Back in 2012, Tim Cook did personally address Apple Maps’ shortcomings in iOS 6, penning an apology letter to customers. At the time, Apple’s attempt to replace Google Maps with its own mapping solution was nothing short of a disaster—users were led to non-existent locations, key landmarks were misplaced, and the entire experience was riddled with inaccuracies. Cook’s direct response was a rare moment of accountability in Silicon Valley, even recommending competitors’ services while Apple worked to fix the mess.
Now, in 2025, Apple faces another crisis—one far bigger and more consequential than a faulty navigation app. This time, the failure is AI, and Cook’s silence is deafening.
Apple’s AI Strategy: A Train Wreck in Slow Motion
While competitors like OpenAI, Google, and Microsoft have rapidly evolved their AI ecosystems, Apple remains conspicuously behind. Siri, once a pioneering voice assistant, has become a punchline compared to the sophistication of ChatGPT and Gemini. Where is Apple’s answer to generative AI? Where is the innovation that users expect from the world’s most valuable tech company?
The reality is that Apple’s AI efforts have been an afterthought, hamstrung by its obsession with privacy-first processing and its reluctance to embrace cloud-based AI at the scale required to compete. While Google and Microsoft seamlessly integrate AI into their productivity tools, Apple struggles to make Siri understand basic multi-step queries.
The Reality: AI Is Defining the Future, and Apple Is Missing It
AI isn’t just another feature—it’s the new computing paradigm. Microsoft is embedding AI into Windows and Office, Google is transforming search with AI, and even startups are outpacing Apple in AI-driven hardware. If Apple doesn’t catch up, it risks becoming irrelevant in a landscape where users expect AI-enhanced experiences across every device.
Which brings us back to accountability. If Cook was willing to take responsibility for Apple Maps in 2012, why isn’t he doing the same now? The AI crisis is far more damaging than a botched maps rollout—it threatens Apple’s entire future.
It’s Time for Cook to Take Responsibility—And Step Aside
Tim Cook has been an extraordinary leader in many ways. Under his tenure, Apple’s revenue has skyrocketed, and its supply chain mastery is unmatched. But Apple is no longer a scrappy innovator—it’s a slow-moving giant missing the AI revolution.
Apple doesn’t need an operations expert at the helm right now. It needs a visionary leader who understands AI and isn’t afraid to take bold risks. Cook’s strengths have propelled Apple for over a decade, but his weaknesses are now holding it back.
If he truly cares about Apple’s future, he should acknowledge this failure, take responsibility, and pass the torch.
In 2012, Cook apologized.
In 2025, he should act.
It’s time for a new era at Apple.