That's why I stick with Verizon, despite their pricey plans and poor customer service (I've had reps make contradictory offers, not return calls, etc.)
Their pricey plans and poor customer service are what drove me away from Verizon. Sure, now that I'm with AT&T, I don't get coverage EVERYWHERE like I used to, but I live with it. Because to me, I'd rather have my money going to a company that actually gives a **** about me rather than a company that says "**** you".
You have two restaurants.
Restaurant #1 has a 30-minute wait time to get a table, a waiter who's condescending, tables that are a pain to sit in, a menu that's barely legible, another 30 minutes to wait for drinks, and an additional 20 minutes for food.
Restaurant #2 takes reservations and is extremely kind. The waiter greets you with a smile on his face and seats you in comfortable seats. The menu is descriptive and the waiter is knowledgeable. You get your drinks in under 5 minutes, and your food in under 15 minutes.
Who had the better food?
Restaurant #1 was better---but customers like me appreciate good service and are going to pass Restaurant #1 and visit Restaurant #2 again.
That's how I feel about Verizon vs. AT&T.
Rep #1: "Oh, Treos don't work on Macs. We don't support them. Maybe you should switch!"
Rep #2 (Tech Support Department): "Didn't someone tell you? Macs don't work with 99% of all the peripherals out there, like this phone. As a matter of fact, none of the phones we have work with Macs."
They told me this last year. I immediately switched to Cingular who told me outright: "Yeah, we support Macs. But not every one of our reps is trained to work with them. Just ask for one, there's always one on duty. There will always be one and they will help you out."
Unfortunately, not everyone is as educated on the Mac. Verizon said the same things to some of my colleagues at work, my colleagues who I had worked so hard on switching to Mac...and they switched back to PC thinking they had no way of syncing a Palm OS, BlackBerry, or Windows Mobile device to their Macs.
Damn Verizon for not training their representatives.