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I've experienced the "call failed" scenario about ten times in last week. Eight of those instances were prior to updating. Each time, I had full bars. I've also missed two incoming calls (straight to voicemail) when I've had full bars.

Today I tried to place a call and it failed, so I tried once more (staying in the exact same spot) and it worked.

Do the bars mean anything? I've seen fast download speeds with one bar and super slow with full.
 
The apps have made the iPhone about a million times better, IMO.

I fully agree with this statement. Without the apps, I'd have purchased a Nokia N95 (8GB) or the N96. I finally chose the iPhone because I felt that I would actually enjoy it more than the N95/6, despite some of the obvious deficiencies.

EVP
 
The phone in its current state is embarrassing to use.

it is embarrassing when the teenagers and preteen nieces and nephews at family gatherings can place/receive/sustain phone calls on their "free"-with-contract phones, and my iPhone is so disfunctional (as a phone) i don't even bother trying it. I'm about to pick up a cheap phone to carry for phone calls, just use the iPhone as an iPod Touch. But boy, it's frustrating to be forced into considering that. I'm holding out hope against hope that a new software update might improve reception.
 
Try telling that to all the people who have had hosed iPhones because of that.

Adding features, at the price of reliability and stability is a Microsoft style move. The do it to drum up interest in the product, at the same time adding these features sacrifices quality where it should matter. If Microsoft wanted to they could make an outstanding OS but the way thier ecosystem works and their perceived value to the consumer of fluff features is what drives them into the ground.

Sadly this seems to be what has happened to iPhone 2.0 in my opinion. Apple have gone all out with the features and on paper it sounded really good didn't it? Its easy to market features, much harder to market stability and reliability from a consumer standpoint. Apple have such a good software update ecosystem around the iPhone. They should have concentrated on the phone functions (3G, GPS) first. When that was 1.1.4 quality, they could have then added the Enterprise features and Mobile Me (they have even admitted themselves that was a major naff up) , then worked out the bugs to get that solid. Finally add the App Store once it had been tested behind doors for a good while to really get the system completely solid also give the Devs a bit of help!! When was the submission date for apps, yea I remember, a few days before the launch, reeks of rushed dont you think??

Yes doing it that way is not as an impressive way to roll out the features but I would put good money on it being a way that would lead to fewer headaches and solid reliability across the board. Unfortunately people relentlessly demanded a slew of new features. It has resulted in 2.0 a very poor quality release by Apples standards and they know it. Thats sadly what consumer demand has done in this case. Just think about how bad it would have been if it was a company other than Apple that undertook what they did, catastrophic fail. We can only hope now that Apple can really get a lid on it before it escalates into a far bigger problem than it already is.

I agree completely...but sadly feel that the major issues like the reception and dropped calls were completely ignored by this 2.02 fix...
So what exactly is Apple fixing?
 
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Abernathy said:
I've experienced the "call failed" scenario about ten times in last week. Eight of those instances were prior to updating. Each time, I had full bars. I've also missed two incoming calls (straight to voicemail) when I've had full bars.

Today I tried to place a call and it failed, so I tried once more (staying in the exact same spot) and it worked.

Do the bars mean anything? I've seen fast download speeds with one bar and super slow with full.

I've seen the bar issues with EDGE. It seems like for example, with two bars, EDGE speeds are not too bad. With full blown five bars, it seems like pages crawl to load.

I'm still testing things out. :)
Reception here in NH is being a little funny.

I'll post back with my full experience.
 
...new phones DOES NOT solve the problem, well in my case at least...(Note, I am in the Tampa area, and went to International Plaza location.)

