iPhone 8/Plus (Fixed in 11.0.2) Iphone 8 plus crackling static noise in earpiece during calls

[maverick22]

Someone should go to an Apple Store and buy an 8/8 plus...make a few phone calls, ask for a return, try that one out on a few phone calls, return that one! Keep going until they send every one of them back to where they came from! It's ridiculous that this many people have spent that much money/time buying a product, and Apple puts out this crap. I was planning on buying one in about a month, but I feel bad for all of you who have to put up with going through the return process.

I have loved Apple, but it's not like making a phone call is something new. How did the testers not see this? Unless the production phones are a little different. I don't know how that process goes.

 

[ajep]

Someone should go to an Apple Store and buy an 8/8 plus...make a few phone calls, ask for a return, try that one out on a few phone calls, return that one! Keep going until they send every one of them back to where they came from! It's ridiculous that this many people have spent that much money/time buying a product, and Apple puts out this crap. I was planning on buying one in about a month, but I feel bad for all of you who have to put up with going through the return process.

I have loved Apple, but it's not like making a phone call is something new. How did the testers not see this? Unless the production phones are a little different. I don't know how that process goes.
[doublepost=1506354482][/doublepost]Someone should go to an Apple Store and buy an 8/8 plus...make a few phone calls, ask for a return, try that one out on a few phone calls, return that one! Keep going until they send every one of them back to where they came from! It's ridiculous that this many people have spent that much money/time buying a product, and Apple puts out this crap. I was planning on buying one in about a month, but I feel bad for all of you who have to put up with going through the return process.

I have loved Apple, but it's not like making a phone call is something new. How did the testers not see this? Unless the production phones are a little different. I don't know how that process goes.

There's always a possibility that it could be fixed in a new version of iOS 11 considering when toggling speaker on then off it fixes it. I'd hope so otherwise they've got a lot of iPhones to fix!!

 

[maverick22]

There's always a possibility that it could be fixed in a new version of iOS 11 considering when toggling speaker on then off it fixes it. I'd hope so otherwise they've got a lot of iPhones to fix!!

I thought most of the people that had the issue said toggling speaker off/on doesn't fix it. Hopefully it can be fixed via software update!

 

[ajep]

I've just been on the phone to Apple and I'm well and truly p****d off. So far they have no idea of any issues with the iPhone 8. I've had a £30.00 screen protector lost in the process and they're completely unwilling to help. Not please - bloody awful
[doublepost=1506355766][/doublepost]Ps: I can also confirm the speakerphone toggle doesn't actually work!!!

 

[jkozlow3]

I thought most of the people that had the issue said toggling speaker off/on doesn't fix it. Hopefully it can be fixed via software update!

Toggling speaker phone on/off a few times fixes the issue. It may not work the first or second time, but eventually it fixes the issue. I've done this on multiple test calls on both my iPhone 8 and my wife's iPhone 8.

As a result, it is most likely a software issue since the problem doesn't happen 100% of the time and it can be corrected after a few toggles of the speaker phone.

 

[Harthag]

I have a genius appointment today after work but I am fairly certain nothing will come of it based on what people have posted here re: calls to Apple support. I don't want to exchange my 8+, I have terrible luck with dead pixels and bad screens, this one is perfect. And chances are good that a replacement will have the same crackle issue.

Isn't iOS 11.0.1 being released tomorrow? That's what people are saying in the iOS thread it seems? Maybe this will fix it. If not, I will just return the phone and go back to my 7. I don't have time for this BS.

 

[jkozlow3]

Ps: I can also confirm the speakerphone toggle doesn't actually work!!!

You need to toggle it a few times. Sometime it takes 4-5 toggles to fix the issue.

 

[ajep]

jkozlow3 - thank you, it better be fixed via software update quickly! It's driving me nuts!!

 

[sdwaltz]

No problems here.

 

[ajep]

Is it genuinely being released tomorrow? (11.0.1) - if it is then we can only hope it gets fixed

 

[MJH-EL]

I am experiencing it as well

I am also experiencing the static/crackling sound on my iPhone 8. It is often fixed by pulling the device away from y ear (switching to the speakerphone) then returning it to my head. This process can sometimes cause the effect if it was not already happening.

 

[dominiongamma]

Why didn’t Apple find this issue when they tested the phones? I’m shocked this went by them

 

[ajep]

Not best pleased with this - but it seems that if its only happening with calls it must be software

 

[Polymerpouch]

Got my first handset ( iPhone 8 plus) on release day, it had this issue, I searched everywhere and could only find previous mentions of this issue on older devices.

Spoke to advisors and senior advisors at Apple, I had explained that I’d done most of the logical troubleshooting - toggling WiFi, Bluetooth, 4G, WiFi calling, Ambient Noise reduction etc including restoring via iTunes, setting up as new phone etc. I also called my carrier to make sure it wasn’t the line quality, additionally I turned off all electrical equipment in my home to ensure it wasn’t electrical interference.

