iPhone 7+ Overnight & Standby battery drain

[deano1972]

Apple advertises 16 days of standby for 7 Plus on its website but I don't feel getting that much. Though I can't test it for that long because I use it a lot. But I lose 4-5% overnight (WiFi on, 4 dots signal, DND on, no notifications) over 8 hours which is a far cry from 16 days standby. 15%/day adds up to 6-7 days of standby. It's not bad but it's not what I was expecting from a Plus model either. Battery on usage is fine. 8-9 hours of usage in a day and I'm at 20%.

I have Background App Refresh on for just WhatsApp, Outlook and Gmail. Location Services is on but for only while using. I switched back to iOS from a Nexus 5 which had its battery issues. I got a Plus model so that I would not have to care about battery once again but it doesn't seem like it. My iPad 4 would not lose any battery over Wi-Fi either.

I tested again tonight...with both mobile data and wifi off, it lost 3% overnight.

P.S.: Leaving your phone at 100% will definitely be at the same level when you wake up. It takes a good amount of active usage to drop to 99% too.

I would say 3% over night is typical for an iPhone even though it's not quite what they advertise for standby time on their website. My iPhone 5s loses around 3% over night and my Mrs iPhone 7 loses around 4% on average but my faulty iPhone 7 loses around 15% overnight or 2% per hour on standby, I've tried absolutely everything to fix it, DFU restore set up as new, removing the SIM card from phone completely to test and it's exactly the same. It even loses around 10-12% over night switched off! Hence im currently waiting for a box from apple to send it back to them for repair/replacement

 

[ARSC]

I am using the iphone 7plus and the battery is going crazy. Is this ok ????

why is the usage and standby same.

 

[deano1972]

I am using the iphone 7plus and the battery is going crazy. Is this ok ????

why is the usage and standby same.

WhatsApp is showing a lot of background activity but that is kinda normal for that app sometimes ..

I would close all apps with the app switcher and reboot the phone to see if that fixes it.

If it's still the same after that try a hard reboot that might fix things if there's a stuck process somewhere.

 

[SoundChaos]

I'm also having this same issue. My iPhone 6 lasted me 2-3 days beteeen charges and I've yet to make it through a whole day with my new 7. If I sit and play an intensive game or watch movies on the phone, the battery seems to perform normally. But it appears to drain as fast as it would if I left the screen unlocked as when I have it in sleep.

If I charge it to 100% then go to sleep, by the time I wake up I'm usually around 30% battery remaining, while my wife's 7+ goes to about 96%

Tried a full restore without backup, and 0 apps installed, not even signed into iCloud.. and same exact issue. I didn't touch the phone until it was about to die, and it managed to last 16 hours on standby with 10 minute use time for the phone call to apple before it died. In the app battery usage screen, the phone app said 100%. The spec sheet says it should last 200+ hours on standby...

Apple refused to acknowledge any sort of issue until I demanded a supervisor and got a case worker, and I'm currently waiting for them to finish testing and "repairing" my phone now.

 

[macfacts]

WhatsApp is showing a lot of background activity but that is kinda normal for that app sometimes ..

I would close all apps with the app switcher and reboot the phone to see if that fixes it.

If it's still the same after that try a hard reboot that might fix things if there's a stuck process somewhere.

WhatsApp shows a lot of time used in that picture but it only used 21%. The battery hogs look like the phone app and Facebook. They both have low time used but are using a large percentage of the battery.

 

[r0aritsieuan]

Went to sleep with 89%, woke up with 83% (6 hours sleep), is that normal guys??? 1% per hour on standby?

 

[SoundChaos]

Apple refused to acknowledge any sort of issue until I demanded a supervisor and got a case worker, and I'm currently waiting for them to finish testing and "repairing" my phone now.

As an update, apple said they ran "intensive battery tests and simulations" they only had my phone for 1 day, and are now sending it back it me saying they couldn't find any issues. They made no mention of the fact I said it lasts normally during intensive use, but drains idle/standby far faster than it should... Still working with my case worker to appeal, but be says he no longer works as a senior advisor as of the 16th and I that I will have to start over if it's not fixed by then.. I've never had bad apple support before this, I am going crazy
[doublepost=1481762708][/doublepost]

Went to sleep with 89%, woke up with 83% (6 hours sleep), is that normal guys??? 1% per hour on standby?