I'm in st pete, on the other side of tampa bay from you. I went to my nearest ATT store this afternoon and asked what could be done to improve service. The customer service rep was nice, but checked the map and said i was in a "good" but not "best" service area. "Shouldn't that still provide enough service that i could place and receive calls, and carry on conversations?" Well, she said--and this is the honest-go-god truth, she said it while picking at her teeth with a piece of plastic from a product package--it might not be enough. I told her att has told me each time i've called tech support that they were working to redirect some towers, but that it's done me no good. She said well, they can't add towers, they're busy putting up towers in new places around the world. I expressed the pov that they ought to put up enough that there's service in existing "coverage" areas. She said they had one tower damaged in a storm just before the cingular-att marriage, and they never did fix/replace it, it just created another dead spot in the local coverage.

all frustrating. but not as frustrating as when she told me she didn't think the 3G iPhone would work any better where i am than my first-gen phone, because the signals use the same towers. The nearest tower, btw, is about 12 blocks east and 10 blocks north...maybe 15 or so blocks as the crow flies.
 
Being in AT&T's home market (for now, anyway) of San Antonio, my 3G reception is always fantastic. Even where I live, thirty miles outside of town, I can connect to 3G.

My biggest gripe is the slow keyboad and slow contacts issue. It is so irritating to be typing a text message and watch the keyboard plod away fifteen to twenty seconds after I'm done typing. I keep hoping with each patch that it's fixed, only to have it rear its ugly head again and again.

I would rather have no apps and a 100% phone than this.
 
I've seen the bar issues with EDGE. It seems like for example, with two bars, EDGE speeds are not too bad. With full blown five bars, it seems like pages crawl to load.

Signal strength does not determine data speeds automatically. You can have full bars, but browse really slow. Just like your home internet, your speed may depend on how many users are on the network. For example, when I go to Angel baseball games, I cannot browse the internet at all. It's awful. Like 10 kb/s. I have full bars, I can make and receive calls, I can text. Browsing? Impossible.
 
Signal strength does not determine data speeds automatically. You can have full bars, but browse really slow. Just like your home internet, your speed may depend on how many users are on the network. For example, when I go to Angel baseball games, I cannot browse the internet at all. It's awful. Like 10 kb/s. I have full bars, I can make and receive calls, I can text. Browsing? Impossible.

Wow... I never knew that!
Thank you for giving me a tip of nice information!

Greatly appreciated. :)
 
I installed the v2.0.2 update hoping that this would resolve my ongoing/persistent issues. No luck. :mad:

When I turn 'on' the 3G network, when 3G service is lost, I get NO SERVICE indicator and have no phone service. I have to manually turn off the 3G network to get back up and running (with Edge). Simply doesn't work. I don't even bother with 3G and run with either WiFi or the slower Edge network.

Still, very, disappointed...

If your phone isn't working right then I would take it back to Apple. I got mine and it went back and forth from No Service to Full service. My friends who had other 3G phones would get full service and I'd have none so I took it back for a replacement and my second one worked fine. There could be something wrong with the radio. Just a thought.
 
Not sure if it's from the firmware update or not, but the iPod functions crashed on me twice today midsong. I've not had that happen with 2.0 or 2.0.1.
 
Downloading and installing now. Wonder if I should be afraid?? :confused: I guess it can't be any more buggy than 2.0.1 has been -- I had to stop and reboot at least 2x today. Fingers crossed that tomorrow is a better iPhone day! :D
 
Iphone 2.0.2 is very UNSTABLE

I am having a lot of problem after upgrading to 2.0.2. On the initial install it did not synch with some of the items like photos and none of the Apps would work they crashed every one of them and I have quite a few Apps on my iPhone. I had to restore to factory setting and reinstall the firmware and synch from scratch, it worked for half a day after that it started act strange first it would not show my music in my iPod although I knew I had more than 1000 songs and later I lost my contacts but they came back after a while and later it started crashing the Apps none of them works now I have restarted the iPhone several times no use my Apps don't work. I don't want to go through another 3-4 hours of restoring from scratch even after that there is no guarantee that it will be stable.

All I know 2.0.2 is not stable, I want to go back to 2.0.1 anyone knows how and where I can get 2.0.1 firmware?

2.0.2 when and if it works is a little faster than before but it still has issues......
:mad::mad:
 
I spoke too soon...

