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i think your the one who needs a map buddy some of your comments are down right impulsive and ignorant (period) lay off the commenting on everybody elses coments and have your own opinion.

and check your facts because plenty of people have also reported having no problems i for one can contest to that
I have to agree with winterspan; why can't you punctuate? If everyone followed your example, this place would degenerate into an inscrutable mess. Here's an improved version of your reply:

"I think you're the one who needs a map, buddy. Some of your comments are downright impulsive and ignorant. Lay off the commenting on everybody else's comments and have your own opinion...and check your facts because plenty of people have also reported having no problems. I, for one, can attest to that."
 
So do I have to eat the 10% return fee at the Apple store if I take this back? I was trying to watch BSG episodes last night and the shimmer was driving me absolutely nuts :(

My guess (based on how other companies operate) is that they'd try to deny there's a problem and force a 10% return fee, especially for online orders/returns where they're not face-to-face with the customer. But that they'll relent when you start saying it's not Fit For Purpose under the Sale of Goods Act and demanding your statutory rights.
 
My Macbook is quiet most of the time, I only hear the fan when I am doing something intensive, or if I am using Vista (Stupid Resource-Hog) :mad:.

There's no doubt that iBook is silent, while Macbook and Macbook Pro are quiet only and noisy occasionally.

Under normal circumstances, iBook's fans are turned on. However, for Macbook and Macbook Pro, their fans are always on!
 
I canceled my ipod touch preorder as well earlier today. I almost always get the new Apple products as soon as they come out (except for the iPhone), but for $400 and only 16GB of storage, you shouldn't have to hope you are one of the few lucky ones that doesn't have screen issues. For once, I will wait and see how the first ones are and maybe even wait for the next revision. My 8GB nano still works perfectly fine for now. I would be interested to see how many others who preordered went on to cancel their orders because of potential scereen problems.

I also cancelled my ipod touch order today. Indeed I also told my friend about this issue and he also quickly cancelled his order.

The thing is this ipod touch is quite an expensive device and it is for watching movies! Thus, we simply cannot tolerate any screen defect. Plus, we are ordering on-line and it is just so troublesome to ask for a replacement via online ordering in Hong Kong!

I actually tried to make a phone call to cancel the order (Apple Store Hong Kong). I have tried 3 times and I just got no answer! Then I tried to make the same phone number and choose to make a new order, someone answered! Once, I told them I want to cancel my existing order, they forwarded me and then no one answered again! Given this level of service, I simply cancel my order right away on the website without any hesitation.
 
My guess (based on how other companies operate) is that they'd try to deny there's a problem and force a 10% return fee, especially for online orders/returns where they're not face-to-face with the customer. But that they'll relent when you start saying it's not Fit For Purpose under the Sale of Goods Act and demanding your statutory rights.

I haven't even opened mine. It is still shrink wrapped. I mean, they gotta take that back, right?
 
Apple Just Shipped Mine

After being stuck on "Prepared for Shipment" since last Thursday (also making it impossible to cancel), my Touch just shipped from Apple. A phone call last week to a puzzled Customer Service rep on Friday revealed that when something reaches this status it normally ships that day... he couldn't tell why it was still stuck like that.

I'm hoping it was because they were sorting out all the bad touches (Billy, there are good touches and there are bad touches...) and they sent me a fantastic screened one. But I know better.

Fingers crossed until it gets here... hopefully by the end of the week. Will update when I get it in...
 
I haven't even opened mine. It is still shrink wrapped. I mean, they gotta take that back, right?

Forgot to mention the laws I quoted were UK, but if you're US I think you have something similar.

Check with Apple, it's the only way to know. In terms of legalities, in the UK they have no obligation to take back something that isn't faulty, but do have a 14 day grace period albeit with a £20 charge to cover postage.
 
Looks like Apple is taking protective measures against Touch cancellations!

Well, after reading ALL of this thread, I was leaning towards cancelling my 16GB touch order this morning. Might as well wait for all of this to flesh out, and I hardly "need" the iPod immediately. Lo and behold- look what just came in the mail from Apple (coincidence, your guess is as good as mine)... Sure haven't received ANYTHING regarding either the 24"iMac or the Airport Extreme I ordered at THE SAME TIME!... Here goes:

We are happy to report that your iPod touch is now in the process of shipping. You'll see that the item is in Prepared for Shipment status on our Order Status website at www.apple.com/orderstatus. The iPod cannot be changed or cancelled at this point. A shipment notification email with the tracking number for your item will be sent within 24 hours.