Yes, that's about normal. maybe not quite as good as it could be, but at least 6 times better than my malfunctioning phone gets.

 

[deano1972]

As an update, apple said they ran "intensive battery tests and simulations" they only had my phone for 1 day, and are now sending it back it me saying they couldn't find any issues. They made no mention of the fact I said it lasts normally during intensive use, but drains idle/standby far faster than it should... Still working with my case worker to appeal, but be says he no longer works as a senior advisor as of the 16th and I that I will have to start over if it's not fixed by then.. I've never had bad apple support before this, I am going crazy
[doublepost=1481762708][/doublepost]
Yes, that's about normal. maybe not quite as good as it could be, but at least 6 times better than my malfunctioning phone gets.

Have you tested your phone to see if it also drains while switched off yet? My 7 was faulty and would drain 2% per hour on standby or 15% over night other than that the battery was fine and lasted normally during actual use. Mine would also drain almost 2% per hour while switched off, so if the phone was fully charged and then switched off the battery would be almost completely empty after just 2 days! This is easy to prove a fault to an Apple Store face to face if yours also does this and you leave it with then to do this test over night suffice to say I went to the Apple Store Monday and got a replacement which drains 2% max over night (7 hours)

You need to speak to someone face to face in store really

 

[kazmac]

I returned mine this morning for a 6s+ prior to that,

in my 7+;

I turned off Raise to Wake,
put the phone in airplane mode
and did the usual things like shut off location, background app refresh, push, low brightness, spotlight search.
I also toggle wifi on and off now.
I delete whatever apps I can delete when setting up an iPhone as new, but it was really annoying to get 5 hours battery life using airplane and low power mode and having to delete Notes which I used a lot. My cranky 6s got better battery life than that 7+.
When the senior rep tested the 7+ battery last Friday with diagnostics he said I had 102% at 3 charges and yet still couldn't explain the drain with everything I did.

 

[Petry]

My iPhone 7 had horrible battery life, I needed to charge it before 6pm even barely using it. Did loads of testing, CoconutBattery said it would charge to 100% of its original capacity. I got my SO old 6S and started comparing it, without usage or networks the 6S would last up to 5 times more than the 7. **The main issue was that the phone would lose a lot of battery even when turned off. In 24 hours 40% of the battery was gone, even with the phone turned off.** [Here's proof.](http://imgur.com/a/DEXU1)

The nearest Apple Store is more than 1000km away. I sent it to Apple via mail, they received it at 5 PM and returned it on the next day, at 9 am with a letter saying everything was fine.

So I took it to a local AASP (Apple Authorized Service Provider), after 4 days of testing they too said the phone was normal. **The advantage was that I could talk directly to the technician at the AASP.** I called her Saturday and she explained that the phone was getting 8 hours and 38 minutes of usage (which is a lot less than the [12 hours of 3G Apple claims](http://www.apple.com/iphone-7/specs/), but still). I asked her to do one more test: during the Saturday charge it to 100%, turn off and check the battery level on Monday, when she returned to work. She agreed and said it was expected to have at least something around 80% of battery.

I called today and she said yes, the phone's battery has an issue, but since Apple's test does not detect it she can't order a replacement right away. She contacted Apple directly, explained the situation and Apple said that they wouldn't replace the phone. This is the weird bit: she said they requested for a replacement anyways since they're aware that there's an issue in the iPhone even though Apple tests cannot diagnose it. I don't know what that will result to them, all I know is that in 7 days a new phone should arrive.

Well, that's a very good end for me. And a big thank you to the AASP Soma at Porto Alegre, south of Brazil. Amazing service, can't thank them enough. Next week when the phone arrives I'll have a thank you gift for them.

This happened on a 50 days old iPhone 7. I had tested two other iPhone 7 (SO and Brother-in-law), they didn't present this issue. Both are Silver 128gb, mine's Matte Black 256gb.