Before the "update/bug fix" my iphone 3g was working perfectly. It's my 3rd iphone in a week after multiple problems from freezes to horizontal lines in my screen. I was SOOOO overjoyed that my 3rd iphone was finally working properly.

THEN, I updated to this 2.02 version and at first all seemed fine. NOW, most of my emails have disappeared.... none of my 3 POP email accounts work anymore... and I'm faced with possibly having to again... for the f*&%$ing 15th time.... wiping the phone and re-installing EVERYTHING!!!! Jesus age Christ.... my decision to pull the trigger on the iphone 3g has been THE WORST mistake I've made this year. It has cost me FAR more time than it cost. I am really starting to develop a very unhealthy HATRED for
Apple. Thank Buddha I still have a week to return this POS for a refund and cancel my ATT contract. I REALLY wanted this iphone to work... when it works... I love it. But at this point I'm finally at the end of my rope and just want to get back to regular life instead of non-stop trouble-shooting this f#@$%##ing POS that Steve Jobs unleashed on this faithful Apple supporter. It's sad that I will seriously consider NOT buying Apple again after this.... after being a faithful Apple supporter since the MacPlus.

Is there anything out there that's similar... but actually works? Blackberry perhaps?
 
Same problems as before the "update"

Excited about the update to the iPhone, I updated the phone and hoped for improvement.

No change in connection failure or dropped calls, same as before, really bad (I miss Sprint)

People say their iPhones were snappier after the update, mine is more sluggish, for example accessing contacts and trying to dial out takes a few second delay after each click... how do I erase/restore this phone???
 
Excited about the update to the iPhone, I updated the phone and hoped for improvement.

No change in connection failure or dropped calls, same as before, really bad (I miss Sprint)

People say their iPhones were snappier after the update, mine is more sluggish, for example accessing contacts and trying to dial out takes a few second delay after each click... how do I erase/restore this phone???

Mine was working perfectly before the 2.02 update. Seemed to be snappier and still working fine after the update. Then... gradually... throughout the day... the phone got slower... and slower.... all my email had disappeared... and now it keeps flashing a popup saying my password/account info is incorrect. I've changed NOTHING... but it still reports back error. I deleted one of my POP accounts and re-entered everything manually. Still it reports errors.

I'm at the end of my rope. For those of you saying you have no problems at all... congrats! I'm giving this POS until the end of next week. If it's not working by then... or Apple hasn't addressed the issue with something that doesn't just make the situation worse... then I'm throwing in the towel and looking elsewhere.
 
The dreaded error 13

Well, I updated our both mine and my wife's 1st gen phones last night (3 hours after the 5pm availability) and mine was flawless on the Mac but my wife's on the PC crashed hard. Error 13.

Tried everything, read the forums everywhere with tons of homemade fixes that didn't do anything. So, I broke down and called Apple. 2 hours later, fixed (they are good, man). He had me build a new profile on the mac and restore the phone on my mac g5. Worked flawlessly. Then, he had sync it to my wife's PC. Worked flawlessly. Then synced her iphone as always. It's back and I find that 2.0.2 is snappier than ever. Everything is better including the EDGE. Grabs a 5 bar signal within in 5 seconds (in NYC and LI areas).

My lesson learned is just call Apple versus struggling for hours.
 
Well, I updated our both mine and my wife's 1st gen phones last night (3 hours after the 5pm availability) and mine was flawless on the Mac but my wife's on the PC crashed hard. Error 13.

Tried everything, read the forums everywhere with tons of homemade fixes that didn't do anything. So, I broke down and called Apple. 2 hours later, fixed (they are good, man). He had me build a new profile on the mac and restore the phone on my mac g5. Worked flawlessly. Then, he had sync it to my wife's PC. Worked flawlessly. Then synced her iphone as always. It's back and I find that 2.0.2 is snappier than ever. Everything is better including the EDGE. Grabs a 5 bar signal within in 5 seconds (in NYC and LI areas).

