread was intended for. That bittersweet time between "submit order" and "whoohoo Brown is here!"
Humanity also likes to be kept up to date with honest information.
Also, seems some parts of Humanity lack empathy. Would think that hard to be, given added experience of enduring every launch.
Wouldn't it?
Perhaps it's hard to remember such things way up on that horse.
Have a pleasant day.
It's not like anyone here hit the order button and then rushed here saying "OMG warez my phonez!!??" and started boo hooing.
Initially it was excitement and then wonder. Wondering how Sprint was going to handle this and what the various ship by dates really meant.
I doubt a soul here would have been bent if Sprint had said "Sorry guys, Apple isn't shipping us full shipments, we're screwed and so are you."
Instead, Sprint saw shipments slipping and decided instead to change expectations without clarifying who or when were affected. Once they managed, some began wondering why they preordered. Especially when they saw it possible to cancel an order and then walk into an Apple Store and pick up today what Sprint is saying will take weeks.
Feel me here?
Then you have people who get tracking and nothing else. People who got up and preordered just to see later orders get the same phone they ordered.
Above all, what you really see is frustration extending from a lack of transparency.
Humanity, like it or not, IS impatient. Usually that can be tempered by sharing the love. Misery loves company and that's exactly what this thread was intended for. That bittersweet time between "submit order" and "whoohoo Brown is here!"
Humanity also likes to be kept up to date with honest information.
Also, seems some parts of Humanity lack empathy. Would think that hard to be, given added experience of enduring every launch.
Wouldn't it?
Perhaps it's hard to remember such things way up on that horse.
Have a pleasant day.
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Got the email last night at 1:00am, arrived about 17 hours later. ups should get off the ******** and deliver the iPhone for any body that got tracking days ago. It's inexcusable!!!
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Thank you, I'm going to keep posted I want see what happens. Keep your head up.Cool
I decided to email Joan Subelka, Senior Analyst II - Escalations to see if I could get anywhere because I was ASSURED I would get my phone by 9/30/16 or sooner which I have no tracking number so that led me to think it was not getting shipped out til 9/30/16. She told me it is scheduled to be shipped out tomorrow with a delivery date of Oct 3-5, which I find kinda ridiculous because people are getting tracking numbers in the middle of the night with delivery the next day. She claims she is trying to get the shipping moved so I receive my phone tomorrow. I guess only time will tell if she can get that done because she if off til tomorrow.
And for the haters...yes my phone works fine...it is a 6+ which I am giving to my husband because his HTC One is dying and getting worse by the day.
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And for the haters...yes my phone works fine...it is a 6+ which I am giving to my husband because his HTC One is dying and getting worse by the day.
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Awesome!
You know what's even more frustrating? All of those are pre-written scripts they just add to the chat. Not even typed or sent with any understanding to your problem. It's like talking to a robot. By policy they do this so they are protected against their own word. Those scripts are typed and worded very carefully for their benefit.
It sounds like "another" class action suit on the way.
Need to figure out who and why is doing this. If you cant keep up, well thats fine. But if youre not shipping in a timely manner just so you can extend the iphone forever users contract and force them to buy out the remainder of the time to preorder, is an issue.
In my case I'd have to prepay a month to be able to upgrade next year because if this. No, I'm not.
Especially when Apple's IUP gets first dibs and every other store. Pretty much anyone other than Sprint.
Need to figure out who and why is doing this. If you cant keep up, well thats fine. But if youre not shipping in a timely manner just so you can extend the iphone forever users contract and force them to buy out the remainder of the time to preorder, is an issue.
In my case I'd have to prepay a month to be able to upgrade next year because if this. No, I'm not.
Especially when Apple's IUP gets first dibs and every other store. Pretty much anyone other than Sprint.
I legit looked at the text and thought it was a sick joke.
I did. I also emailed Marci. I got the same robotic message through a chat that everyone else has gotten. "We are the not the manufacturer." When Marci's people called me back, I was told neither Sprint or "the manufacturer" (they avoid mentioning Apple by name) anticipated this many orders with the plus models at all.
Got an email from "UPS Communications"...
...About available delivery options.
Wa Waaa
The way my heart was set up when I got this e-mail.
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Report it missing. I'm sure ups people stole mine.I'm so tired