I got that message as well. Was able to get on~4:30 nyc time. Everything loaded but not connected to network. Had to reset network settings and all good. Never got message from ATT or apple.
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iPhone X - AT&T activation time
- Thread starter orangecrushv
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AT&T knew that this was coming. Perhaps they could have been better prepared to handle the traffic.
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XI
Well. So no progress today despite being on call and chat back and forth with Apple and Verizon for the last 11 hours. One Verizon rep told me contradicting suggestion from another Verizon rep -that I should go to an Apple Store to get a replacement unit and see if they can directly activate my phone on the spot. From the threads I've been looking up that have same issues as me, this seems to have solved a lot of people's issues. I hope the one I go to tomorrow will have replacement units available and are willing to help me. An Apple rep said to not do that because their engineers are working to fix the problem. Verizon rep says they just don't want me to go to a store because Apple's trying to fix it on a wide scale level not case by case yet... very conflicting information thrown around altogether! I'm just gonna pack up and go to the nearest store tomorrow morning at the time of opening (can't make an appointment until Monday which I don't want..) and see if they can help.. I'll update tomorrow how that goes.
I think I had the same issue as you (it said wrong zip or ssn even though it wasn’t). Verizon was able to activate my phone. Somehow on their end, they manually activated the sim and placed the X as the active phone on my line.
I wish I could have that happen but I asked three different reps about manually activating my phone but they all said they can't
. I did have one rep who reactivated the old sim to swap it into the new one and see if that worked but it didn't. Either way I'll be walking into the Apple Store tomorrow morning and see if they can do anything and if not, I guess I'll try calling Verizon and Apple again. I'll tell Verizon (if it comes to that) that someone told me they got theirs manually activated from their end and see if they can do the same for me... What I've been hearing is basically blaming each other, Verizon says it's actually Apple who checks these and Apple says the activation page is Verizon's site. Ugh.
So... update.
I was able to get a brand new iPhone X with same configurations as my previous one and this one went through without a hitch. It didn’t ask for zip code or social or tried to confirm the phone number. Just a simple screen with loading circle in the middle saying it will take a few minutes to activate and then next thing I know I was setting up Face ID. All is good now and the phone calls work, I’m getting texts, I can use data. Currently I’m in the process of updating the phone to restore backup. I think something was messed up with my previous phone. This is a heads up for anyone still in the same issue or those in the future who might come across this thread. Go to your local Apple Store (check they do have your configuration in stock first though) and ask them to help you. I can’t believe I wasted a whole day with this issue when it got resolved in a few minutes at the Apple Store.
I was able to get a brand new iPhone X with same configurations as my previous one and this one went through without a hitch. It didn’t ask for zip code or social or tried to confirm the phone number. Just a simple screen with loading circle in the middle saying it will take a few minutes to activate and then next thing I know I was setting up Face ID. All is good now and the phone calls work, I’m getting texts, I can use data. Currently I’m in the process of updating the phone to restore backup. I think something was messed up with my previous phone. This is a heads up for anyone still in the same issue or those in the future who might come across this thread. Go to your local Apple Store (check they do have your configuration in stock first though) and ask them to help you. I can’t believe I wasted a whole day with this issue when it got resolved in a few minutes at the Apple Store.
I had the same issue with the SSN and Zipcode for AT&T. I contacted the My iPhone number and just when we were going to set up the phone through iTunes, my Apple assistant pointed out that my shipping address and billing address were different- I entered the zip code that I had the iPhone X shipped to and BINGO, it worked! I don't know if this is anyone else's issue or if this has already been pointed out but thought I would help those dealing with the same frustration that I did
Thank you for sharing this on the forum. I was stuck and after the restart of my new phone, all went well.