My lesson learned is just call Apple versus struggling for hours.

Goody for you!!! But when I try to call Apple support... I wait on hold for 45mins... then get a Nigerian who can barely speak English. Then... none of the fixes work... then HIS freakin' phone drops MY call and nobody bothers to call me back!!!! Back to square one.

Also.... my update TOO seemed to go great just like you are reporting... just wait. My started to degrade all on it's own without me doing anything. I was smelling roses just like you are as of last night. After today.... I'm thinking Apple released this POS WAAAAAY before it was ready for primetime. Let us know how well your recovered updated phones are working this time tomorrow.
 
This is the very first time I have been displeased with an update of any kind from Apple. I was one of the lucky, and I don't mean sarcastically, 98% unaffected by the 3G connection issues... until I upgraded to firmware 2.0.2 that is.

EDGE does seem a bit faster than it used to, however I only noticed this because I suddenly don't get 3G anymore at all in certain spots and 1 or 2 bars at most in others. Before this update I had 3G since the day I got the phone and have not had to use EDGE once. I always 3+ bars and it was always incredibly fast. Now... not so much.

Bring on 2.1 as fast as you can Apple, now you're pissing off everyone!
 
Seriously

At this point... I'd be ever so happy to be shown that I was some kind of idiot and set up something wrong. I'm now forced to try and wipe the phone clean and start over... on my 3rd phone in 10 days..... about my 23rd complete wipe and restore in 10 days. I've so far lost about 30hrs in trouble shooting... 3hrs on the phone with both ATT and APPLE tech support. And hour at the ATT store... and about 7hrs total at the freakin' APPLE store. This $300 phone has cost me so much in time so far... not to mention sleep... that I'm really wondering why I don't just get my money back and wait until Apple and all the other faithful Apple customers work out all the hard/software bugs.

Ok... can someone tell me how the phone could be working perfectly... my 3 POP accounts working perfectly.... then all of a sudden... my emails in one account all disappear? Then I delete one account and try re-entering the POP account info manually.. but the iphone doesn't actually delete the account and the same freakin account is showing up twice? And now the iphone is downloading emails for the last 2 months that I've already gone through about 25 times now? And the other two POP accounts aren't showing emails at all anymore? Nor, downloading any old/new emails at all?

When I went to the Apple store... the "genius" acted like I was just one of those unlucky 2%. He actually used the figure "2%" BEFORE I read it here. I ask him if he could just take a look at all my settings to see if I've done something wrong... he just says the secureserver.net is notoriously problem causing. I tell him it's never caused any problems on my MacBookPro. He says "well, the iphone is a completely different animal... etc." I tell him his theory that my POP accounts are the problem doesn't hold water because I have 3 completely different mail services. ALL of them are having problems. He suggests that they are all obscure mail services and that if I just used something like gmail I wouldn't be having so many problems. I tell him the other two are a Yahoo business account... AND, an ATT.net account.. hardly "obscure" mail services.

Where do they get these so-called "geniuses" anyway? And where can you actually go where there are Apple or ATT folks who actually know anything at all about these POS phones and crappy wireless service?
 
What I would really like to know is what percentage of the users experience 3G connectivity issues have actually compared their iPhone 3G performance to that of at least one other 3G phone, preferably in multiple areas? It appears fairly obvious that there may indeed be some real issues, but I certainly don't have a lot of confidence in your average cellphone user to understand the intricacies of cellphone connections.
  • * How many users that are complaining are just living/working in an area with poor (or non-existent) AT&T 3G coverage?
  • * More generally, how many users are experiencing connection issues, call dropouts, poor reception, etc that is a natural results of the carrier network and not the iPhone hardware itself? How many users are actually comparing the iPhone 3G's 3G connection to that of another AT&T 3G phone in order to determine this?
  • * How many users are possibly incorrectly 'comparing' the iPhone 3G UMTS coverage to a 3G phone running on Verizon's/Sprint's 3G EV-DO network?

