Your anecdotal story doesn’t change the results of class action suits against corporate America. They are ineffective and wasteful.Not true.
I had a home that was completely re-plumbed because of faulty polybutylene piping and installation. The faulty pipe, every last bit of it, was ripped out, replaced with copper, drywall repaired and painted. In addition, I was reimbursed for repairs and damages suffered from two previous leaks. Several thousand dollars worth of work even in mid '90's dollars. All done at the expense of the pipe manufactures because of a massive class action lawsuit. I didn't have to pay one cent to have the house put in proper order.
That being said, I agree not much ever comes of these types lawsuits. But ripping a house apart to replace the all the plumbing and having a sticky keyboard are few orders of magnitude apart.
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That’s taking care of customers who may have issues. They still sell the butterfly keyboard and did for 4 years despite all the crying here.Well having 4 years of laptop keyboards under a repair program speaks for itself. Defective design that Apple is now trying to save face on.
Defective designs have to be addressed comprehensively and far more quickly.