Hey there everyone. I just got a defender, but am looking for something with a little more dust proofing, so I'm looking towards the lifeproof. Is it relatively safe to say that if I order it from a retailer such as Amazon, that I'll get the latest version of the case? Or is it a better idea to just order straight from lifeproof?
Now to hope I kept the otterbox packaging so I can return it xP
Huh. After hearing all the horror stories about amazon, I'm thinking I may just want to order direct from lifeproof. Or go to best buy? How do I know if I'm purchasing the most recent version of the case?
Alright, just picked one up.
I have NO idea what generation it is. It's got a black foam piece on the top front, and no black foam on the rear, just two raised parts.
I bought it from REI, whom is an authorized retailer for them so I trust it.
They had 2 cases that the back S/N label (i guess?) said 7xxxxx and one that is 9xxxxx which is the one that I bought.
The serial numbers on the insides of the case are somewhere in the 2 millions. Is it still necessary to register the case?
Did i get the most recent version they make? They also had colored cases, but the S/N's were totally different there. I'm water testing it now, as we speak and am excited to get it on the phone.
Any chance anyone could give me some insight to the version this case is? REI is good about retruns/ exchanges, so I would imagine it pretty easy to get a change if need be.
awesome. Yeah, i JUST installed it and I love it!!!
The sound quality on while on both speakerphone and normal is every so slightly degraded, but there's no issues with the other person hearing me.
I sprayed down with some canned air during installation just in case, to get some dust out too, but i managed to get almost no Newton Rings! Less so than my Otterbox Defender, which will be going back to Amazon.
I've got a little bit of dust under the screen, but for now I guess i'll live with it. I dont really want to keep taking the case on and off.
How durable are these things in regards of taking them on and off multiple times?
Well ive taken it on and off probably around 7-8 times so far, getting dust out and making sure that everythings cool so (being crazy)...
dropped it in water, held my breath and it worked!
ONE THING- Does anyone else have a small small small gap around the bottom left of the case? Like where the headphone jack is? It looks like maybe a 1mm larger gap than around the rest of the phone. This is what was making me crazy, so much that I decided to water test it again w/o the phone in it. Took a look, and there locking points for this one corner are different than the rest of the case, so that's probably why it's different. But yeah. Anyone else have this gap? Seems to be easier to pry the case apart from this one corner, rather than the other one with the coin hole. This is my biggest worry, but I'm probably just being neurotic. I even tested with the phone in the case. It did what it was supposed to and kept the water out.
Ah alright. Yeah it just got me worried for a bit that I may have a dud. Seems to not be a problem.
Edit: now when you say yours comes off all the time- do you mean you TAKE it off, or parts pop off?
Edit 2. Ended up exchanging the case for an olive drab. Like the color better. Is it still safe to say I got the latest iteration of the case? The inside looked the same as the black one.
Ah I see. Hmm. I'm kind of regretting exchanging, since the volume on this one seems to be lower, through the earpiece at least. If I try and get it replaced under warranty via lifeproof (so I don't have to go back and exchange at REI again), will they send me a new case first, or do I have to send in this one before they'll send me a new one? Also, is it possible to get a different color as the replacement or will they only do a direct exchange?
Direct exchange. They ask you for your serial number(s) on the case and give you the same case in return.
They send you the case first, then you put your old one in the same box and ship it back to them
Not always... If you have purchased the case directly from LP, you 'usually' are approved for advanced replacement because they have your C. Card on file. If not, you send the case back first and after they receive it they send you the replacement.
Huh. Well, just submitted a request. I exchanged my olive green for a black, only to find that the screen protector has a scratch on it. Went on their site And submitted a warranty request. Has anyone done one recently? Any idea how quick they'll get back to me?
No, you also can't engage the home button.
It seems to usually take two or three days before you'll get a reply to a request submitted on the web site, then another day or so before they ship the replacement. They ship from California with UPS mail innovations, so another few days for shipping depending on how far you are from California.
If you call instead of submitting a request on the web site you can save a couple of days, but lately their hold times have been pretty long... 20 or 30 minutes seems about average.
I have a jelly bean home button because the glass TR shield is is slightly raised - would that help or will this case physically not fit with a glass screen shield?
The Fre comes with an optional stick on screen protector made for use with this case. If you prefer a different brand you can use it as a template to cut one.