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Just bought an iPhone app by accident
- Thread starter Shyfe
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I bought Rolando $10 by accident a long time ago. I was kind of mad because it was the first app I ever purchased. And I didn't even want or like the game.
No that is not what happened at all. I was browsing iTunes on my computer and I pressed buy by accident and there was absolutely no warning, which is absurd. The only warning I disabled was the one that warned me about downloading free updates for my applications. I never disabled the buy one. It is ridiculous that they are considered the same.
They will give you a refund. I was in the same spot a about a week ago. Do this:
Go to the iTunes Store
Click your email address on the top right
Click purchase history
Click Report a Problem.
Give your story there. You should get an email in less than 5 business days.
More than likely if this is your first mistake, they will give you back your money. Just be honest and tell them you made a mistake and you will delete the app.
Go to the iTunes Store
Click your email address on the top right
Click purchase history
Click Report a Problem.
Give your story there. You should get an email in less than 5 business days.
More than likely if this is your first mistake, they will give you back your money. Just be honest and tell them you made a mistake and you will delete the app.
Pretty much this is what happens when you buy an app, so there is no excuse for accidental buys. Also, read the ToA, it says no refunds.
Did you disable having to enter your password? I'd recommend reenabling it
. It would be nice if there was an option to disable entering your iTunes password to download free applications.
Thank you for the advice fleshman03. I have adhered exactly to your instructions as well as taking the sjobs@apple.com route. Hopefully this will do.
Wow, is that a joke?
Do you know who that email supposedly belongs to? That's like contacting Bill Gates because your PC crashed. Is there even any proof that this is a valid email address?
yes it is valid and yes, it has worked to resolve issues
most likely gets routed to executive assistants to handle on a case by case basis
To prevent that, enable the use of the shopping cart. Apps can't be bought in a shopping cart, so a pop up tells you that in which you have to click "Buy" on that message to buy it.
ugh, you people are so inconsiderate,
i accidentally bought an App last week, i thought it was an one i had already purchased, and was just redownloading it to my phone, i told this to apple, using the above method (clicking Report a Problem through iTunes store)
they nicely gave me a refund
I'm not claiming to be perfect or beyond reproach ... just that it takes a certain amount of deliberate action which the smallest amount of care would eliminate mistakes
Apple will refund a single mistake though ... but from other testimony on this site and others, it is made clear that its a 1 time deal... probably just a warning to stop people from abusing it