I too found that toggling speakerphone and then returning to receiver alleviates it *sometimes”. This does seem to be an intermittent issue.

Apple advised that I’d need to bring the phone in to be repaired. Instead I contacted my carrier for an entire replacement, at this point I had assumed nobody else had this issue and that I had a faulty handset.

I’m now on my second 8 plus from my carrier, the issue persists and seems to be even worse - occurring in most calls.

I believe this is a widespread issue, I cannot be certain as to whether it is software or hardware or a combination, though Apple asking me to attend for repair would suggest hardware.

I believe the only way forward to get this issue addressed is to shift our attention to Apple via their feedback form, I have mentioned this thread to them but my guess is that they cannot rely on this forum as a means of feedback, you need to ensure you’ve notified them via their official feedback mechanisim to see this issue addressed.

 

[dominiongamma]

Got my first handset ( iPhone 8 plus) on release day, it had this issue, I searched everywhere and could only find previous mentions of this issue on older devices.

Spoke to advisors and senior advisors at Apple, I had explained that I’d done most of the logical troubleshooting - toggling WiFi, Bluetooth, 4G, WiFi calling, Ambient Noise reduction etc including restoring via iTunes, setting up as new phone etc. I also called my carrier to make sure it wasn’t the line quality, additionally I turned off all electrical equipment in my home to ensure it wasn’t electrical interference.

I too found that toggling speakerphone and then returning to receiver alleviates it *sometimes”. This does seem to be an intermittent issue.

Apple advised that I’d need to bring the phone in to be repaired. Instead I contacted my carrier for an entire replacement, at this point I had assumed nobody else had this issue and that I had a faulty handset.

I’m now on my second 8 plus from my carrier, the issue persists and seems to be even worse - occurring in most calls.

I believe this is a widespread issue, I cannot be certain as to whether it is software or hardware or a combination, though Apple asking me to attend for repair would suggest hardware.

I believe the only way forward to get this issue addressed is to shift our attention to Apple via their feedback form, I have mentioned this thread to them but my guess is that they cannot rely on this forum as a means of feedback, you need to ensure you’ve notified them via their official feedback mechanisim to see this issue addressed.

I’m sure they are working on a software fix ASAP people should wait before trading iPhones in already because the problem will still be there

 

[Polymerpouch]

I’m sure they are working on a software fix ASAP people should wait before trading iPhones in already because the problem will still be there

I agree, at the time I called for replacement the issue was widely unreported anywhere. I thought I may have had a single faulty handset. I’m sure this issue will be addressed. Every new product has teething issues, it just needs to be reported to the manufacturer properly.

 

[Lulfy]

Having the same problem on my gold 64GB 8 plus. The top speaker falls out intermittently while watching videos as well. Spoke with Apple support, and they suggested it’s a SIM card problem—doesn’t really make sense with the video audio though.

 

[ajep]

IMPORTANT:
Guys please can you all fill out this form - it's the iPhone feedback form. Once multiple reports start pouring into Apple something WILL get sorted. https://www.apple.com/feedback/iphone.html - hopefully this is the beginning of the end of this issue!

 

[Kaffebreak]

Same here. Regular 8. Comes and goes.

 

[ajep]

Spoke to an Apple rep earlier on and they've said to report the issue here https://www.apple.com/feedback/iphone.html - the feedback gets reviewed by the iPhone engineering team. Please report to them!!

 

[sharpsteve]

I am getting the pop crackles as well. Only happens on the earpiece, not when I use headphones.

Edit: Submitted a bug report.

 

[ajep]

I am getting the pop crackles as well. Only happens on the earpiece, not when I use headphones.

Indeed - please report this to https://www.apple.com/feedback/iphone.html

 

[Enthusiastic28a]

Picked up by Phone Arena and possibly more

https://www.phonearena.com/news/Some-Apple-iPhone-8-users-report-static-noise-during-calls_id98356

 

[ajep]

Enthusiastic28a

Picked up by Phone Arena and possibly more

https://www.phonearena.com/news/Some-Apple-iPhone-8-users-report-static-noise-during-calls_id98356

Thank you so much for this Enthusiastic28a! Finally we're getting somewhere! Honestly you're amazing! Thank you for finding this!

 

[bakers2]

Hi - I'm getting this too. It's a strange static 'ticking' or 'popping sound'. The quality improves slightly when you remove the case. Based in the UK so I took my 8 Plus back to the Carphone Werehouse but the replacement is doing the same. Apparently I sound very far away when making a call. So maybe a software update is needed? Apple Support advised me to change my SIM card which I'm in the process of doing...