More info:

iPhone 6S 64Gb Model A1688, MKR42ll/A, bought on Feb. 2016

iPhone 7 256Gb Model A1778, MN972ZD/A, bought on Sept. 2016.
[doublepost=1481836399][/doublepost]Posted my experience at reddit, I'm also posting it here because felt it could be relevant.
TL: DR: Apparently Apple's test does not identify incredibly short standby time in iPhones, only total battery capacity.

There's ton of posts about iPhones battery, but I couldn't find any issue exactly like this one in reddit. I thought sharing what happened to me could help some of you.

My iPhone 7 had horrible battery life, I needed to charge it before 6pm even barely using it. Did loads of testing, CoconutBattery said it would charge to 100% of its original capacity. I got my SO old 6S and started comparing it, without usage or networks the 6S would last up to 5 times more than the 7. The main issue was that the phone would lose a lot of battery even when turned off. In 24 hours 40% of the battery was gone, even with the phone turned off. Here's proof.

The nearest Apple Store is more than 1000km away. I sent it to Apple via mail, they received it at 5 PM and returned it on the next day, at 9 am with a letter saying everything was fine.

So I took it to a local AASP (Apple Authorized Service Provider), after 4 days of testing they too said the phone was normal. The advantage was that I could talk directly to the technician at the AASP. I called her Saturday and she explained that the phone was getting 8 hours and 38 minutes of usage (which is a lot less than the 12 hours of 3G Apple claims, but still). I asked her to do one more test: during the Saturday charge it to 100%, turn off and check the battery level on Monday, when she returned to work. She agreed and said it was expected to have at least something around 80% of battery.

I called back Monday and she said yes, the phone's battery has an issue, but since Apple's test does not detect it she can't order a replacement right away. She contacted Apple directly, explained the situation and Apple said that they wouldn't replace the phone. This is the weird bit: she said they (AASP) requested for a replacement anyways since they're aware that there's an issue in the iPhone even though Apple tests cannot diagnose it. I don't know what that will result to them, all I know is that today I received my new phone, which I'll test tonight before installing any apps.

Well, that's a very good end for me. And a big thank you to the AASP Soma at Porto Alegre, south of Brazil. Amazing service, can't thank them enough.

This happened on a 50 days old iPhone 7. I had tested two other iPhone 7 (S.O. and Brother-in-law), any of it presented this issue. Both are Silver 128gb, mine's Matte Black 256gb.

More info:

iPhone 6S 64Gb Model A1688, MKR42ll/A, bought on Feb. 2016

iPhone 7 256Gb Model A1778, MN972ZD/A, bought on Sept. 2016.


There's another user at reddit with the same issue, but in a iPhone 7+.


So, if you're getting horrible battery life test it like this:

1) Charge up to 100%, "close apps", turn on airplane mode and restart it.

2) Remove from charger, leave it alone for 8 to 12 hours (while you sleep) and check battery. It should hold the 100% mark or something close to it, like my 6S.

If you get different results I would restore it as new, without logging in iCloud or using backups and repeat the test. If you still get significant battery drain (like my old 7, more than 10% in 8 hours) I would go to Apple, try to explain it as much as possible and try to get a replacement.

 

[deano1972]

My iPhone 7 had horrible battery life, I needed to charge it before 6pm even barely using it. Did loads of testing, CoconutBattery said it would charge to 100% of its original capacity. I got my SO old 6S and started comparing it, without usage or networks the 6S would last up to 5 times more than the 7. **The main issue was that the phone would lose a lot of battery even when turned off. In 24 hours 40% of the battery was gone, even with the phone turned off.** [Here's proof.](http://imgur.com/a/DEXU1)

The nearest Apple Store is more than 1000km away. I sent it to Apple via mail, they received it at 5 PM and returned it on the next day, at 9 am with a letter saying everything was fine.

So I took it to a local AASP (Apple Authorized Service Provider), after 4 days of testing they too said the phone was normal. **The advantage was that I could talk directly to the technician at the AASP.** I called her Saturday and she explained that the phone was getting 8 hours and 38 minutes of usage (which is a lot less than the [12 hours of 3G Apple claims](http://www.apple.com/iphone-7/specs/), but still). I asked her to do one more test: during the Saturday charge it to 100%, turn off and check the battery level on Monday, when she returned to work. She agreed and said it was expected to have at least something around 80% of battery.

