He can return it; no one has told him that they would not accept a return. The question is, is one stuck pixel worth 10%, with a chance that the replacement machine also has a stuck pixel? Obviously not, or no one would be upset.tonyl said:
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Just bought Imac... Stuck pixel!!!
- Thread starter rxl125
- Start date
- Sort by reaction score
It's worth it if you take the next one out of the box and examine it before taking it home. That's what I would do. Why should I take the iMac home and do their product testing for them? This isn't an error in the Intel processor. It's not a faulty bit that I'll never notice. This is an annoying, visible flaw. I'd recommend anyone to check an LCD before paying for it.
You can't open the box unless you've bought the machine, so whether you do it at the Apple store or at home is irrelevant. The computer was already tested, so you're not relieving anyone of product testing. Pixel anomalies are just luck of the draw, simple as that.shrhaider said:
Like any other electronics purchase, they won't. If you open the box and decide not to buy it, they can't sell it as a new computer, so there's no way any manager would allow this. You have to buy it before you can open the box for any reason.shrhaider said:
The Best Route in my opinion, and i have dealt with Apple on this account on several occasions, most recently being that my ibook g4 had dead pixels and white spots throughout, the best thing to do, if you are willing to keep your machine and just want a nice screen, is to call Apple Tech Support(AppleCare) and tell them that there are several(more than five) dead pixels combined with that Stuck Pixel on the screen, tell them all you want is to get it fixed and move on, if they do not agree to fix it or they have already documented that you only had one pixel, on a weekday, ask to be forwarded to Customer Relations Department, citing that you are dissatisfied with Apple(wording must be exact) and want to be helped, and then explain your situation about how you bought a machine and expect a perfect machine and how Apple told you that this would be the case when you were buying the machine. The credit card route might work, but the best route is to try to let apple remedy the situation, but you must be willing to fight Dirty, and i mean dirty, because Apple can be one of the nicest companies(their tech support) but they also have the rotten egg and the *******, working side by side as well
Good Luck
Good Luck
rxl125 said:
People like you are the reason why people with legitimate problems have to jump through hoops to get anything done. Thanks for making customer service suck!mpopkin said:
I am a perfectionist when it comes to my computer. When I spend $3000+ on a computer I expect it to be mostly flawless. I have had my hinge and bottom case assembly replaced on my powerbook because it didn't "pop" up, and I have had my LCD replaced because there were "grey spots" on the LCD, that you could only see in the dark. Both were replaced under warrenty, because I had valid points to back them up. The hinge problem caused my computer to fall a sleep while it was trying to wake up if the lcd sliped out of my fingers (prohibiting use). And, the grey spots were not dead pixles and was a flaw in the whole panel it self, and could be classified as a "white spot." Now, flaws that I havn't had replaced: When the bottom case assembly was fixed, it now bows out above the latch button, also, when the LCD was replaced it came with a stuck blue pixle in the 3rd sector (if screen had 9 parts.) Why didn't I get these fixed? Because they are understandable flaws. It's almost impossible to replace both case assembly's and get it perfect, and one stuck pixle is reasonable to about 98% of manufacturers. And, I am sorry about I am not about to start paying $500 more for a perfect LCD.
I am sorry about your stuck pixle, I have one too. But, you bought a $1500 computer, not a $6000 computer. (Not to make $1500 sound like a litte) Would you have the same feelings if it was a dell or Hp?
I am sorry about your stuck pixle, I have one too. But, you bought a $1500 computer, not a $6000 computer. (Not to make $1500 sound like a litte) Would you have the same feelings if it was a dell or Hp?
I bought my 23-inch Cinema HD Display at CompUSA the day OS X Tiger launched. Sort of a celebration on my part. Anyways, the monitor was perfect and so was the service at CompUSA. The Apple rep that was there for the party actually climbed up the ladder and got it for me herself. Can't complain one bit - and would recommend buying any of my Apple gear there - you just have to be aware of what they actually do have in stock to make sure you're getting the latest and greatest hardware release. Sometimes it takes a few weeks before you see what's up on Apple.com.FFTT said:
It seems one or two of you ( who shall remain nameless ) have all the compassion of an IRS auditor with PMS.
This customer expected above average quality when he purchased his new Apple product and he is not satisfied, plain and simple.
My Dell 2405 had ZERO issues none, NADA and it was far more affordable than the Apple 23" ACD.
Apple generally makes outstanding hi quality products, but their quality control overseas has not been up to many people's expectations lately.
Some of our members here went through more than 3 Apple 30" displays before they got a good one. This kind of crap is inexcusable.
We also have another member who went through as many as 5+ PowerBooks at the store, before they found a good one without the lines issue.
It's not the store's fault, but Apple quality control that is to blame.
I can go to Walmart and buy a cheap POS DVD player, use it for a week
and return it with no questions asked for a full refund if I'm not satisfied with my purchase.
It should be no different with anything you buy from Apple.
This customer expected above average quality when he purchased his new Apple product and he is not satisfied, plain and simple.
My Dell 2405 had ZERO issues none, NADA and it was far more affordable than the Apple 23" ACD.
Apple generally makes outstanding hi quality products, but their quality control overseas has not been up to many people's expectations lately.
Some of our members here went through more than 3 Apple 30" displays before they got a good one. This kind of crap is inexcusable.
We also have another member who went through as many as 5+ PowerBooks at the store, before they found a good one without the lines issue.
It's not the store's fault, but Apple quality control that is to blame.
I can go to Walmart and buy a cheap POS DVD player, use it for a week
and return it with no questions asked for a full refund if I'm not satisfied with my purchase.
