Iphone full of dead pixels

Discussion in 'iPhone' started by Andy00m, Sep 24, 2016.

  1. Andy00m macrumors newbie

    Joined:
    Sep 25, 2015
    #1
    Hi, do you know what happened there in the top left corner?
    Will Apple replace this fault if under warranty?

    thank you guys for your help!

    DSC292..jpg
     
  2. Pug72 macrumors 6502a

    Pug72

    Joined:
    Mar 18, 2012
    Location:
    England
    #2
    Is it always there or just on the lock screen?

    Just making sure it's not part of the image you use for wallpaper.


    If not Apple will replace without a doubt.
     
  3. Andy00m thread starter macrumors newbie

    Joined:
    Sep 25, 2015
    #3
    i have downloaded completely white wallpaper to take best picture as possible.
     
  4. jerparker1 macrumors member

    jerparker1

    Joined:
    Sep 30, 2014
    Location:
    Southeast, Iowa
  5. Andy00m thread starter macrumors newbie

    Joined:
    Sep 25, 2015
  6. spooned12000rpm macrumors regular

    Joined:
    Jun 4, 2009
    Location:
    York, UK
    #6
    I had this on my 6 and have seen plenty of threads with people experiencing the same with the 6S/6S+ it's not dead pixels its more like some sort of heat or pressure from behind. On mine it'd start to retain the carrier logo after periods of long use.

    If you're still under warranty then get it repaired/swapped, more so considering the other issues you've mentioned ☺️
     
  7. withe011 macrumors regular

    Joined:
    Oct 16, 2008
    #7
    To add another data point here, I had to return my 6 in July for what seems to be a similar issue. First, there was a hazy line down the middle of the screen. Then, after a month or so, the pixels on the top left of the screen went dead like yours. One day, I took it out of the case to clean it and noticed the screen was separating from the chassis on the left side. Turns out the battery was swelling and putting pressure on the screen. I took it to Apple and they replaced it with no trouble even though it was a nearly two-year-old phone. They said it was a known issue for the 6.
     
  8. ACURA2015 macrumors regular

    Joined:
    Sep 1, 2015
    Location:
    Miami, Florida
    #8
    your best tool to check for dead pixels is an app on the App Store called spotter. Every year as soon as I buy an iPhone I check for dead pixels with that app. I love it. Never fails. Good luck !
     
  9. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #9
    What model of phone? When did you buy it? Does it have other signs of drop damage?
     
  10. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #10
    Yes, return it.
     
  11. Andy00m, Sep 24, 2016
    Last edited: Sep 24, 2016

    Andy00m thread starter macrumors newbie

    Joined:
    Sep 25, 2015
    #11
    its iphone 6.
    it did fell one time from like 2-3 ft. last year not sure if its connected. I did not noticed it back then.
    this is how it looks like from the top, im not using a case at all.
    --- Post Merged, Sep 24, 2016 ---
    thx. guys. for your help! using this app it looks like those pixels are not actually dead, because it displayes: Green, Red, blue and even white it looks just fine. But if i wanna display something little bit greyish it´s visible.
     

    Attached Files:

  12. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #12
    Probabl
    Probably related to dropping your phone, but may not be.

    If it's an out of warranty 2-year-old iPhone 6, Apple has no obligation to repair anything for you. An out of warranty screen replacement is $110 or so. Apple will run a diagnostic on it to see how everything is working. Some folks get lucky, and Apple replaces for free, but that's going above and beyond policy.

    Make an appointment, get ready to drop $110, be pleasantly surprised if you don't.
     
  13. spooned12000rpm macrumors regular

    Joined:
    Jun 4, 2009
    Location:
    York, UK
    #13
    Mine was never dropped yet developed the exact same issue in the same corner after 12-18 months use. Same goes for the majority of others with the same issue. It's some sort of design flaw, relating to heat or pressure.

    To the OP I'm sure as long as you remain polite and explain the symptoms they'll sort it, maybe look up some of the other threads on here and on the apple discussion site and print them off to take with you. Even if you do end up spending $110 it's still cheaper than a new phone!
     

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