I called today and she said yes, the phone's battery has an issue, but since Apple's test does not detect it she can't order a replacement right away. She contacted Apple directly, explained the situation and Apple said that they wouldn't replace the phone. This is the weird bit: she said they requested for a replacement anyways since they're aware that there's an issue in the iPhone even though Apple tests cannot diagnose it. I don't know what that will result to them, all I know is that in 7 days a new phone should arrive.

Well, that's a very good end for me. And a big thank you to the AASP Soma at Porto Alegre, south of Brazil. Amazing service, can't thank them enough. Next week when the phone arrives I'll have a thank you gift for them.

This happened on a 50 days old iPhone 7. I had tested two other iPhone 7 (SO and Brother-in-law), they didn't present this issue. Both are Silver 128gb, mine's Matte Black 256gb.

More info:

iPhone 6S 64Gb Model A1688, MKR42ll/A, bought on Feb. 2016

iPhone 7 256Gb Model A1778, MN972ZD/A, bought on Sept. 2016.
[doublepost=1481836399][/doublepost]Posted my experience at reddit, I'm also posting it here because felt it could be relevant.
TL: DR: Apparently Apple's test does not identify incredibly short standby time in iPhones, only total battery capacity.

There's ton of posts about iPhones battery, but I couldn't find any issue exactly like this one in reddit. I thought sharing what happened to me could help some of you.

My iPhone 7 had horrible battery life, I needed to charge it before 6pm even barely using it. Did loads of testing, CoconutBattery said it would charge to 100% of its original capacity. I got my SO old 6S and started comparing it, without usage or networks the 6S would last up to 5 times more than the 7. The main issue was that the phone would lose a lot of battery even when turned off. In 24 hours 40% of the battery was gone, even with the phone turned off. Here's proof.

The nearest Apple Store is more than 1000km away. I sent it to Apple via mail, they received it at 5 PM and returned it on the next day, at 9 am with a letter saying everything was fine.

So I took it to a local AASP (Apple Authorized Service Provider), after 4 days of testing they too said the phone was normal. The advantage was that I could talk directly to the technician at the AASP. I called her Saturday and she explained that the phone was getting 8 hours and 38 minutes of usage (which is a lot less than the 12 hours of 3G Apple claims, but still). I asked her to do one more test: during the Saturday charge it to 100%, turn off and check the battery level on Monday, when she returned to work. She agreed and said it was expected to have at least something around 80% of battery.

I called back Monday and she said yes, the phone's battery has an issue, but since Apple's test does not detect it she can't order a replacement right away. She contacted Apple directly, explained the situation and Apple said that they wouldn't replace the phone. This is the weird bit: she said they (AASP) requested for a replacement anyways since they're aware that there's an issue in the iPhone even though Apple tests cannot diagnose it. I don't know what that will result to them, all I know is that today I received my new phone, which I'll test tonight before installing any apps.

Well, that's a very good end for me. And a big thank you to the AASP Soma at Porto Alegre, south of Brazil. Amazing service, can't thank them enough.

This happened on a 50 days old iPhone 7. I had tested two other iPhone 7 (S.O. and Brother-in-law), any of it presented this issue. Both are Silver 128gb, mine's Matte Black 256gb.

More info:

iPhone 6S 64Gb Model A1688, MKR42ll/A, bought on Feb. 2016

iPhone 7 256Gb Model A1778, MN972ZD/A, bought on Sept. 2016.


There's another user at reddit with the same issue, but in a iPhone 7+.


So, if you're getting horrible battery life test it like this:

1) Charge up to 100%, "close apps", turn on airplane mode and restart it.

2) Remove from charger, leave it alone for 8 to 12 hours (while you sleep) and check battery. It should hold the 100% mark or something close to it, like my 6S.

If you get different results I would restore it as new, without logging in iCloud or using backups and repeat the test. If you still get significant battery drain (like my old 7, more than 10% in 8 hours) I would go to Apple, try to explain it as much as possible and try to get a replacement.

