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Is there a way to confirm that your pre-order reservation is valid?

zub3qin

zub3qin

macrumors 65816
Original poster
Apr 10, 2007
1,315
4
Given all the glitches today, I think it is likely that people will show up to Apple stores on release day with a printed email in hand stating that thay have a reservation, but no phone is available. After all, as no credit card number was given, there is no confirmation number or reservation number assigned to you.

To prevent any potential headaches, is there a way to call and confirm your reservation with Apple?

I ask because I tried making a reservation, as have others, on the Apple store iPhone app. It couldn't connect to the AT&T server it said, to confirm my existing account.

Nevertheless, I ended up getting a confirmation email detailing my reservation for an iPhone 4. But the fields for phone price and voice/data plan were left blank. So is this a valid reservation? Will I get my $199 upgrade and get to keep my current voice/data plan (including FAN discount)?
 
My guess is that they will send confirmation/reminders the week of the iPhone release date. If you don't get one, you probably don't have one reserved.
 
What I wrote in another thread:

Yeah, there seems to be a lot of if's about this. Some people have not received the e-mail, some have but are not under the reservations.

My mom said she did it, but no e-mail or reservation to be accounted for.
 
Someone posted a way to check it online early, but it didn't show up there for me or anyone else. I received the email. I was also able to check it on the iPhone app, where it showed the reservation.
 
Tara Luvs Apple said:
What I wrote in another thread:

Yeah, there seems to be a lot of if's about this. Some people have not received the e-mail, some have but are not under the reservations.

My mom said she did it, but no e-mail or reservation to be accounted for.
Click to expand...

There are thousands and thousands of people out there in the same boat.
everyone needs to call their local Apple store or Apple online and give their email address. They SHOULD be able to confirm the reservation. Whether they will or not is anyone's guess.

Apple and AT&T better get their house in order......
 
If you download the Apple Store app on your existing phone you can navigate to the store that you reserved it at and then click on reservations. It will list your reservation there if you reserved it correctly.
 
jtp098 said:
you should have all viewed a order details page last which has your order number. it is the exact same thing as the email.. so as long as you printed it or wrote the number down you have a order. now if you don;t have a order number or did not see this "receipt" you might be in trouble
Click to expand...

I read on here that for reservations, there is no order number...
 
zub3qin said:
There are thousands and thousands of people out there in the same boat.
everyone needs to call their local Apple store or Apple online and give their email address. They SHOULD be able to confirm the reservation. Whether they will or not is anyone's guess.

Apple and AT&T better get their house in order......
Click to expand...

I figured that, but that is not fair to leave people hanging and not knowing if they have a phone reserved or not. It just seems too complicated. I feel bad for everyone who is going through this thinking they did everything correctly.
 
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BlueRazor2 said:
Would it be good enough that I can log onto the Store App on my iPhone and see my reservation at my local apple store?
Click to expand...

I took a screenshot of my email, & reservation on the Apple Store App. I, & I'm sure many others, will raise hell if that doesn't account for anything. Hopefully, all will go well!
 
If you don't mind the trouble, go back to Apple.com and place another reservation. At the end of the checkout, it will tell you you can't place a reservation since one is already scheduled. I assume that is a confirmation.

Good luck.
 
I got a confirmation email regarding my reservation.

My bud got one too. Note, he ordered well after I did and he got his email well before I did. His took minutes, mine was a couple of hours.

Also, the tip on using the Store App is a good one, I see my reservation is there too.
 
Nde said:
If you don't mind the trouble, go back to Apple.com and place another reservation. At the end of the checkout, it will tell you you can't place a reservation since one is already scheduled. I assume that is a confirmation.

Good luck.
Click to expand...

No, that is saying that no one can reserve anymore!!
 
Nde said:
If you don't mind the trouble, go back to Apple.com and place another reservation. At the end of the checkout, it will tell you you can't place a reservation since one is already scheduled. I assume that is a confirmation.

Good luck.
Click to expand...

You cannot do this since reservations are no longer available....
 
A friend of mine is a business consultant for a local Apple Store, and has been there since the launch of iPhone 3g.

What a reservation is -

1) You reserve the phone with your apple ID account.
2) After complete, you receive a confirmation email saying "well see you there".
3) You show up on said date, if there is a line. They ask you for your Apple ID. Then they go in the back, verify you reserved one and mark it as yours.
4) Wait in line for x amount of time, and pick it up.
5) ????
6) Profit with a new iPhone 4.

PS, you have that business day alone to pick it up. If you fail to show up before close, kiss your reserve away.

Also, he said they have yet to get so many orders that they can't fill their reserves. But he did note that they had about 1,000 reserves for his store. So I wouldn't sweat it.
 
I got my email and my apple store app says I have it reserved. So a reservation is like a pre order buy they send it to the store and you pay and activate it there?
 
You can't even reserve anymore, it says "find a store" on their website now.

They took down the reserve option.
 
Thedeathbear said:
I got my email and my apple store app says I have it reserved. So a reservation is like a pre order buy they send it to the store and you pay and activate it there?
Click to expand...

Basically a reserve is a preorder, but you wait in a line with sweaty oversized people who have ponytails while they sit on their flamboyantly "clever" apple chair with their MBP (iPads now?). Your apple ID is your confirmation number and such. Just make sure to have your id, social, and Credit card on hand.
 
I did not get an order number. I did get an email with the pick up date and time. Hope I will be OK. Nothing on the actual stores reservation system, though.
 
millerb7 said:
You can't even reserve anymore, it says "find a store" on their website now.

They took down the reserve option.
Click to expand...

You are right, but now the delivery option is working and fast. I spend 10 hours waiting for the delivery option. I have the reservation option all day today. For me, I rather ship to my house.
 
screenshot20100615at111.png


There you go for those wanting to still reserve... cannot happen.
 
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