I actually read your experience, which is what had me concerned in the first place. I contacted Marci Carris about an hour ago and she has already assured me that they will be investigating the situation.
That's what's up


I actually read your experience, which is what had me concerned in the first place. I contacted Marci Carris about an hour ago and she has already assured me that they will be investigating the situation.
How?One thing to note, when sending your phones back in or trade in, Be sure you sign out of your Apple ID before hand, because now if you factory reset it without signing out, it will put it into Activation Lock when turned back on for Set Up because the serial is still linked and signed in to your Apple ID.
How?
I just got back from Target in flushing and was told by an associate that they have two MB 128g 7+ in store but on hold. If they're not picked up by this Saturday they become available to the public. For anyone near Flushing Queens it might be a good idea to give them a call Saturday morning, especially if your projected ship date is way out there.
That's what's up![]()
That is a long time to hold a product with such a high demand. We have a 3 day hold policy where I work. If someone wants to buy it right then and there, I will sell it, especially being that 95% of holds never come back to buy it.
Well if he got them today (they get deliveries at around 7AM, before the store opens) that would make Saturday the third day.
Wow, Marci's team is quick. I just got a call two hours after initially emailing her, and the agent assigned to my case explained the situation basically the same as yours - Sprint shows the phone was received, UPS shows it wasn't. They're going to reorder my phone and expedite it to me. I'd have preferred to have had it yesterday, but it is what is. Glad it's at least being handled now, rather than a bunch of low-level reps just brushing it off. Sorry you had to go through the hassle, but I'm glad you shared your experience because I'm sure this wouldn't have gotten resolved nearly as quickly otherwise.
Marci handed me over to Aron who contacted me via email wanting a phone number to call me at, but that was a week ago and never heard anything else from either of them.Glad it's working out for you. Yes Marci's team was on point.
Glad my experience helped get you a quicker resolution. That's what sharing information is all about.![]()
Glad it's working out for you. Yes Marci's team was on point.
Glad my experience helped get you a quicker resolution. That's what sharing information is all about.![]()
I received 3Ordered online 9/20. Received 2nd its worth the wait email last Tuesday. How many of these emails before people receive tracking numbers?
I've gotten 4. I believe they send them out weekly to keep you hanging and keep giving false hope so you don't try to cancel.I received 3
Ordered online 9/20. Received 2nd its worth the wait email last Tuesday. How many of these emails before people receive tracking numbers?
You should be in the next wave I ordered at 1pm so hopefully your nextI've gotten 4. I believe they send them out weekly to keep you hanging and keep giving false hope so you don't try to cancel.
1 PM? What day? 9/9 or 9/10? Did you already get your phone? Seems like they are still on the first wave of getting 9/9 orders hour. 9/9 AM orders are Wave one and 9/9 PM orders are Wave 2 it seems and based on their shipping estimates for the time frames. I'm 9/10 so seems I'm on the 3rd delivery wave of 11/11You should be in the next wave I ordered at 1pm so hopefully your next
9/9 and I picked it up today got shipping at 1am this morning I think I should have been in the 11/11 range1 PM? What day? 9/9 or 9/10? Did you already get your phone? Seems like they are still on the first wave of getting 9/9 orders hour. 9/9 AM orders are Wave one and 9/9 PM orders are Wave 2 it seems and based on their shipping estimates for the time frames. I'm 9/10 so seems I'm on the 3rd delivery wave of 11/11
Yeah It shows you should have been in the 11/11 Wave.9/9 and I picked it up today got shipping at 1am this morning I think I should have been in the 11/11 range
Yeah It shows you should have been in the 11/11 Wave.
Before 8 AM CT on 9/9 Originally: Ships by 10/7 Revised: Ships by 10/12-10/19
8 AM CT on 9/9 - 11 AM CT 9/9 Ships by 10/21
11 AM CT on 9/9 - 3 PM CT on 9/16 Delivers 11/11-11/18
3 PM CT on 9/16 - 12 PM CT on 9/22 Delivers 11/18-11/25
I ordered at 10 am on 9/9 and just recieved my phone today. I got the Jet Black 128 GB and im in love with it. Beautiful finish. It's been a rough time waiting, but when you get it you will not be upset. I guess this means goodbye