Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

just got my new g5 with a DEAD PIXEL-HELP

Another thought came to mind... If you are that desperate, you, as a consumer have a cooling off period after the purchase of a product. You should be able to return it by claiming it did not meet your expectations and get a full refund. Here in Australia it is 14 days (I think) set by the office of fair trading. It may be different where you are. Look into it....

When you get your money, go to another Applestore or order online and get another one... ;)

aussie_geek
 
I really don't understand this demand what is yours attitude, you got what you paid for a working iMac G5. Apple like every other company out there have dead pixel policies, Apples is 6 to 8 and then they'll replace it I'm sorry but it's life in the corporate world deal with it and move on. :rolleyes:
 
It's simple, really.... Take it to the Apple Store and politely announce,...

"Hi, I just got this BRAND NEW iMAC the yesterday: Is this where I bring it if it's defective and needs to be replaced?"

Say it nice and polite but LOOOUUUUUDDD EEEENOOOOUUUUGGGHHH.

Do NOT be shy. If 1-800-MY-FAT-REAR-END won't help you, I'd resort to this. The keys are Talk Nice, Talk Loud, and Talk About Your DEFECTIVE, NEW iMAC in a busy store...

I'd do it...
 
When I ordered my 17" PB a few weeks ago on Oct 19th, I received it a week later. As I booted it up, I noticed a dead pixel. FACK! I tried to live with it but couldn't. I then tried to find something else wrong with the PB. After playing with it for a couple of days, I realized the screen was not aligned properly. I've had this problem before with a 12" PB and I got it replaced without any questions asked. So I called Apple and explained to them the screen was misaligned. They asked me to take it to an Apple store and have a genius look at it. I complied. After doing so, the genuis created a case and verified the screen was not aligned properly. I called Apple back and they looked up the case. After reading the notes, they decided I would have to pay a restocking fee. I fought with them for an hour until they said they would make an exception. lol, whatever, just give me what I paid for. They did. The only thing I had to pay for was to ship the old PB back. No biggie. My work covered that for me. ;)

My new PB is purrrrfect. No dead pixels and good screen alignment. Love it!@$%
 
BTW, do not listen to any of these people in this thread stating you need to move on and forget about it. I say BS.

If you aren't happy with the product, you be sure to let Apple know. In fact, MAKE them know you are not happy. Something will be done about it. It's all about customer satisfaction. Be polite yet firm. It works 99% of the time. Trust me.
 
say it with me:

apple sucks!

Spend two hours on google searching "LCD problems apple". You will see some people got their third LCD replacement in 6 months, still sucks.

If the 200 dollars are the only thing you have to pay to return? Do it! I have a chance to be able to sacrifice 400 for a return, I will do it now!
 
xinxin said:
apple sucks!

Spend two hours on google searching "LCD problems apple". You will see some people got their third LCD replacement in 6 months, still sucks.

If the 200 dollars are the only thing you have to pay to return? Do it! I have a chance to be able to sacrifice 400 for a return, I will do it now!
Click to expand...

It took me three tries to get a working 30-inch display.

You know, one that didn't billow smoke...

I just don't get why people think it's OK to have dead pixels. You wouldn't put up with it if you bough a TV that had dead spots, why a computer?

And I just read my entire ACD warranty and there is no written guidelines on dead pixels, so I'd call them, tell them this "6-8 pixel rule" is not outlined in the warranty (I'd bet it is not in the iMac warranty, either) and get another one.

But hey, that's just what I'd do. Your mileage may vary.
 
Defective products are defective products, i'd be pissed as heck to stare at a dead pixel all day. The Apple Fan Club are telling you to except this? Sorry, Customer is king.:) .....................2 NEC LCD Monitors, total dead pixels after 1 year...... 0.
 
Re

iGary said:
It took me three tries to get a working 30-inch display.

You know, one that didn't billow smoke...

I just don't get why people think it's OK to have dead pixels. You wouldn't put up with it if you bough a TV that had dead spots, why a computer?

And I just read my entire ACD warranty and there is no written guidelines on dead pixels, so I'd call them, tell them this "6-8 pixel rule" is not outlined in the warranty (I'd bet it is not in the iMac warranty, either) and get another one.

But hey, that's just what I'd do. Your mileage may vary.
Click to expand...

