Lawsuit Against Apple's Faulty Butterfly Keyboards Moves Forward

[MacRumors]

A federal judge this week rejected Apple's request to dismiss a class action lawsuit over its faulty butterfly keyboards, reports Reuters, which means the lawsuit will proceed.

The complainants believe that Apple knew of and concealed the fact that its 2015 and later MacBook models had keyboards prone to failure and that its repair program does not serve as an effective fix because replacement butterfly keyboards can also fail.

San Jose District Judge Edward Davila said that Apple must face the claims that the repair program is inadequate or compensate customers for their out-of-pocket expenses for repairs.

The lawsuit covers customers who purchased 2015 MacBook models or later and 2016 MacBook Pro models or later, which includes all machines that are equipped with Apple's butterfly keyboard. Apple has faced public scrutiny and many, many complaints over the butterfly keyboard's penchant to fail when exposed to dust and other small particulates.

Apple launched a repair program that covers all of its MacBook, MacBook Pro, and MacBook Air models that have a butterfly keyboard, but at the current time, all keyboard replacements are also butterfly keyboards.

Apple has attempted to revise the butterfly keyboard several times to make it more durable, but ultimately, it's still prone to failure.

With the recently released 16-inch MacBook Pro Apple eliminated the butterfly mechanism and reverted to a more reliable scissor mechanism, but the new 16-inch MacBook Pro keyboard is limited to that machine and older models are still getting repairs with butterfly keyboards.

The lawsuit is seeking damages for violations of consumer protection laws in several dates. Benjamin Johns, lawyer for the plaintiffs, told Reuters that he's pleased with the decision and looks forward to pursuing the case.

Article Link: Lawsuit Against Apple's Faulty Butterfly Keyboards Moves Forward

 

[Baymowe335]

Waste of everyone's time. Nothing meaningful comes out of class action suits.

The keyboard was redesigned. Let's move on.

 

[MauiPa]

"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.

And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.

 

[mannyvel]

The story of this keyboard would make a great product design seminar. This is just as bad as the Samsung foldable screen.

 

[iFan]

"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.

And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.

"Many" lawsuits in the US are frivolous - and class actions usually do not benefit the consumer....However, in this case, Apple has been selling a known defective keyboard. The internal numbers are much, much higher than 2%. The best we can hope for as consumers is for Apple to never repeat this mistake - and to receive some financial punishment.

 

[riclf]

I hope something will come of it! The dumbed down tech design of the forever-Apple butterfly keyboard is a travesty, costing many buyers a lot of money. Personally, when Applke releases a 13 or 15 in Macbook Pro I will sell my late 2018 15" Pro at a loss to buy one with the updated scissor keyboard. I'd like Apple to be onboard with fessing up with the difference! They have forced this keyboard on us it we wanted to be an Apple dev for too long!

 

[4sallypat]

It will settle out of court and the lawyers will get the huge chunk of money while the consumer gets diddly...

 

[fmcshan]

Am I the minority who doesn’t mind the butterfly keyboard? I haven’t had any problems with it. I do, however, like Apple’s magic keyboard more because of its key travel and satisfying click... I’m looking forward to when Apple introduces the scissor keyboard on the smaller MacBook Pro.

 

[koruki]

"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.

And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.

Although I think the lawsuit is always a money grab in these situations, especially when the company is actively trying to fix them for customers, it is not exaggerated at all. The keyboards have been failing a lot especially in office environments where users are using them all day long. I personally know that over half of them have been sent back and one after another every week in one of the offices I work at. To the point that even senior management has been asking why we aren't getting new laptops instead of repairing them due to all the staff down time, they didn't know these are BRAND NEW machines and only a few months old.

 

[MauiPa]

The story of this keyboard would make a great product design seminar. This is just as bad as the Samsung foldable screen.

Except that almost everyone who has one loves them and has had no problems with them. I think it would make a better story on social influencing, that actually defective design.

I'd love just one of these "OMG there are so bad" types to come up with any statistics whatsoever. Wouldn't the after market warranty providers have a number? Certainly if they are repairing them, they must no how many

 

[robjulo]

Right on cue. You base that comment off of what exactly?

And nothing will come of this.

 

[CHA05 R31GN5]

"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.

And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.

Yeah, Apple's butterfly keyboard was a failure. Otherwise, they'd have never finally abandoned the design and went back to scissor switches. On top of this, them abandoning the design, they'll also leave those owners to deal with the problems after the warranties and extended warranties expire. The purpose of this lawsuit isn't just about it being a lawsuit to sue Apple for the sake of it like you'll read some morons spouting off about. It's to ensure that Apple must continue providing support, but better than this, has to provide extended warranties on these keyboards. Not much different than the NVIDIA GPU solder problem that occurred a few years ago. Most likely they'll lose this one since there has already been a precedence of a previous ruling for the failing hardware which required them to cover losses to the consumer.
Apple fanboys and cultists can piss off about this. It's legitimate.