Can someone point me to knowledgeable users who have done at least quasi-empirical tests with the iPhone's 3G performance and found legitimate issues?
Assuming there are real problems, I imagine they would be related to the GSM/UMTS hand-off. Potentially an algorithm is too aggressive in switching to GSM when there may otherwise be sufficient UMTS signal. Or perhaps in the attempt to extend battery life, the firmware is too conservative in boosting the radio's UMTS power output in low-signal conditions, and instead just shifts it to GSM coverage. With the uproar over 3G battery life from users that don't understand the technology, not to mention the lack of replaceable batteries, it certainly wouldn't be surprising to me.


Funny, I almost always use Wifi so I've never even noticed if I have 3G reception or not.

However, at the moment I can't connect to my Wifi network (hopefully a problem with the router not the iPhone!) so I've noticed it's always on Edge. Turned 3G off and on again, and it comes up with 3G, but only 1 bar. Looks like I might be part of that "2%".

Are you being serious? That is the sole observation from which you then deduce that your iPhone must be faulty? Are you even in a decent 3G coverage area? Have you even compared the reception to another UMTS Phone running on AT&T's 3G network? In more than one location? I hope that this is more a case of leaving information out of your post than the alternative..


Try telling that to all the people who have had hosed iPhones because of that.

Adding features, at the price of reliability and stability is a Microsoft style move. The do it to drum up interest in the product, at the same time adding these features sacrifices quality where it should matter. If Microsoft wanted to they could make an outstanding OS but the way thier ecosystem works and their perceived value to the consumer of fluff features is what drives them into the ground.

Sadly this seems to be what has happened to iPhone 2.0 in my opinion.

I disagree. Yes, they do indeed have some issues to work through with the iPhone's firmware, much as any brand new product has with immature software. I don't believe however that the iPhone project is a zero sum system, where if you add features then you are taking away resources from fixing other issues. The 3G reception problem, if there really is one that is the fault of the handset itself and not the network, could be caused by many things. If it's an issue of the firmware being too aggressive in switching to GSM, or too conservative in boosting output power in poor signal conditions, or one of any number of possible things, then obviously more resources would have had no effect whatsoever. The same principle applies if the problem lies in the UMTS chipsets. Perhaps there is a small percentage of defective chipsets sourced from Infineon or a contract manufacturer --- again, more resources (diverted from feature development) wouldn't have had an impact on this.

I do agree that they are rushing releases out a bit, without enough troubleshooting and debugging. And that type of problem may or may not be responsive to deploying more resources. Sure, you can possibly add manpower to do more testing, but software development is not a assembly line. You don't get a linear increase in output from adding manpower and other resources. Developers in the room will know exactly what I'm talking about.. (http://en.wikipedia.org/wiki/The_Mythical_Man-Month).

it is embarrassing when the teenagers and preteen nieces and nephews at family gatherings can place/receive/sustain phone calls on their "free"-with-contract phones, and my iPhone is so disfunctional (as a phone) i don't even bother trying it. I'm about to pick up a cheap phone to carry for phone calls, just use the iPhone as an iPod Touch. But boy, it's frustrating to be forced into considering that. I'm holding out hope against hope that a new software update might improve reception.

Wow is it really that bad for you? Nearly all the problems I have heard of have involved UMTS/3G reception issues, nothing with GSM itself. You actually aren't able to make or receive phone calls? Can you describe the problem in more detail?
 
Update didn't work for me, after waiting 2hrs for the initial 'backup' it downloaded 2.0.2 then after a few moments I got the dreaded "the iphone could not be restored. An unknown error occurred (1604)".

Three 'restore and update' attempts have also failed. Great thanx Apple, I will go to bed with a bricked iphone and deal with it tomorrow :mad::mad::mad:
 
Idiot Bar

I had a similar experience. I feel a bit bad for them because there is no fix and I assume they have been told to avoid admissions at all costs, and try not to exchange the phones - at least that's the approach my "genius" took. This has SO soured me on Apple. The genius bar just blew me off.