This is what I was dealing with dead pixels. The dealer I buy from got a policy that we can return the product within 7 days. So the first 7 days, I use all LCD test programs I can find, testing testing testing....untill my eyes nearly dropped out. I am sure that i don't have dead pixel now. But I did get replaced with other issue within 7 days. The keyboard I got first was not flat. I replace it. I am pretty sure my first one now is at some one else's hand and maybe he is on this forum too and saying "I love my apple, it's not problem..."

Now I got "uneven illumination" on it, after 4 months been used. I think I would not call warranty as you never know what kind of sucks on replaced LCD.
 
iGary said:
It took me three tries to get a working 30-inch display.

You know, one that didn't billow smoke...

I just don't get why people think it's OK to have dead pixels. You wouldn't put up with it if you bough a TV that had dead spots, why a computer?

And I just read my entire ACD warranty and there is no written guidelines on dead pixels, so I'd call them, tell them this "6-8 pixel rule" is not outlined in the warranty (I'd bet it is not in the iMac warranty, either) and get another one.

But hey, that's just what I'd do. Your mileage may vary.
Click to expand...

fair play to you. i'm the same. i had a dead pixel on my PSP, took it back, got a replacement. why the hell do people accept shelling out £200 for a product, for it to be imperfect OUT OF THE BOX. i could give a crap about the industry standard, if it's not perfect i'll send/take it back until i get a new one. i work too many hours a day to waste that cash on crap.

seriously, if the OP were me, i'd lose sleep about it.
 
Yup - the funny thing is when I picked up my first display, I told the store manager I would like to plug it in and look at it before I leave the store.

He cooperated, but was very huffy about it.

"OK, but here's how this will work - You pay for it first, I plug it in, and we will swap it one time if you find anything not to your liking."

So yeah, you PAY FOR IT and you get a 50/50 chance at getting a functioning $3,000 display.

Wow, thanks!!!!

So withint a week I bring him back two smoldering displays until I got one that wasn't effed.
 
well, if that would've been me, it would've gone like this...

"oh, i get to pay for it first? my nearest apple store is only 40 miles away, and i'm just about to drop nearly £2k on you guys, so i think i'll take it to them...or get a Dell :p)
 
Sic said:
well, if that would've been me, it would've gone like this...

"oh, i get to pay for it first? my nearest apple store is only 40 miles away, and i'm just about to drop nearly £2k on you guys, so i think i'll take it to them...or get a Dell :p)
Click to expand...

They lost on the whole deal in the end. I smoked two monitors before I got a good one .This one works a charm and is just about spot on as anything I've calibrated and used for soft proofing.

End of the day, (and yes, I'll shut up now). I don't know why peoplethink it's acceptable to have a portion of their monitor not functioning...

To the original poster - bitch till you get what you want.
 
FWIW, if you Google "ISO 13406-2", you can see where the International Standards Organization has defined a standard measurement of pixel defects.

Dell and other others (assumably including Apple) have agreements with their flat-panel monitor suppliers that require all flat-panel monitors to meet or exceed ISO 13406-2 Class 2 requirements.

(Interestingly enough, if you look at the tech specs for Apple's Cinema displays, they list "ISO 13406" under Agency Approval, .. whatever that means).

So it sounds like if a new Apple (Dell, whatever...) product has a flat-panel that exceeds the ISO requirements, then Apple will return it and somehow get reimbursed from the flat-panel manufacturer.

If the flat-panel DOESN'T meet the ISO requirements, then Apple pays for the return.

Since no company on our planet today has been able to cost-effectively produce flat-panels with a guaranteed zero pixel defect rate, it'd be financial suicide for Apple (Dell, whatever...) to have a zero pixel defect return policy.

So as much as I understand that nobody *wants* a monitor with a pixel defect, I also understand why Apple (Dell, whatever...) makes it somewhat difficult to return a flat-panel that doesn't meet the ISO requirements.
 
iGary said:
I don't know why people think it's acceptable to have a portion of their monitor not functioning...
Click to expand...
FWIW (and just playing devil's advocate), the flip-side to your comment is that if every flat-panel manufacturer accepted returns for any screen that wasn't 100% perfect, neither you or I could afford a flat-panel monitor. :eek:
 
iGary said:
And I just read my entire ACD warranty and there is no written guidelines on dead pixels, so I'd call them, tell them this "6-8 pixel rule" is not outlined in the warranty (I'd bet it is not in the iMac warranty, either) and get another one.
Click to expand...
That's my point exactly. The user should have to agree that something might not work when they buy a device, else, EVERYTHING should work - PERFECTLY. Period. No exceptions, and I don't want to hear Apple telling me that display prices would have to go up if they did a full quality check on all the displays. Not my problem. I'm spending the money, and I want a working - fully working - product.

