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iPod Battery Replacement Details from Apple
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Originally posted by caveman_uk
Well there's a bloody surprise. 'Not available in Europe at this time'. Do our batteries never fail then? So how long will we have to wait for this service? It joins a lengthening list of US only services...
Then buy products from European manufacturers who will cater to Europe. I'm sure you will get the service you want with your, um...er...car? Chocolate?
Screw that!
I haven't had my (3G 30GB) iPod long, but I've taken pains to keep it pristine. I don't want to get someone else's that wasn't well taken care of-- what the f is that about? You'd think Apple would at least offer you the option of shipping you back the exact one you shipped them for like an extra $10 or something. People would complain, but many would pay it. I would.
If they can turn around Powerbook repairs in a few days and ship you back the same unit you shipped them, I don't see why they can't do it with the iPods. But since they won't, when my iPod's battery dies I'll take my chances replacing it myself.
~Philly
I haven't had my (3G 30GB) iPod long, but I've taken pains to keep it pristine. I don't want to get someone else's that wasn't well taken care of-- what the f is that about? You'd think Apple would at least offer you the option of shipping you back the exact one you shipped them for like an extra $10 or something. People would complain, but many would pay it. I would.
If they can turn around Powerbook repairs in a few days and ship you back the same unit you shipped them, I don't see why they can't do it with the iPods. But since they won't, when my iPod's battery dies I'll take my chances replacing it myself.
~Philly
Re: Re: to the whiners
As a point of interest... Kodak owns ofoto, which is the company that does the prints iphoto offers, but until recently (September 22nd for the UK, in fact), ofoto didn't ship internationally. They do now, but I imagine Apple still hast to integrate the ordering technology into iphoto. I'd actually be surprised if it isn't in the next version.
[EDIT: Forgot to mention... ofoto was not started by Kodak. It was aquired and is its own company. It would be for this reason that, even though Kodak is international, ofoto isn't.
There are explanations for everything. Obviously, Apple would be more than glad to take your money just as they would take ours. You just have to know that there's more to the story than what you think. Everyone always assumes Apple just enjoys screwing people over. International busines is extremely complicated.]
Alia
As a point of interest... Kodak owns ofoto, which is the company that does the prints iphoto offers, but until recently (September 22nd for the UK, in fact), ofoto didn't ship internationally. They do now, but I imagine Apple still hast to integrate the ordering technology into iphoto. I'd actually be surprised if it isn't in the next version.
[EDIT: Forgot to mention... ofoto was not started by Kodak. It was aquired and is its own company. It would be for this reason that, even though Kodak is international, ofoto isn't.
There are explanations for everything. Obviously, Apple would be more than glad to take your money just as they would take ours. You just have to know that there's more to the story than what you think. Everyone always assumes Apple just enjoys screwing people over. International busines is extremely complicated.]
Alia
Re: ENVY ME
Since most battery technology is not even CAPABLE of lasting five years, how is this law supposed to help?
And what happened a few years ago when the best battery tech was NiCd or NiMH? Those batteries barely last a year. Did companies just refuse to sell products in Norway? or is the law not enforced?
I'm all about consumer protection, but the argument that "companies should just develop better products" is simplistic to the point of being idiotic.
Originally posted by TorbX
It just rocks... "Everyone" in Norway has new cell-phones all the time. These laws are actually hated by Nokia and Ericsson and other flaw-full phones. It's a really big issue these days. "Consumer before company profit". Probably the work of som left-wing semi communist-partys...
Since most battery technology is not even CAPABLE of lasting five years, how is this law supposed to help?
And what happened a few years ago when the best battery tech was NiCd or NiMH? Those batteries barely last a year. Did companies just refuse to sell products in Norway? or is the law not enforced?
I'm all about consumer protection, but the argument that "companies should just develop better products" is simplistic to the point of being idiotic.
it says "or" not "and." In other words, if you send it in for one kind of service or another it "will be replaced."
I'll make this simple following basic rules of grammar:
"iPod equipment that is sent in for battery service or service requiring other repairs will be replaced with functionally equivalent new, used, or refurbished iPod equipment. You will not receive the same iPod that was sent in for service."
Can be read:
"iPod equipment that is sent in for battery service will be replaced with functionally equivalent new, used, or refurbished iPod equipment. You will not receive the same iPod that was sent in for service."
You will NOT get YOUR iPod back. You will get a 'functionally equivalent new, used, or refurbished iPond'. OR OR OR OR...or is the key word there. It is an iclusive term, not one that differentiated between either article on either side of it. So battery OR other service will get you a DIFFERENT iPod.
Are you kidding?
here, let me simplify it:
A: iPod sent in for battery service
B: iPod sent in for service requiring "other repairs"
C: iPod returned is not your iPod
IF A OR B THEN C.
therefore
IF A THEN C
AND
IF B THEN C
in Apple's own words: "You will not receive the same iPod that was sent in for service." note that they don't differentiate between types of service.
!
Well, I must add: This law is newly improved this year. Fresh stuff.
Forget the battery itself. Since the battery cannot be changed by the end-user (you and me), we have only the iPod as a whole to complain about. Therefore, I can go to my local shop and say:
"This thing is not working. You say it is the battery, I do not know, I don't care what the problem is. Just give me a new one. And no, I won't let you repair."
