As a mobile service provider, how do you advertise if you have the most dropped calls? Exaggerate, of course. Claim that you have the fewest dropped calls. A surprisingly large number will believe you until they subscribe and actually experience the real service. For major U.S. markets, Consumers Reports rates Verizon on top for service, and Cingular at the bottom. That's why Apple went to Verizon first.
There is no doubt that the iPhone smartphone is amazingly cool and Verizon made a major tactical mistake by not joining Apple's vision of the future. (Denny Strigl who?) But then Verizon has never been known for having a Steve Jobs type vision. Further, AT&T's 5-year lock on the iPhone is a gigantic feather in their cap ... if they can come through with improved service. Apple customers expect the best and become EXTREMELY vocal when service is not what it is supposed to be. (AT&T, n.b.!)
For years I've been locked into the awesome Palm OS and Palm Desktop app, and so the mobile product for me is the Palm Treo smartphone via Verizon. The 4-Gb SD card gives me all of the MP3s that I could possibly want to carry around. VoiceDial and CallRec tied to the programmable button are my most used apps followed by an old copy of thinkDB's relational database software that manages over a dozen frequently used databases.
Though I will admire all of my friends' iPhones -- and I know at least 15 who will be buying them -- I will not envy them. What I would really like from Verizon is an advanced Palm Treo smartphone with the new Linux OS and the capability of accommodating an 8-Gb SD card and syncable to the matching Desktop running on my MacBook Pro. A 2-Mp camera with flash would also be much appreciated. (Palm & Verizon, n.b.!)

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