ATT on the other hand tried hard to help, to the point that I actually got two call backs today following up. Amazing.

At this point... I'd be ever so happy to be shown that I was some kind of idiot and set up something wrong. I'm now forced to try and wipe the phone clean and start over... on my 3rd phone in 10 days..... about my 23rd complete wipe and restore in 10 days. I've so far lost about 30hrs in trouble shooting... 3hrs on the phone with both ATT and APPLE tech support. And hour at the ATT store... and about 7hrs total at the freakin' APPLE store. This $300 phone has cost me so much in time so far... not to mention sleep... that I'm really wondering why I don't just get my money back and wait until Apple and all the other faithful Apple customers work out all the hard/software bugs.

Ok... can someone tell me how the phone could be working perfectly... my 3 POP accounts working perfectly.... then all of a sudden... my emails in one account all disappear? Then I delete one account and try re-entering the POP account info manually.. but the iphone doesn't actually delete the account and the same freakin account is showing up twice? And now the iphone is downloading emails for the last 2 months that I've already gone through about 25 times now? And the other two POP accounts aren't showing emails at all anymore? Nor, downloading any old/new emails at all?

When I went to the Apple store... the "genius" acted like I was just one of those unlucky 2%. He actually used the figure "2%" BEFORE I read it here. I ask him if he could just take a look at all my settings to see if I've done something wrong... he just says the secureserver.net is notoriously problem causing. I tell him it's never caused any problems on my MacBookPro. He says "well, the iphone is a completely different animal... etc." I tell him his theory that my POP accounts are the problem doesn't hold water because I have 3 completely different mail services. ALL of them are having problems. He suggests that they are all obscure mail services and that if I just used something like gmail I wouldn't be having so many problems. I tell him the other two are a Yahoo business account... AND, an ATT.net account.. hardly "obscure" mail services.

Where do they get these so-called "geniuses" anyway? And where can you actually go where there are Apple or ATT folks who actually know anything at all about these POS phones and crappy wireless service?
 
Blackberry

Not exactly "cool" but my blackberry works fine 100% of the time for email, and the iphone was so inconsistent (when it was working at all) you could never feel confident that you were receiving all the emails. So, if your main need is email, go with blackberry. I hate using the phone on the blackberry, however. I feel like I am holding a calculator to the side of my head. But, hey, it works.

Oh, and Jesus's middle initial is H. Jesus H Christ. Not Jesus Age Christ. . http://en.wikipedia.org/wiki/Jesus_H._Christ

THEN, I updated to this 2.02 version and at first all seemed fine. NOW, most of my emails have disappeared.... none of my 3 POP email accounts work anymore... and I'm faced with possibly having to again... for the f*&%$ing 15th time.... wiping the phone and re-installing EVERYTHING!!!! Jesus age Christ....

Is there anything out there that's similar... but actually works? Blackberry perhaps?
 
Not exactly "cool" but my blackberry works fine 100% of the time for email, and the iphone was so inconsistent (when it was working at all) you could never feel confident that you were receiving all the emails. So, if your main need is email, go with blackberry. I hate using the phone on the blackberry, however. I feel like I am holding a calculator to the side of my head. But, hey, it works.

Oh, and Jesus's middle initial is H. Jesus H Christ. Not Jesus Age Christ. . http://en.wikipedia.org/wiki/Jesus_H._Christ

I'm doing one last complete wipe and reset, etc. I have until the 28th on this current phone to get a full refund and cancel my ATT account. If everything isn't completely smooth by then... I'm just going back to my old Motorola phone and check email when I'm near a machine like I've been doing for years. I thought it'd be great to be able to do it on the iphone.. and that I'd save time.. yada, yada... but I've lost so much time at this point.. it's a wash.

And sorry about getting Jesus's middle initial wrong. What does the "H" stand for anyway? "Hope" that Apple makes good on this whole iphone 3g fiasco? ;-)
 
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