Glad it's all worked out for you in the end, I had the same problem with mine draining rapidly while switched off and apple diagnostic shows no faults. Got mine replaced at the Apple Store Monday. At the end of the day if you can demonstrate it's draining fast while switched off they can't really argue about it being faulty no matter what their diagnostic results are.

 

[SoundChaos]

Have you tested your phone to see if it also drains while switched off yet? My 7 was faulty and would drain 2% per hour on standby or 15% over night other than that the battery was fine and lasted normally during actual use. Mine would also drain almost 2% per hour while switched off, so if the phone was fully charged and then switched off the battery would be almost completely empty after just 2 days! This is easy to prove a fault to an Apple Store face to face if yours also does this and you leave it with then to do this test over night suffice to say I went to the Apple Store Monday and got a replacement which drains 2% max over night (7 hours)

You need to speak to someone face to face in store really

Actually, i haven't tested with the phone completely turned off, that's a good idea. It doesn't change the overall issue though, the phones not usable the way it is right now. Here is a screenshot of its battery drain now that I have had it back. I charged it to 100% unplugged it before I went to bed, then didn't use it all day. This is freshly formatted without restoring from a backup, right after updating to the newest version. The 25 minutes of usage it shows isn't even true, as the only usage whatsoever of the phone was to take this screenshot to show apple that the phone is still malfunctioning. I don't have a sim card in it, I'm not signed into any i cloud account, location services and bluetooth are turned off, brightness is at minimum, I don't have a single third party app installed.. I have no idea what could be draining the battery so fast.

I'm 400 miles from the nearest apple store, so I am working with apple over the phone and through chat right now, raising some h311 because they sent me the same broken phone back. for the first time, they have finally agreed to replace it, but they said I have to put a hold on my credit card for the full cost of the phone.. my credit card doesn't even have that large of a limit. My only other option is to go through the standard 3 day return process again, which they said even though they know it needs replaced, they can't guarantee the technicians wont just send the same phone back again.

 

[deano1972]

Actually, i haven't tested with the phone completely turned off, that's a good idea. It doesn't change the overall issue though, the phones not usable the way it is right now. Here is a screenshot of its battery drain now that I have had it back. I charged it to 100% unplugged it before I went to bed, then didn't use it all day. This is freshly formatted without restoring from a backup, right after updating to the newest version. The 25 minutes of usage it shows isn't even true, as the only usage whatsoever of the phone was to take this screenshot to show apple that the phone is still malfunctioning. I don't have a sim card in it, I'm not signed into any i cloud account, location services and bluetooth are turned off, brightness is at minimum, I don't have a single third party app installed.. I have no idea what could be draining the battery so fast.

I'm 400 miles from the nearest apple store, so I am working with apple over the phone and through chat right now, raising some h311 because they sent me the same broken phone back. for the first time, they have finally agreed to replace it, but they said I have to put a hold on my credit card for the full cost of the phone.. my credit card doesn't even have that large of a limit. My only other option is to go through the standard 3 day return process again, which they said even though they know it needs replaced, they can't guarantee the technicians wont just send the same phone back again.

It's unfortunate that you don't live closer to an Apple Store as I'm sure they would have replaced it for you sooner if you had spoken to someone in Store. The telephone Apple support couldn't/wouldn't sort mine out because diagnostics didn't show the problem when it went in for mail-in repair and they said express replacement wasn't available in the UK without AppleCare+, but at least you appear to have arranged that for yours now and hopefully your replacement will be the phone this one should have been

Here's what battery life looks like on my replacement 7

 

[r0aritsieuan]

My iphone 7 drains 1% per hour on standby? Is that normal or not? I have mail set to manual and also have most things turned off. someone help?

 

[noteple]

Have had iPhones since 3G and each year battery life gets better except with my sample of the iPhone 7
So Today I Bit the bullet

Tried all the magic settings
Reloaded New IOS and setup as new
Disabled WIFI & Bluetooth and still the battery drained from 100% to 73% over an 8 hour period.
No Apps running, none enabled in background.

