You are not in the least upsetting me, rather I believe you are the one that is upset. You are clearly heated from your single bad experience out of the 10+ products you purchased from Apple. Almost everyone in this thread has given you the same response - You have no reason to be even the least bit upset with Apple.
How would Apple's brand image affect me physically? This makes no logical sense. Apple's brand is currently under massive scrutiny from the multiple problems they have experienced. iOS 8 issues, "Bendgate", U2 Album, and the list goes on...
The fact that you think either of us are angry is a psychological reaction called projection. You are angry that Apple is not providing a free, goodwill service and project your anger onto other people.
You may want to consider a psychiatrist, if you spent $20,000 in Apple products you should be able to afford it.
I will continue to monitor this thread incase I feel that I need to report you to the depression prevention hotline.
it's comments like "you need a psychiatrist" that instantly invalidate anything that you have to say.
to be clear, it is not one single experience over the course of 10 years. it has been a number of increasingly frustrating issues with apple over the years that has led to this decision. i've had iPads die after nearly no time at all, i've had tons of software problems with OSX and apple-made software (including Logic Pro and Aperture), which caused me to abandon them a long time ago. don't even get me started on yosemite and the weekly iOS upgrades.
i'm not sure what you do with your computer. you might just use it to check your email and troll on forums, but i used my computers for undergraduate and graduate school, and now i use them in my personal business - and they have been getting gradually worse over the last 10 years as apple has shifted it's target audience from creative professionals to hipsters with too much money (i'm not sure which category you fall under, but i can guess).
within one week i had an iPhone 5+ break, a hard drive in my iMac fail, and a logic board die in a Macbook Pro. the iPhone broke because Apple had a faulty battery (rushing out products before they have been fully tested), and they broke the digitizer connector when they replaced it. i guess you have all the time in the world, but i had to make 3 trips to the apple store and go a week without a phone.
my iMac had a faulty hard drive that apple did recall - however, they never informed me and they no longer are honoring the fact that they sold me faulty equipment. however, according to your logic, that is somehow my fault for not doing a daily apple recall check on all my products.
finally, my laptop had an issue that is not a normal wear and tear issue. somehow i really don't think you understand that. this has been written about extensively by major tech sites, and they all agree that this needs to be taken care of by apple. over 30,000 people have the exact same issue with the exact same model computer. by this point, you're too stubborn to change your opinion, but those numbers mean that apple sold a defective product.
according to you, i should ignore the decrease in quality. i should ignore the increasing recalls. i should ignore the repair costs. i should ignore the software issues. according to you i should just shut my mouth and do my best to keep the perfect image of apple that you've formed.
either way, many people on here have agreed that this is unacceptable. many of us have to work, and computers are enormous purchases because we aren't made of money. i won't argue if you think spending $2,000 on a desktop, $2,500 on a laptop, and another $500 for a phone and tablet every 2-3 years is acceptable, but i certainly won't agree with you either. in fact, you'd have to have zero concept of money and value to think that is acceptable. my old apple products were doing great 5 years after i bought them, but those days are long gone, and i am too.
i'm sorry that i hurt your feelings by saying that i'm leaving apple, but that's just how it is. and like your buddy, troll away on this post, and i promise i won't comment.
