Late 2016 MBP (TB) Freeze/GPU Crash

Discussion in 'MacBook Pro' started by ktBegemot, Dec 1, 2016.

  1. ktBegemot, Dec 1, 2016
    Last edited: Dec 1, 2016

    ktBegemot macrumors newbie

    May 23, 2014

    Have anyone had a GPU crash on the new MacBook Pro 2016 ?
    It happened to me 4 times now : Screen freezes only cursor is moving.
    I have 15" maxed out BTO (AMD 460)

    Log file has the following entry
    Dec 1 20:47:51 XXXXX-MacBook-Pro DumpGPURestart[15326]: Saved gpuRestart report for kernel to /Library/Logs/DiagnosticReports/Kernel_2016-12-01-204751_XXXXX-MacBook-Pro.gpuRestart
  2. max0981 macrumors newbie


    Nov 24, 2016

    The same issue happens to me as well same error.
  3. ktBegemot thread starter macrumors newbie

    May 23, 2014
    I believe it happens on GPU switch discrete<->integrated.
    Also it happens mostly when I use Safari.
    --- Post Merged, Dec 1, 2016 ---
    What GPU do you have ?
  4. Scott G. macrumors regular

    Nov 23, 2016
    Amsterdam, NY
    I had it happen on the one I had with the 455. I could use the menus up top and open apps from the dock, but I couldn't close, minimize, or maximize them. I couldn't click on anything in the program's either. I had to do a restart. It only happened once and it was the first time I turned it on.
  5. gatme macrumors newbie

    Dec 2, 2016
    hey guys,

    I posted in another thread, but I guess it was more for here. Here is what's happening to me:

    I have a similar problem. Haven't experienced full color flashes but the system hangs (nothing works, I can only move the mouse) and it seems to be at the exact moment when the switch between the two GPUs occur. It's happened at least 10 times in the last 3 days. Once I were able to replicate this by Disabling the option "Automatic graphics switching" and once by using gfxCardStatus. I'm trying to replicate it again but no luck for the last couple of hours. I am also experiencing the graphics glitch on login and another one when using Time Machine. I took a photo of the Time Machine glitch and a screenshot as well. The glitch on the screenshot is not visible so isn't that an indication that the problem is not in the OS? Maybe firmware based or a hardware one. As to the log, I see a lot of .gpuRestart events related to the Intel GPU.

    Is any of you seeing the lines I have on Time Machine?


    Photo.jpg Screenshot.jpg
  6. Corrode macrumors 6502a


    Dec 26, 2008
    Calgary, AB
    Happened twice to me today. Hoping it's software related.
  7. Perwoll macrumors newbie

    Dec 19, 2016
    Several times a day. Sierra newly installed - no success. Everything deactivated - no success. Ssd several times with disk utility repaired - no success.
    Mostly when waking up (the macbook is also quite hot)
    I suspect that it is related to the ubs-c / tunderblot-2 (original apple) ... just a suspect.
    3200 € for such a scrap :mad:

    Greetings from Cologne

  8. t3rminus macrumors newbie


    Jul 20, 2016
    I've experienced all of these issues. There are TONS of gpuRestart crashes. I've had full-color flickering screens. Weird lines in Time Machine. I have the AMD 450 GPU.

    I can almost guarantee it happening when I plug in in my 2 external monitors via USB-C to DisplayPort cable.

    I think it's software related, because this is my second machine. I returned the first for this exact problem, and it's still happening.

    I sincerely hope they fix it soon.
  9. ktBegemot thread starter macrumors newbie

    May 23, 2014
    I do have the same lines

  10. guiguan macrumors newbie


    Jan 24, 2017
    This happened to me a lot recently. It seemed that this issue happened every time when I switched between home and office external monitors, for which I had to do a hard reset :(
  11. t3rminus macrumors newbie


    Jul 20, 2016
    Good-ish news! Mac OS 10.12.3 was released today, and it seems to fix the problem.

    Installing it, however, caused a boot-loop (apple logo, progress bar, kernel panic, reboot, apple logo, progress bar... ) until I unplugged my monitors completely, and let the update install without any peripherals attached.

    I also say "seems" since I've had some times where the problem doesn't occur in the past, but then it came back after a day or so. Also, after unplugging my monitors, I had the machine fail to wake from sleep when I got home... So, at least possibly a step in the right direction.

    Will update here in a few days to see how things are then.
  12. aurelfr macrumors newbie

    Feb 13, 2017
    Dear! Finally I found people that have (almost) the same problem than me!

    I received my 1st MacBook Pro 2016 with Radeon 460, and I was experiencing freezes 10 or 20 times per day, during 5s to 40s... I finally figured out that was happening when the system decides to switch the Graphics Card (thanks to gfxCardStatus).

    So, I've called Apple in December to ask for a diagnostic. they were unable to give me any appointment in Paris, so they pushed me to a Premium Partner (that sucks btw, I will NEVER accept that again). They opened my Mac and disassembled the Graphics card from the mother board.... etc, etc... After 4-5 weeks of patience I've asked Apple to replace my Mac with a new one (more than 4000EUR+AppleCare that deserves one no?). And they did. I've received it today (7 weeks later!!!).

    So, of course I've tried to reproduce the issue. And.... it's still happening. :-(

    My test case: I launch a game, in instance Civilization VI based on Steam, as soon as it launches, I see the Graphics card switch and the laptop freezes 30-40s. Nothing responds, no mouse, no keyboard, no touchbar, a dead body.

    I run Mac OS X 10.12.3 (Build 16D32), so this doesn't seem to solve anything to me. And I do see any file *.gpuRestart...
  13. mdesjardins macrumors newbie

    Dec 22, 2009
    Also having this problem. I happen to have the Nvidia driver installed (needed it for City: Skylines at one point long ago because the default driver left screen artifacts and other wonkiness). I'm going to try with the default macOS driver to see if that helps. :-/
  14. pst23 macrumors 6502a

    Nov 29, 2015
    This is making me so nervous about upgrading my laptop.
  15. Sanpete macrumors 68020

    Nov 17, 2016
    Ha, not typical issues, fortunately. But new machines do have more issues than older ones until the bugs get worked out.

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14 December 1, 2016