Called support at 53%
Battery Diagnostics all passed.
Battery Usage showed Mail 25% 20 Mins on screen and 18 Min background.
No Photos No Attachments just text
So why would mail eat 1/4 of the battery ?

My Options ?
Appointment at Store to re explain and have battery replaced while you wait.
Or
Mail it in for repair.

To be continued.

 

[r0aritsieuan]

Great news guys! Desired to bite the bullet and do a DFU restore on my phone setting it up as new, battery seems so much better on a first glance! Went to sleep for 11 hours(yes I know I was tired okay) and lost 5% battery, making that roughly 1% per 2 hours, compared to 1% per hour before the DFU restore!!!

 

[metsjetsfan]

Great news guys! Desired to bite the bullet and do a DFU restore on my phone setting it up as new, battery seems so much better on a first glance! Went to sleep for 11 hours(yes I know I was tired okay) and lost 5% battery, making that roughly 1% per 2 hours, compared to 1% per hour before the DFU restore!!!

Wow thats still worse than the 6S did. When did you buy your iphone? Around Launch or more recently

 

[r0aritsieuan]

Wow thats still worse than the 6S did. When did you buy your iphone? Around Launch or more recently

Really?? Bought it beginning of December! I thought that was pretty good, no?

 

[metsjetsfan]

Really?? Bought it beginning of December! I thought that was pretty good, no?

sorry not sure what you have turned on in regards to mail and background services. but generally on standby you shouldnt really lose 1% per 2 hrs if you have screen off and doing nothing w a new phone. but other thingscould affect it like signal etc

 

[r0aritsieuan]

sorry not sure what you have turned on in regards to mail and background services. but generally on standby you shouldnt really lose 1% per 2 hrs if you have screen off and doing nothing w a new phone. but other thingscould affect it like signal etc

Mail on manual and everything's mostly off... is that bad? No background refresh

 

[SoundChaos]

Update on my phone with the same issue as OP. DFU restore didn't help at all, and it did indeed drain at the same rate of about 5% per hour when it was completely powered down, not just sleeping. (also this is fresh restore without signing into iCloud, no sim card, no apps installed, 0 usage)

Apple refused to replace it without doing an express, as they said since they tested the device and it passed their diagnostics, they will just keep sending me the same phone back. I finally went to the bank to increase my card limit so I could do the express replacement, and my new phone is 100% better. It will drain about 2-3% TOTAL after leaving it unplugged overnight, and after a full day of work on regular usage, it goes down to about 81% whereas my old one would die by then. Overall, I am still disappointed with apple on refusing to acknowledge my issue and for sending me the same broken phone back... But at least now everything is working as expected.

Side note, I do not have Applecare+.

 

[andyx3x]

iOS 10.2 fixed all the standby battery drain issues that I had with 3 iPhone 7's and one 7 plus. It certainly is a relief.

 

[noteple]

Have had iPhones since 3G and each year battery life gets better except with my sample of the iPhone 7
So Today I Bit the bullet

Tried all the magic settings
Reloaded New IOS and setup as new
Disabled WIFI & Bluetooth and still the battery drained from 100% to 73% over an 8 hour period.
No Apps running, none enabled in background.

Called support at 53%
Battery Diagnostics all passed.
Battery Usage showed Mail 25% 20 Mins on screen and 18 Min background.
No Photos No Attachments just text
So why would mail eat 1/4 of the battery ?

My Options ?
Appointment at Store to re explain and have battery replaced while you wait.
Or
Mail it in for repair.

To be continued.

Express replacement was the fix, although the express was not so express taking 5 business days.

Worked as expected on setup as new.
Even Reloaded from old phones iCloud backup.
Battery still ends a twelve hour day around 30-40% similar to the iPhone 6 it replaced.

 

[hdoerner]

Apple replaced my iPhone 7 plus and now I am happy! 71 hours standby and 10% left (see screenshot)

 

[deano1972]

Apple replaced my iPhone 7 plus and now I am happy! 71 hours standby and 10% left (see screenshot)

That's what I like to see ..

You could easily get 10 or 11 hours usage like I do from a full battery over 24 hours