Just Received a CSS Email From AT&T!

Discussion in 'iPhone' started by md63, Jun 18, 2010.

  1. md63 macrumors 6502

    Joined:
    Jun 11, 2007
    #1
    Just an FYI for everyone who has ordered the new iPhone. I just received a Customer Service Summary email from AT&T outlining the upgrade to my existing iPhone Plan. I ordered from Apple for home delivery so it appears the order information has been transferred from Apple to AT&T. Everything looked accurate except for the discount from my FAN not being reflected in the rates, however, the FAN number was shown in the order summary so I'm assuming it will be applied. Things are looking up. :D
     
  2. dieburnbot macrumors 6502a

    dieburnbot

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    Aug 18, 2008
    Location:
    CA
  3. pugnut macrumors 6502a

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    Jul 1, 2007
  4. zizo79 macrumors 6502a

    zizo79

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    Location:
    QQ Part
  5. vizkiz macrumors 6502a

    vizkiz

    Joined:
    Jul 22, 2008
    Location:
    Long Island, NY
    #5
    Nothing yet, I'll check again after around 3 or 4, gotta head to work.
     
  6. Spongey817 macrumors regular

    Joined:
    Jan 4, 2008
    #6
    I ordered from Apple, also got this email from AT&T
     
  7. oldschooldude macrumors regular

    Joined:
    May 31, 2008
    Location:
    In the Land of OZ
    #8
    Just curious because I completed the pre-order process on Tue. thru Apple and am wondering how long it was between when you completed the pre-order process and receiving the CCS email?
     
  8. JustinP81 macrumors 6502

    Joined:
    Jun 13, 2007
    Location:
    Celebration, FL
    #9
    I got my order in through Apple at 4:43 pm EST Tuesday and received this e-mail at 9:22 am.
     
  9. iadam09 macrumors regular

    Joined:
    Jun 10, 2010
    #10
    I got mine at 4:39am and I ordered on the 15th at 4-5am EDT.
     
  10. Dsr1205 macrumors 6502

    Joined:
    Jan 16, 2008
    #11
    ordered 2 from apple

    Ordered 2 form apple, got 2 css's today woot
     
  11. md63 thread starter macrumors 6502

    Joined:
    Jun 11, 2007
    #12
    I ordered mine from Apple at 7pm for June 24th delivery and received the email at 8am this morning.
     
  12. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #13
    Did the same as you at the same time, no email yet though.
     
  13. tayshon macrumors 6502a

    tayshon

    Joined:
    Apr 22, 2009
    Location:
    Philly, PA
    #14
    Got mine today, ordered from Apple late Tuesday night
     
  14. ScubaCinci macrumors 65816

    ScubaCinci

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati OH
    #15
    I've seen no email thus far...ordered 6/15 @ 6:30PM EST from Apple
     
  15. BeyondtheTech macrumors 68020

    BeyondtheTech

    Joined:
    Jun 20, 2007
  16. drool6 macrumors newbie

    Joined:
    Jul 28, 2008
    #17
    Ordered one through Apple on the 15th (5pm ET) for delivery by June 24 and received the CSS at 6:09am ET. I ordered another one for my wife (we are on a family plan) on 6/17 (for shipping on July 14th) and did not get the CSS from AT&T. Once you get the CSS, check your upgrade eligibility on AT&T. It should have reset for the line you received the e-mail for. Before the CSS, I was still eligibile for an upgrade after buying the phone through apple, but now it gives me a new date of upgrade eligibility of 6/18/2011.
     
  17. koilvr macrumors 6502

    koilvr

    Joined:
    Jun 15, 2010
    Location:
    Knoxville, TN
    #18
    I ordered mine through AT&T.com 6-15 at 6:45 AM did not get the CSS email but I did reserve one at apple.com for store pick up on 6-15 at 6:36am and got the email. The reason I know is cause apple and AT&T have seperate email addresses for me.
     
  18. bmms8 macrumors 68020

    Joined:
    Dec 19, 2007
    #19
    i did not get an email yet, but two of the three lines i did upgrade to iphone now show a feb 2012 upgrade option.. which i am assuming its been processed. now waiting for the 3rd line :)
     
  19. LordOBoogie macrumors 6502a

    LordOBoogie

    Joined:
    Jun 18, 2009
    #20
    I pre-ordered at Apple.com at 8:45 a.m. on Tuesday (after trying for 5.5 hours), and I got the CSS e-mail this morning at 8:19. My new upgrade is now November 2011.
     
  20. quagmire macrumors 603

    quagmire

    Joined:
    Apr 19, 2004
    #21
    I got my email as well with a new upgrade date of 11/18/2011.
     
  21. swissbrit macrumors member

    Joined:
    Aug 29, 2009
    Location:
    D.C SUBURBS
    #22
    I got mine on June 15th and I ordered it on June 15th at 3:30 pm but I don't exactly get what the email is .

    Anyone care to explain ?
     
  22. ducktales macrumors regular

    Joined:
    Jul 9, 2009
    #23
    ordered 1 at 4:20AM on Tuesday from ATT premier site and didn't get this email..
     
  23. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #24
    I pre-ordered from AT&T at about 5:20am on the 15th ...

    had received no confirmations until ...

    2:51am today I got the CSS email from AT&T.


    Had not checked or called for confirmation --- figured it would sort itself out.

    I'll assume this means I have a phone en route, but who knows? :p


    I think it signals we've entered into a new agreement (2 yr. contract) with AT&T?
     
  24. swissbrit macrumors member

    Joined:
    Aug 29, 2009
    Location:
    D.C SUBURBS
    #25
    So a CSS email is the equivalent of a conformation email ?
     

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