I just called them and spoke to their customer service rep. He says that if you have received an email from them with shipping info, then your case has indeed shipped. He says that the USPS site will not update until the case is delivered. They started shipping on July 16th and transit times are 3-5 business days.
He also said that the case comes up only as far as the start of the screen, so I am wondering if maybe there is in fact no table top protection for the front of the phone.
I just called them and spoke to their customer service rep. He says that if you have received an email from them with shipping info, then your case has indeed shipped. He says that the USPS site will not update until the case is delivered. They started shipping on July 16th and transit times are 3-5 business days.
He also said that the case comes up only as far as the start of the screen, so I am wondering if maybe there is in fact no table top protection for the front of the phone.
Uh I wouldn't get your hopes up guys. I got the email saying mine shipped last Wednesday- July 14. The email said it'd be here in 3-5 days. No tracking info and no delivery. 8 days later...
Uh I wouldn't get your hopes up guys. I got the email saying mine shipped last Wednesday- July 14. The email said it'd be here in 3-5 days. No tracking info and no delivery. 8 days later...
i will never order form this company again.horrible service and lies after lies.
Have you tried contacting them to see what they say?
Look at it this way...Per that one customer service rep, they started shipping on the 16th. So while you might have gotten a shipping notification, it might have just been them sending electronic info to the post office. So, while it's been 8 days since then, it's only been 5 mailing days (no delivery on Sunday, not sure how much other movement there is), or 6 business days. Don't get too worried yet!
Uh I wouldn't get your hopes up guys. I got the email saying mine shipped last Wednesday- July 14. The email said it'd be here in 3-5 days. No tracking info and no delivery. 8 days later...
Ivyskin email said:IvySkin <support@ivyskin.com> Sun, Jul 18, 2010 at 11:15 AM
To: **********@gmail.com
Lee,
Your order 240** has shipped and the tracking information is below. Thank you for your business!
Shipped on 7/20/2010 using USPS First Class: 910180521390751319***
Sincerely,
IvySkin
Hello ***:
It has clearly stated on the email below if one can read carefully:
Thank you for purchasing the IvySkin Reception Case.
You will now be able to use and enjoy your new iPhone 4 without any signal or drop call issues.
Here¹s a rundown of your order processing with IvySkin for the new Reception Case
1. IvySkin makes every effort to ship your product according to the
estimated lead-time on the product page.
2. We are currently running 2-3 days behind on processing iPhone 4
accessories due to high demand for our cases.
3. The estimated shipment date on your order is based on product
availability and warehouse processing time and does not include transit time.
4. You will receive a separate email from us that contains the detail
tracking information. If you selected the standard shipping, this tracking info will be from USPS. If expedited shipping was selected, FedEx tracking will be provided.
5. We¹re in processing all orders for the Reception Case before July 23rd
and you should expect to receive the shipping notification email on or before that date.
6. To receive the $15 credit toward the purchase of our upcoming SmartCase
for iPhone 4, please be sure to have your order ID number ready and use the coupon code ³ RCC15² at the check-out to apply the discount to your new order
Got a reply from my email
Thank you for purchasing the IvySkin Reception Case .
You will now be able to use and enjoy your new iPhone 4 without any signal
or drop call issues.
Here¹s a rundown of your order processing with IvySkin for the new Reception
Case
1. IvySkin makes every effort to ship your product according to the
estimated lead-time on the product page.
2. We are currently running 2-3 days behind on processing iPhone 4
accessories due to high demand for our cases.
3. The estimated shipment date on your order is based on product
availability and warehouse processing time and does not include transit
time.
4. You will receive a separate email from us that contains the detail
tracking information. If you selected the standard shipping, this tracking
info will be from USPS. If expedited shipping was selected, FedEx tracking
will be provided.
5. We will begin processing all orders for the Reception Case starting on
Tuesday July 20th and you should expect to receive the shipping notification
email on or before that date.
6. To receive the $15 credit toward the purchase of our upcoming SmartCase
for iPhone 4, please be sure to have your order ID number ready and use the
coupon code ³ RCC15² at the check-out to apply the discount to your new
order.
Please feel free to contact us with any questions and be sure to have your
order ID ready.
Customer service:
Tel: 201-266-5555
Email: support@ivyskin.com
Web: www.ivyskin.com <http://www.ivyskin.com>
Service Hours: 10am to 5pm M-F EST
So anybody checked their mailbox yet? They might drop it to your mailbox instead of delivering to your door. I don't they require our signature for these right? I have a couple more hours to go before I go home, hopefully it will be in the mail.