 

[MauiPa]

Although I think the lawsuit is always a money grab in these situations, especially when the company is actively trying to fix them for customers, it is not exaggerated at all. The keyboards have been failing a lot especially in office environments where users are using them all day long. I personally know that over half of them have been sent back and one after another every week in one of the offices I work at. To the point that even senior management has been asking why we aren't getting new laptops instead of repairing them due to all the staff down time, they didn't know these are BRAND NEW machines and only a few months old.

please define "a lot". In your answer you are continuing the problem. there are not a lot in any measurable way, there are a few, some. Certainly there is a defect rate, but it has never been proven to be very large at all. simply saying "many, many", or "a lot" doesn't get you there

 

[whiteonline]

Am I the minority who doesn’t mind the butterfly keyboard? I haven’t had any problems with it. I do, however, like Apple’s magic keyboard more and look forward to when Apple introduces the scissor keyboard on the smaller MacBook Pro.

I prefer the butterfly as well - feels more exact to me. But, it’s a very personal interface and there are many on both sides.

 

[danny842003]

I hope something will come of it! The dumbed down tech design of the forever-Apple butterfly keyboard is a travesty, costing many buyers a lot of money. Personally, when Applke releases a 13 or 15 in Macbook Pro I will sell my late 2018 15" Pro at a loss to buy one with the updated scissor keyboard. I'd like Apple to be onboard with fessing up with the difference! They have forced this keyboard on us it we wanted to be an Apple dev for too long!

They didn’t force anything on you, stop being so dramatic.

 

[Lmorris96]

"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.

And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.

I disagree with you, this issue is actually very widespread and growing. Mine started to have issues typing a few months ago and I didn’t even know about the keyboard problems until I googled it in September.

This keyboard issue is ridiculous, I was at the Apple store last week getting my laptop fixed when the genius told me a whopping 100+ were in line in front of me to get their keyboard replaced. I didn’t believe him until the morning I went in to pick up mine and they sat me at a table with 8 others who all had their keyboard replaced. All entered within 5 min of each other!! And even the genius told me the keyboard will fail again since it’s not a fix... apple really failed here.

 

[MauiPa]

Yeah, Apple's butterfly keyboard was a failure. Otherwise, they'd have never finally abandoned the design and went back to scissor switches. On top of this, them abandoning the design, they'll also leave those owners to deal with the problems after the warranties and extended warranties expire. The purpose of this lawsuit isn't just about it being a lawsuit to sue Apple for the sake of it like you'll read some morons spouting off about. It's to ensure that Apple must continue providing support, but better than this, has to provide extended warranties on these keyboards. Not much different than the NVIDIA GPU solder problem that occurred a few years ago. Most likely they'll lose this one since there has already been a precedence of a previous ruling for the failing hardware which required them to cover losses to the consumer.
Apple fanboys and cultists can piss off about this. It's legitimate.

hahahah, so funny. you can't backup your claim with any numbers, don't make it.

 

[baryon]

I'd be so curious to understand what goes on within Apple sometimes. They know they have a flawed design and they keep making more and more of it. Then they replace the flawed design with the same exact flawed design. Why?

Everyone makes mistakes, and it happens that a product ends up with a major design issue. But then why make the same mistake over and over again across multiple models and generations of products? It's just so weird.

I'm glad that there are consequences for this, hopefully something will change for the better. These are premium products and people are often spending a year or more's worth of savings on them, with the hopes that they will last longer for the extra cost.

 

[icanhazmac]

"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.

I have had the keyboard replaced twice on my 2017 that is used lightly for office type work and I am neither loud nor an "influencer".

I am very happy for those that like the butterfly and never had a problem but please stop making those of us who have experienced failures out to be drama queens.

 

[now i see it]

I wouldn't go so far to say it was planned obsolescence... but several years worth of MacBooks (millions upon millions?) are going to have defective keyboards until they end up inevitably in a land fil. It'll be an untenable situation until the last pathetic one croaks.

 

[Lmorris96]

Yeah, Apple's butterfly keyboard was a failure. Otherwise, they'd have never finally abandoned the design and went back to scissor switches. On top of this, them abandoning the design, they'll also leave those owners to deal with the problems after the warranties and extended warranties expire. The purpose of this lawsuit isn't just about it being a lawsuit to sue Apple for the sake of it like you'll read some morons spouting off about. It's to ensure that Apple must continue providing support, but better than this, has to provide extended warranties on these keyboards. Not much different than the NVIDIA GPU solder problem that occurred a few years ago. Most likely they'll lose this one since there has already been a precedence of a previous ruling for the failing hardware which required them to cover losses to the consumer.
Apple fanboys and cultists can piss off about this. It's legitimate.

I agree with this! After getting mine repaired and the genius told me “when it fails again you got 2 more years to keep replacing it” I was thinking so what your saying is in 2 years I gotta buy a new MacBook or pay out of pocket.. Apple failed big time here!

 

[NMBob]

Maybe Timmy will have to write out a lot of checks for $1.09. He should make Jony do it.

 

[symphony]

I want Apple to pay for this greatly!!!

Also we get reap free battery replacements, new speakers, and top when they replace our butterfly keyboard. Nice

 

[dannyyankou]

I've never had an issue, but if I can get a free check out of this I'll take it...

 

[Lmorris96]

I want Apple to pay for this greatly!!!

Also we get reap free battery replacements, new speakers, and top when they replace our butterfly keyboard. Nice

Not nice when your primary work/personal laptop is out for 1-2 days at a time with the risk of losing all your data!