You should see tracking information on the carrier's website within 24 hours of receiving the shipment notification email.

Thanks for shopping with Apple.

Sincerely,
Apple Store Customer Support
 
No word from Apple yet. I didn't place an order for Ipod Touch yet, but I am definitely not going to do it now. I really like it but this kind of attitude from Apple is not correct. They just don't even seem to care about this. We have one MacBook Pro at home and two MacBooks. One of the macbooks has a strange issue with the screen. When watching dark scenes, if you are not placed exactly in front of the screen it will look like the image is negative.

Is this what you expect from a computer brand so popular among photographers and graphic designers? Maybe my next purchase will be a Sony Vaio. I don't like Windows most of my computers will be Mac, but if they work this way then Mac OSX will just end up being like the Ipod Touch: a toy I really want but with too many problems.
 
Whiners!!!

Jesus H. Christ.

If you don't like the features of a product don't complain. Just get a Zune. Enjoy the Zune.

Whine, whine.... Jeez. settle down, pathetic. If Apple sees a problem with the screen, they will fix it.

Now, if you don't like that it does not have mail, then shut up and buy a Zune. Simple whiners.:eek:

Here - Enjoy
 
I'm getting tired at the irony of people whining incessantly about "whiners"...

If there is a flaw in the product, people have the right to complain. Sure there are a collection of fanboys who will accept and worship anything that Apple throws at them whether it works or not, but most people who have a defective product would prefer to try and get it resolved whether that's by dealing with Apple directly or kicking up a fuss in public so that they actually listen (sometimes this is the only way).

If the product is a disappointment to people who were going to buy it, then they're doing Apple a favour by sharing their opinion, which is best done on places such as this where there are a lot of people and the opinion can spread (you don't seriously believe any company reads feedback forms do you?). Believe it or not, most of the "whiners" like and care about Apple products and are "whining" because they expect better from this company. It's better known as "Constructive Criticism" and can be very useful.

The whole reason you have an iPod Touch in the first place was because so many people "whined" that they wanted an iPhone without a phone, that Apple sat up and listened. In ~6months time when Apple inevitably say "you wanted HDD-enabled 160GB iPod Touches and so they are available from today" I want to see people like this get on their knees and thank the so called "whiners" for helping to ensure it happens.
 
Question is when Apple will acknowledge the problem? I'm afraid no one will feel safe placing an order for an ipod touch now, particularly doing an online-order.
 
I'm getting tired at the irony of people whining incessantly about "whiners"...

Not to mention the double irony of people whining incessantly about people whining incessantly about "whiners."

If you are giving a green light to whiners, then why shouldn't those who whine about them be given the same green light. Of course, I don't mean to suggest any light other than green for people like you who, in turn, whine about the whiners about the whiners. Whine away, darling, and let the tears spilling down the lipid folds of your wizened visage shimmer the silver black shimmer of an iPod Touch.
The whole reason you have an iPod Touch in the first place was because so many people "whined" that they wanted an iPhone without a phone, that Apple sat up and listened.
See how easy it is to embrace something demonstrably false when you start out by anthropomorphizing a corporation. As long as you think Apple is a person, I suppose it's reasonable to conclude that a global manufacturing effort has responded in less than two months to your whining in a thread. All that matters is that you believe it, because if you believe it, it is real.

In ~6months time when Apple inevitably say "you wanted HDD-enabled 160GB iPod Touches and so they are available from today" I want to see people like this get on their knees and thank the so called "whiners" for helping to ensure it happens.
The evolution of religious thought: no longer is it about explaining natural disaster and human mortality, but corporate strategy in Cupertino, and next generation iPods.
 
I still like Apple, but recently my "love" for Apple has gone downhill. It seems that with the success Apple has become just another big company with bad attitude.

The limitations in iPod touch software are like Microsoft limiting the use of their products without no specific reasons. There are so many possibilities in iPod touch, but Apple seems to ignore them... sure, people will say buy iPhone if you want to input something to the calendar or send email or write notes... well I can't because iPhone isn't available in my country and I doubt that it ever will be available (because in Finland mobile phones are unlocked). Apple can do whatever they want, because it's their product, but all this is annoying for a customer.

Second reason is empty promises. iTunes Finland still doesn't sell any videos, not even music videos, and Steve Jobs have promised few times that all the video options will come to Europe too (I think he mentioned that the movie downloads will arrive this year - yeah right).