Hey, here's a question: Has anyone ever walked into an Apple store and seen a display with a dead pixel? Would it be there very long? Of course not, because, even though it prepares the buyer to the real truth about the pixel policy, it doesn't sell displays. And, if you have seen one in the store, did you bring it to the attention of the manager? Next time you see one, tell the manager, and go back a few days later. See if it's still there or not. My money's on NOT.
 
dmetzcher said:
That's like saying that hard drives fail and it's not the manufacturer's fault. It doesn't matter whether or not they fail. It's not the customer's fault, especially right out of the box. I had a dead pixel on an iBook after almost a week. I brought it back to the store where I bought it and the manager replaced it for me right thhttps://forums.macrumors.com/images/editor/smilie.gifen and there, without any argument.
Click to expand...

No, its not like that at all. Its rather like saying that a couple sectors of the hard drive failed, and thats not the manufacturers fault. Just format those sectors out and enjoy the imperceptibly flawed equipment. Honestly, this is part of buying LCD. I'm glad you got what you wanted in your case, but I also hope they sold that iBook to somebody else who didnt complain about a single pixel being off out of millions. Do you have any idea what a waste it would be if every panel that had one stuck pixel was thrown out? My god what an abominable thought. These displays have 99.9999% functioning pixels (or higher) and you're wanting to put them in landfill.
 
dmetzcher said:
No exceptions, and I don't want to hear Apple telling me that display prices would have to go up if they did a full quality check on all the displays. Not my problem. I'm spending the money, and I want a working - fully working - product.
Click to expand...
If you don't think that demanding Apple to reject any monitor from their supplier if it has even ONE pixel defect isn't going to become your problem (by causing a price increase because I can GUARANTEE you that the supplier isn't going to give Apple the same price as they're getitng now), then how do you figure?

The issue isn't that Apple is trying to to be cheap and pass bad LCDs to the market -- the issue is that NO MANUFACTURER can cost-effectively manufacture LCDs that are guaranteed to have zero problem pixels.
 
Corporate America banks on the reality that an extremely high percentage of customers will not fight back when told "Sorry, but that's our policy." They also realize that at a certain point using resources to put off an unsatisfied and determined customer doesn't make any sense.

If Apple wanted to be fair, they could put in bold letters on their boxes: "LCD screen may contain dead pixels. Unless there are x number, the screen is not considered defective." But they are not fair. They are looking to sell as many units as possible and know that such a disclosure might impact sales. Because of this, I think you have the right to demand satisfaction.

-K
 
gravyboat said:
Corporate America banks on the reality that an extremely high percentage of customers will not fight back when told "Sorry, but that's our policy." They also realize that at a certain point using resources to put off an unsatisfied and determined customer doesn't make any sense.
Click to expand...
Exactly. I can't think of any other way for a business to do it. :confused:
 
When I got my 15" PB there was one dead pixel. I freaked out about it for awhile. Now I don't even notice the thing is there unless I look for it. It's just one of those things that you forget about with time.

So what my monitor is only 99.9999% perfect instead of 100%? I accept my fate and realize without people like me this computer would have cost 10 grand.

I guess I can only sympathize with people who use their lcds for high end work where a dead/stuck pixel could be a major problem or annoyance.

If having a dead pixel is SO detrimental and bothersome I will gladly take your 'defective' lcds off your hands. :rolleyes:
 
While Im not surprised apple is that picky for LCD screens, at the retail store where i work (best buy for all that matters), we accept returns/trade in for the first 14 days, even for one burnt pixel (applies to all brands,even apple)

Hopefully if you complain enough, youll get what you want.
 
dmetzcher said:
They cited their policy, and must have been able to tell from the tone of my voice that it wasn't going to work, so they made it like they were doing me a favor by replacing it.
Click to expand...

Arrogance. You were fortunate and they were generous. Apple's reputation for customer service on dead pixels is well known. If you didn't know it when you bought, there's no one to blame.
 
mattster16 said:
So what my monitor is only 99.9999% perfect instead of 100%? I accept my fate and realize without people like me this computer would have cost 10 grand.
Click to expand...

I am GLAD there are people like you. That way, if I get a defective LCD with a bad pixel, I can return it for another one. Thank you. ;)
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back