Why does Apple not tell people the problems they are working on. I am patient, but it seems strange that a CEO needs to respond.. Everyone know its a problem so Apple should be upfront and tell us.. I would trust a company a lot more if I could easier find a problem list with some acknowledgement that they are looking into it.. of course other companies would attack them on those points.. but no one likes a bully.. it just seems strange that we have to keep asking Mr Jobs to answer questions.. to me it says a lot about the culture.. and it makes me wonder what happens after Mr Jobs and how much should I invest in Apple.. which is a shame cos I have being using Apple since the IIe and Mac 128k
I've always wonderd the same thing.
Open up a public bug-tracking thing or so. Read only if you want. But let people know what the status is. I'm used to this in the software field, and it works like a charm.
For example: if something doesn't work in firefox, I check out bugzilla. If it's there, I vote for my problem. And it gets fixed. This way you know what people think is important. And you get the blabla out of every newspaper story if the numbers don't count