Just bought an iPhone app by accident

Discussion in 'iPhone' started by Shyfe, Jul 4, 2009.

  1. Shyfe macrumors member

    Joined:
    Aug 15, 2008
  2. Daremo macrumors 68000

    Daremo

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    Jul 3, 2007
    Location:
    Chicago
    #2
    Enjoy your new app! Seriously.
     
  3. eshiku macrumors member

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    Apr 2, 2009
    #3
    Try to email them about it, most time they won't do anything about it but there are times where they DO refund you
     
  4. Shyfe thread starter macrumors member

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    Aug 15, 2008
  5. eshiku macrumors member

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    Apr 2, 2009
    #5
    i remember there is a option in itune where you can contact them about App
     
  6. xhArRiSoNxD macrumors regular

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    Jul 8, 2008
    Location:
    Massachusetts
    #6
    I bought Rolando $10 by accident a long time ago. I was kind of mad because it was the first app I ever purchased. And I didn't even want or like the game.
     
  7. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #7
    You touched the price "button", then you hit "Buy Now", then you entered your iTunes password. Apple isn't supposed to give refunds for apps...
     
  8. Shyfe thread starter macrumors member

    Joined:
    Aug 15, 2008
    #8
    No that is not what happened at all. I was browsing iTunes on my computer and I pressed buy by accident and there was absolutely no warning, which is absurd. The only warning I disabled was the one that warned me about downloading free updates for my applications. I never disabled the buy one. It is ridiculous that they are considered the same.
     
  9. fleshman03 macrumors 68000

    fleshman03

    Joined:
    May 27, 2008
    Location:
    Sioux City, IA
    #9
    They will give you a refund. I was in the same spot a about a week ago. Do this:

    Go to the iTunes Store
    Click your email address on the top right
    Click purchase history
    Click Report a Problem.
    Give your story there. You should get an email in less than 5 business days.

    More than likely if this is your first mistake, they will give you back your money. Just be honest and tell them you made a mistake and you will delete the app.
     
  10. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #10
    Pretty much this is what happens when you buy an app, so there is no excuse for accidental buys. Also, read the ToA, it says no refunds.
     
  11. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #11
    Did you disable having to enter your password? I'd recommend reenabling it ;). It would be nice if there was an option to disable entering your iTunes password to download free applications.
     
  12. blancoBronco macrumors 6502a

    blancoBronco

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    Jul 4, 2009
    Location:
    South Tampa
    #12
    Ur gonna have to suck it up and be more careful next time
     
  13. dukebound85 macrumors P6

    dukebound85

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  14. Shyfe thread starter macrumors member

    Joined:
    Aug 15, 2008
    #14
    Thank you for the advice fleshman03. I have adhered exactly to your instructions as well as taking the sjobs@apple.com route. Hopefully this will do.
     
  15. Drewsky87 macrumors 6502

    Drewsky87

    Joined:
    Dec 5, 2008
    Location:
    MD
    #15
    Wow, is that a joke?

    Do you know who that email supposedly belongs to? That's like contacting Bill Gates because your PC crashed. Is there even any proof that this is a valid email address?
     
  16. dukebound85 macrumors P6

    dukebound85

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    Location:
    5045 feet above sea level
    #16
    yes it is valid and yes, it has worked to resolve issues

    most likely gets routed to executive assistants to handle on a case by case basis
     
  17. JayLenochiniMac macrumors G5

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    Nov 7, 2007
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    New Sanfrakota
  18. mrkgoo macrumors 65816

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    Aug 18, 2005
    #18
    There's even a premade subject line of "I inadvertently purchased an app".
     
  19. spillproof macrumors 68020

    spillproof

    Joined:
    Jun 4, 2009
    Location:
    USA
    #19
    To prevent that, enable the use of the shopping cart. Apps can't be bought in a shopping cart, so a pop up tells you that in which you have to click "Buy" on that message to buy it.
     
  20. renewed macrumors 68040

    renewed

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    Mar 24, 2009
    Location:
    Bemalte Blumen duften nicht.
    #20
    Where is that beast at??!?
     
  21. maceleven macrumors 6502

    #21
    yes ! You Should be receiving the iphone 3G-S in the mail in 3-5 buisness days ! :D
     
  22. synagence macrumors 6502a

    Joined:
    Jul 23, 2008
    #22
    Still, how can you 'accidentally' click on a fairly small button in the whole real-estate of the screen knowing it will cost you money
     
  23. thelordnyax macrumors regular

    Joined:
    Feb 18, 2008
    #23
    ugh, you people are so inconsiderate,

    i accidentally bought an App last week, i thought it was an one i had already purchased, and was just redownloading it to my phone, i told this to apple, using the above method (clicking Report a Problem through iTunes store)
    they nicely gave me a refund
     
  24. mrmayor92 macrumors 6502

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    Jul 12, 2008
    Location:
    PA
    #24
    i did it once not everyone's a god like you
     
  25. synagence macrumors 6502a

    Joined:
    Jul 23, 2008
    #25
    I'm not claiming to be perfect or beyond reproach ... just that it takes a certain amount of deliberate action which the smallest amount of care would eliminate mistakes

    Apple will refund a single mistake though ... but from other testimony on this site and others, it is made clear that its a 1 time deal... probably just a warning to stop people from abusing it
     

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