Why is this so stunning? OF COURSE we shall protect the end-user! Why shall Norwegians suffer, just because Apple can't make a decent iPod? It's a STUNNING expensive thing. Of COURSE the iPod itself, as a WHOLE product should last more than 5 years. It's not our problem what battery technology they use, as long as it cannot be switched by ME!
Well, I must add: This law is newly improved this year. Fresh stuff.
Forget the battery itself. Since the battery cannot be changed by the end-user (you and me), we have only the iPod as a whole to complain about. Therefore, I can go to my local shop and say:
"This thing is not working. You say it is the battery, I do not know, I don't care what the problem is. Just give me a new one. And no, I won't let you repair."
Why is this so stunning? OF COURSE we shall protect the end-user! Why shall Norwegians suffer, just because Apple can't make a decent iPod? It's a STUNNING expensive thing. Of COURSE the iPod itself, as a WHOLE product should last more than 5 years. It's not our problem what battery technology they use, as long as it cannot be switched by ME!
I agree with LBM. It sounds to me that a battery replacement would be considered "battery service" and you would receive a different iPod. Either way, I think the wording was poorly chosen.
LP
yeah, you won't get your iPod back. well said, andyduncan.
if there was a chance you get your own ipod back, apple would have written the service as:
"if the only thing your ipod needs is the battery replacement, you will get the same ipod back. if it requires other services, you will received a functionally equiv. new/refurb unit."
to avoid the confusion...
if there was a chance you get your own ipod back, apple would have written the service as:
"if the only thing your ipod needs is the battery replacement, you will get the same ipod back. if it requires other services, you will received a functionally equiv. new/refurb unit."
to avoid the confusion...
It would be a major hassle for Apple to track individual iPods for return to their original owners. The way it is now, they say "Joe Schmoe sent in a 10GB 3G iPod, send him a different one and we'll fix his when we get around to it." FOR Apple, there is much less headache this way. If they tried to send you the same one you sent in then you could complain and say " this isn't MY iPod and their costs skyrocket...and so do yours.
And I'm not sure why everyone thinks that Apple will send you back a refurb iPod that is a banged up POS. The external "pretty" parts can't be the most expensive parts so it's possible that they replace the batteries AND the external components restoring it to pristine condition with refurb insides. Everyone who has posted about refurb iPods has said that they got beautiful products - not a scratched and dinged piece of junk.
And I'm not sure why everyone thinks that Apple will send you back a refurb iPod that is a banged up POS. The external "pretty" parts can't be the most expensive parts so it's possible that they replace the batteries AND the external components restoring it to pristine condition with refurb insides. Everyone who has posted about refurb iPods has said that they got beautiful products - not a scratched and dinged piece of junk.
Re: !
You previously stated that everyone in Norway had a new phone all the time because of this law. Since those batteries are user-replaceable, and yet the phone itself STILL falls under this law, how then can a company avoid this liability?
What happens if the product i'm selling is, in fact, a battery? does it then have to last for five years? Or do I have to offer a replacement battery for my replacement battery?
Despite the fact that this law is new, current LiIon batteries won't last 5 full years, not under any type of normal use. What is the point of punishing companies for selling the best technology that currently exists?
You previously stated that everyone in Norway had a new phone all the time because of this law. Since those batteries are user-replaceable, and yet the phone itself STILL falls under this law, how then can a company avoid this liability?
What happens if the product i'm selling is, in fact, a battery? does it then have to last for five years? Or do I have to offer a replacement battery for my replacement battery?
Despite the fact that this law is new, current LiIon batteries won't last 5 full years, not under any type of normal use. What is the point of punishing companies for selling the best technology that currently exists?
Yeah, and don't forget the Apple stores. There was an earlier post complaining about those only being in the US. Maybe they avoid opening shops in Norway so that people will have reduced ability to:
Define "Engraved"
Hmm, define "Engraved". If it means getting MY iPod back, i'm liable to bust out a pointy object and put Madonna's signature on it myself.
(yes I am trying to up my rating through prolific posting)
Hmm, define "Engraved". If it means getting MY iPod back, i'm liable to bust out a pointy object and put Madonna's signature on it myself.
(yes I am trying to up my rating through prolific posting)
So i found this battery replacement thing and found the rest of the iPod repair services... and since my iPod is broken i wanted to get a new one. Well get this, they wanted $255 to repair my iPod!!! And the replacement that i got would have been a used model. I can buy a 10GB refurbished iPod for LESS than it would cost to repair this 5GB!! Come on Apple, get your stuff together!
with all this freakin whining apple should go back to its "out of warranty... out of luck" program.... apple does not NEED to do this... its a service (much like the powermac power supply program)...i myself would probably never do it... i would just want to buy a newer model...
The scoop
For those that are worrying about marks and scuffs, fear not.
That 99 Also includes a new front face and back. At least according to the mailign sent to our campus Mac store today. (Copy en route via email to ARN)
So, you get the same model back or a better one. So its a sweet deal for 1G 5 gigers. If you send in a 3G you will get a 3G back. With a new front and back, and if engraved, presumably youroriginal back.
It helps explain the 99 istead a more reasonable 69.00
For those that are worrying about marks and scuffs, fear not.
That 99 Also includes a new front face and back. At least according to the mailign sent to our campus Mac store today. (Copy en route via email to ARN)
So, you get the same model back or a better one. So its a sweet deal for 1G 5 gigers. If you send in a 3G you will get a 3G back. With a new front and back, and if engraved, presumably youroriginal back.
It helps explain the 99 istead a more reasonable 69.00