Third reason is the bad quality control. I understand that nowadays electronic devices aren't perfect and they can't be made to be perfect and 100% tested. But seriously... if a screen is defected, surely that is something quality control should notice. Or when a iPod touch arrives without proper software. I think all Apple products have had some serious issues recently (well, maybe not iPod shuffle). About a year ago I recommended iPods and Apple laptops to all my friends, but I'm not sure anymore.

Fourth reason is the greedy attitude - if I have bought all iPod games for 5th generation, now I should buy all the games again if I update to 6th gen iPod classic? Yeah right, Apple can keep the new classic iPod, I'll stay with my old one. Surely they can't make so much profit with games that this kind of action is necessary, they are just annoying customers.

iPod is still the best media player there, and OS X is still the best operating system... but I'm not sure if my next laptop will be a Mac. I wanted to buy a new iPod classic, but probably not...
 
16 GB Ipod Touch

Got 1 yesterday and i agree there seems to be an issue. But i have noticed that if you view video or a dark picture with them home button on the right hand side then you have a neg black, if you rotate it so the home button is on the left hand side then the problem is no so noticeable. Try it
 
Not to mention the double irony of people whining incessantly about people whining incessantly about "whiners."

Or the triple irony of people whining incessantly about people whining incessantly about people whining incessantly about "whiners".

We could do this all day!

What you're forgetting though, is that there's a difference between whining for the sake of it (which I don't like either), and raising legitimate concerns. Obviously, fanboys (or fangirls) see *all* form of criticism to be "whining", I mean how dare anyone say something negative about Apple or any of their products, this is a sin!! :rolleyes:

See how easy it is to embrace something demonstrably false when you start out by anthropomorphizing a corporation. As long as you think Apple is a person, I suppose it's reasonable to conclude that a global manufacturing effort has responded in less than two months to your whining in a thread. All that matters is that you believe it, because if you believe it, it is real.

Eh? Good heavens, you're really scraping the barrel here, are you just being argumentative for the sake of it, or to prove that you know the word anthropormorphisation? (well done, "have a cookie" as they say over there)

Believe it or not, there are actually real people working for that corporation. Perhaps what's getting lost in the translation here is that it's perfectly acceptable English to refer to a company as "they" or "Apple are". It's only the Americans who refer to companies as single entities.

Clarification for those who are blind to anything but their own exact semantics: "The whole reason you have an iPod Touch in the first place was because so many people "whined" that they wanted an iPhone without a phone, that the people working for Apple departments such as Customer Relations and Product Development (a handful of whom are almost certainly monitoring at least their own forums, if not others such as MacRumors) realised that there was heavy demand for what would later become an iPod Touch."

Better?!

And damn right they did it in 2 months. They already had most of the parts and design, and have proven that they didn't spend long on it (examples include a dialog in Safari that someone mentioned which includes the word "iPhone" by accident, poor quality control, etc)

The evolution of religious thought: no longer is it about explaining natural disaster and human mortality, but corporate strategy in Cupertino, and next generation iPods.

Heh, perhaps - for religious fanatics who worship Lord Jobs of Apple and start mouthing off at anyone who dares to say a word against them. Remind you of anyone? :rolleyes:
 
Ooh, deja vu!

Well there we go. I bet if no-one had complained, they'd still be shipping out dodgy screens. However going by recent threads, they've finally fixed the problem from the Week 38 models onwards. Yay :D
 
Ooh, deja vu!

Well there we go. I bet if no-one had complained, they'd still be shipping out dodgy screens. However going by recent threads, they've finally fixed the problem from the Week 38 models onwards. Yay :D

I hope so as I want, no need, an iPod touch....

Hands are shaking...

:apple:
 
Maybe because they sell more products these days that there is more chance of some failures/defects ? i.e. if they sell 100,000 macs a quarter with 100 failures - thats ok (0.1%).... but 60 million iPods with 100,000 failures doesn't read as well... although the ratio of produced v failure is there about the same.....

very funny.
 
They fixed mine...

After only minor confusion (five minutes or so) at the front counter, the Apple Store I bought my touch at swapped mine out for a new one. No restocking fee, no nothing (this new one is fine, by the way; the flaw isn't inherent to every touch out there).

They did have me show them the problem in the store (which I was able to do easily) and I did have everything still in the original box, albeit un-shrinkwrapped and un-plastic'd.

I did not need the receipt, but I did do my swap within the original 14-day return period at the store that I bought the thing at.

How many of the folks complaining about the screen quality have actually tried to fix it? I think you may be pleasantly surprised by the ease with which they'll be willing to make it right (at least if you complain within 2 weeks).

PS - The two week thing makes sense, by the way. Otherwise, how can they be sure the problem is their fault?
 
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