Logic Board Dead - Done With Apple for Good...

[Queen6]

I missed no point. The reality is premium product or not Apple does not warrant these systems to be problem free for anything longer than the warranty coverage they offer. Included in the price is a one year warranty. If you are uncomfortable with the one year warranty you can pay extra to obtain an addition two years. The OP did just that. He received three years of coverage. He is now outside that coverage window. He should not expect anything more because he got what he paid for. Whether he believed or Apple is selling a premium product is irrelevant. Buying a premium product does not entitle a buyer to impose his beliefs onto the seller.

Personally I don't see why anyone would pay to extend warranty coverage on what they buy. If Apple, a premium company, cannot offer a standard three year warranty on their premium products that should be a sign they're not a premium product and to stay away. After all one can buy a $400 PC and receive a one year warranty.

Never bought Apple Care and likely never will. As I said, the the more that accept lower standards of quality, the greater chance quality will diminish, those of us that challenge can only drive up quality. If you accept that after 12 months it`s ok for your $2K notebook to expire, legalities aside it`s poor at best, personally I expect far more for my $$$$

For me it`s never the cost, it`s what represents value for you money, a point well worth thinking on...

Q-6

 

[reco2011]

Never bought Apple Care and likely never will. As I said, the the more that accept lower standards of quality, the greater chance quality will diminish, those of us that challenge can only drive up quality. If you accept that after 12 months it`s ok for your $2K notebook to expire, legalities aside it`s poor at best, personally I expect far more for my $$$$

For me it`s never the cost, it`s what represents value for you money, a point well worth thinking on...

Q-6

The way to not accept low quality is to avoid buying products of low quality. In this regard the OP is handling it correctly. However I am in agreement with mdapple that the OP isn't really going to leave Apple. Instead he'll continue to insist Apple owes him something they do not and thus Apple will never get the message.

 

[kupkakez]

In regards to emailing Tim Cook I did just that a couple of years ago and got my issue resolved quickly. I had purchased a MacBook Air for my senior year in college which required a lot of reports/time spent on the MBA. During finals week my charger stopped charging my MacBook.

At the time where I was living my nearest Apple store was a little over an hour away. I had to hurry up jump in the car and make it to the Apple store as they closed in under 2 hours as I had reports due. Needless to say got another charger and the issue repeated itself the next day.

Frustrated with my user experience and with my first Mac I emailed Tim Cook. The next day I got a phone call from some executive account rep/manager and she stated they wanted to give me a brand new MBA and that I was allowed to pick out one accessory when I got there (within some price range I don't remember) for my troubles.

Restored my faith in Apple! I got to trade in my few month old MBA for a brand new functioning one and walked away with some accessory I've since forgot about. This is why I keep purchasing Apple products. The fact that they DO take care of their customers, it's well worth the price for the computer. Yes I can build a desktop and it would be cheaper, but in my opinion the customer service is what keeps me buying Apple.

It's worth a shot to reach out to Timmy.

 

[reco2011]

In regards to emailing Tim Cook I did just that a couple of years ago and got my issue resolved quickly. I had purchased a MacBook Air for my senior year in college which required a lot of reports/time spent on the MBA. During finals week my charger stopped charging my MacBook.

At the time where I was living my nearest Apple store was a little over an hour away. I had to hurry up jump in the car and make it to the Apple store as they closed in under 2 hours as I had reports due. Needless to say got another charger and the issue repeated itself the next day.

Frustrated with my user experience and with my first Mac I emailed Tim Cook. The next day I got a phone call from some executive account rep/manager and she stated they wanted to give me a brand new MBA and that I was allowed to pick out one accessory when I got there (within some price range I don't remember) for my troubles.

Restored my faith in Apple! I got to trade in my few month old MBA for a brand new functioning one and walked away with some accessory I've since forgot about. This is why I keep purchasing Apple products. The fact that they DO take care of their customers, it's well worth the price for the computer. Yes I can build a desktop and it would be cheaper, but in my opinion the customer service is what keeps me buying Apple.

It's worth a shot to reach out to Timmy.

Congratulations on your experience. I also support the recommendation to contact Tim Cook. With that said realize your experience was a goodwill gesture and had Apple not made it they would be no worse of a company.

 

[catan]

But kupkakez' Macbook was well within warranty...

 

[reco2011]

But kupkakez' Macbook was well within warranty...

Understood. However the warranty coverage doesn't require Apple to replace the system with a new one. Especially when the problem is with the power adapter (I assume, since it wasn't diagnosed as such, there wasn't a problem with the Mac which was causing the power adapter to fail). Even though his system was within warranty Apple went above and beyond what one would expect, based on the terms of the sale, them to do.