It should be no different with anything you buy from Apple.
FFTT said:
You're right, and he has the same recourse as EVERY OTHER CUSTOMER. He is free to return his product no questions asked and pay the restocking fee as it clearly states on the receipt...LIKE EVERY OTHER CUSTOMER for a product that met specific quality guidelines but not his own.
FFTT said:
My 2004 Toyota Corolla has also had ZERO issues and it was far more affordable than my friend's lemon of a 2005 Ford F-150. Both cars use steel. It's an industry standard. That doesn't mean that someone else's Corolla isn't a lemon or that someone else's F-150 will never have problems. Both displays use the same panel technology. All LCD panels/manufacturers have the same frequency of pixel anomalies. Some are perfect, some aren't, all fall within spec. it's just the way the world works.
rxl125 said:
How many consumers know what a pixel is? Did you ask about the pixel policy? If the first thing you're going to do when you go home is open your $1500 computer and look for pixel anomalies...wouldn't that be a question you as an intelligent consumer would ask? Coming from electronics retail experience myself, if I were to tell every customer about our "pixel policy", I GUARANTEE YOU 99% of them would look at me funny, because they would have no clue what I was talking about.
Unfortunately it may be too late to avoid a restocking fee, but Apple customer relations should be involved at this point.
The store manager won't budge without their pre-authorization.
I've been fortunate that all three of my Apple computers have been flawless
and completely reliable.
The retail price you pay for their products leaves plenty of room to cover
them for these kinds of issues.
I wouldn't back down and neither should you.
The store manager won't budge without their pre-authorization.
I've been fortunate that all three of my Apple computers have been flawless
and completely reliable.
The retail price you pay for their products leaves plenty of room to cover
them for these kinds of issues.
I wouldn't back down and neither should you.
FFTT said:
I do agree with you about the compassion, but I also think you know better than this.... The fact that your 2405 has no issues and the OP's iMac has a stuck pixel are *not* necessarily conducive to extrapolation to accurate representations of Dell and Apple's respective quality levels. People get bad 2405s and lots of people get problem free iMacs (I have one).
I would hardly feel "free to return my product no questions asked" if I had to pay a 15% restocking fee.Scipio said:
I might as well just write monthly checks to Apple just for fun.
Scipio said:
I have a red dot on my computer. I looks like someone is pointing a laser at it... 99% of the people would realize it! It obvious!!! I have a 52 inch tv without one dead pixel, I've done the test. The excuses here are poor.
rxl125 said:
If it really is one stuck pixel...you're dead wrong, they wouldn't. Do you have any clue how big a pixel is? Sounds like you have a clump of pixels if it's that big of an area. I have 2 stuck (one red, one blue) pixels on the 23" I'm on right now. Never noticed them until 8 months after I got it. I saw them, went "huh, look at that" and went on about my life. You give the average consumer way too much credit. Granny Smith isn't going to notice squat. Neither are Joe or Jane Teacher, or Jack and Jill Student...NOBODY CARES ENOUGH TO LOOK, or they don't know to look, and even if they did, they wouldn't have a clue as what to look for. Return your iMac and get a Dell already and quit complaining.
EricNau said:I would hardly feel "free to return my product no questions asked" if I had to pay a 15% restocking fee.
I might as well just write monthly checks to Apple just for fun.
It's a 10% restocking fee, and in many cases, I see it as the over anal elitist customer fee. I used to get customers all the time who would lay down $2000 on a Power Mac and ask if they could get something for free. I would tell them we don't do that. They would say "I just spent $2000" and I would tell them "Sir/Mam, you got a VERY nice computer for your $2000. Have a good day" All this "The customer is always right" BS has got to stop. Because usually, the customer doesn't know jack, yet they think they are entitled to the world because they spend X amount of dollars. I give the same quality customer service to someone who buys a $10 cable as I do to someone who buys a $5000 system. And no, my abrasiveness here on the thread is not an example of that customer service, it's a venting against all the customers I've dealt with (usually those who know everything there is to know about the product anyway) "testing" me to make sure I know what I'm talking about and those who return perfectly good computers because of a funky pixel.
With an attitude like that I'm sure you get all kinds of customer referrals.
If you are an Apple Store employee, you could be fired on the spot for posting to these forums, especially with that kind of attitude.
If you are an Apple Store employee, you could be fired on the spot for posting to these forums, especially with that kind of attitude.
Ok, before you complain any more, let's look at your options:
1: Keep your perfectly functioning iMac
2: Call Apple Customer Relations at 800) 767-2775 and tell them your story. They may help you, they may not...but the Manager at the Apple Store can't do much more at this point.
3: Return your perfectly functioning iMac, pay the restocking fee and try again.
4: Read #3, but buy something else.
FFTT, I never said I was an Apple Store employee...there are other places that sell Macs...
1: Keep your perfectly functioning iMac
2: Call Apple Customer Relations at 800) 767-2775 and tell them your story. They may help you, they may not...but the Manager at the Apple Store can't do much more at this point.
3: Return your perfectly functioning iMac, pay the restocking fee and try again.
4: Read #3, but buy something else.
FFTT, I never said I was an Apple Store employee...there are other places that sell Macs...
I think our poster will be well served by printing a copy of this thread and fowarding a copy to Apple Customer Relations.
There are thousands of new potential customers reading these forums daily
and your attitude reflects very poorly on Apple and what ever store you work for as a "sales professional".
I think it's time to lock this thread.
There are thousands of new potential customers reading these forums daily
and your attitude reflects very poorly on Apple and what ever store you work for as a "sales professional".
I think it's time to lock this thread.