Iphone X Face ID Problems

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Justintime41018, Nov 3, 2017.

  1. Justintime41018 macrumors newbie

    Joined:
    Nov 3, 2017
    #1
    Having trouble getting the camera to recognize my face, it keeps asking me to move my iphone up and down. It never gets past the part where you put you face in the frame. Any suggestions?
     
  2. Splazzatch macrumors member

    Splazzatch

    Joined:
    Oct 14, 2011
    Location:
    Pittsburgh, PA
    #2
    Delete your saved face and add it again and see if that helps.
     
  3. Justintime41018 thread starter macrumors newbie

    Joined:
    Nov 3, 2017
    #3
    The thing is that I was never able to set up a saved face in the first place, during the process of setting up the Face ID I can never get past that first screen that asks you to adjust your iPhone.
     
  4. Splazzatch macrumors member

    Splazzatch

    Joined:
    Oct 14, 2011
    Location:
    Pittsburgh, PA
    #4
    Oh okay, I misunderstood. I found I needed to make sure I was sitting up straight, without glasses, no smiling, eyes open. That should help.
     
  5. Justintime41018 thread starter macrumors newbie

    Joined:
    Nov 3, 2017
    #5
    Tried that, tried different angles, lighting etc but nothing’s worked. Maybe my front camera is messed up?
     
  6. Justintime41018, Nov 7, 2017
    Last edited by a moderator: Nov 20, 2017

    Justintime41018 thread starter macrumors newbie

    Joined:
    Nov 3, 2017
    #6
    Turns out there was in fact a problem with the front camera, and the Bluetooth as well, so I’m guessing it was defected. Went to the apple store and they replaced it for me, thanks for the suggestions everyone!
     

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5 November 3, 2017