 

[vlug]

One thing I'd also like to make perfectly clear: I am no Apple apologist.

B*llshit lol you've spent far too much time in this thread doing so!

Thankfully in the UK, we have laws which force companies like Apple to repair our products or replace them when they do not work correctly or life expectancy does not meet a reasonable amount of time. (6 years with laptops)

Case in point, a £2000 laptop should not just last 3 years and then on the 1,096 day Apple get to wash their hands of any hardware defects or design faults which can occur past that point.

Especially when many of these Macbook Pro's have failed within their manufacture warranty and Apple have just replaced the broken part with the same flawed part. Allowing the cycle to continue!

People who disagree have just been brainwashed to expect LESS or are stupid enough to think they have to shell out 2 grand every time their warranty runs out because oh well thats how long they said it would last.

Companies don't do recalls for nothing after warranties run out, they do it because they have admitted to, or been forced to admit a flaw in their product. This is one of those times and I cant wait until Apple lose the class action suit against them on this issue.

Mine was fixed for free yet it still bothers me some poor sods dont have better laws in there country of residence and Apple haven't used their immense wealth to rectify this design fault and do the right thing for the customers which have been put out of pocket for repairs or have not been able to afford a repair at all.

 

[Fishrrman]

One lesson from this thread:

It's better to buy low-end and midrange Apple products, than it is to pay the big money for the "high end" stuff.

Because when the high-end stuff has problems, you could be out that much more in terms of money. Even with AppleCare, which only covers you for 3 years.

Many of those folks who paid twice as much for the 15" and 17" 2011 MacBook Pros are having problems -- while people who bought the 13" MBPros with the integrated graphics are probably still doing ok.

Regarding the current lawsuit about the 2011 MBPros with bad discrete graphics:
I expect we'll see some kind of settlement, which will offer owners several options:
1. free motherboard replacements for as long as they own the machine
2. a credit towards a new MacBook Pro (NOT a "full replacement")
3. perhaps a one-time exchange for a revamped motherboard which has been purpose-designed to refit existing 2011 MacBook Pros...

My opinion only, others will disagree.

 

[reco2011]

B*llshit lol you've spent far too much time in this thread doing so!

******** to you too.

Thankfully in the UK, we have laws which force companies like Apple to repair our products or replace them when they do not work correctly or life expectancy does not meet a reasonable amount of time. (6 years with laptops)

And what happens on the 2,191st day? Is Apple no longer the bad guy? How is this any different than 1,096 days (save for the length of time)?

People who disagree have just been brainwashed to expect LESS or are stupid enough to think they have to shell out 2 grand every time their warranty runs out because oh well thats how long they said it would last.

Wrong! People who disagree are of the understanding both parties entered into an agreement at the time of purchase. The terms of that agreement are known at the time of the agreement. Anything outside the terms of the agreement are irrelevant.

As to design flaw that is irrelevant. Apple has, through their warranty, stated they will stand behind their product for one year. This include defects, assembly issues, design flaws, and any other issues which can be attributed to them (i.e. not user caused). They have further given you the option to extend that time frame by two additional years through the purchase of Apple Care. The OP decided to do this and received exactly what he bargained for. He was not deceived, he was not misled, Apple provided him what they promised him. No where have I ever seen Apple state they will warrant their systems indefinitely from design flaws. People who have this expectation are unilaterally altering the contract and then being upset when the other party does not agree to those changes. I'm sure you wouldn't like selling a computer to someone and then having them come back to you two months later expecting you to do something beyond the terms of the sale...would you?

 

[Queen6]

B*llshit lol you've spent far too much time in this thread doing so!

Thankfully in the UK, we have laws which force companies like Apple to repair our products or replace them when they do not work correctly or life expectancy does not meet a reasonable amount of time. (6 years with laptops)

Case in point, a £2000 laptop should not just last 3 years and then on the 1,096 day Apple get to wash their hands of any hardware defects or design faults which can occur past that point.

Especially when many of these Macbook Pro's have failed within their manufacture warranty and Apple have just replaced the broken part with the same flawed part. Allowing the cycle to continue!

People who disagree have just been brainwashed to expect LESS or are stupid enough to think they have to shell out 2 grand every time their warranty runs out because oh well thats how long they said it would last.

Companies don't do recalls for nothing after warranties run out, they do it because they have admitted to, or been forced to admit a flaw in their product. This is one of those times and I cant wait until Apple lose the class action suit against them on this issue.

Mine was fixed for free yet it still bothers me some poor sods dont have better laws in there country of residence and Apple haven't used their immense wealth to rectify this design fault and do the right thing for the customers which have been put out of pocket for repairs or have not been able to afford a repair at all.

Absolutely; the more people go along and blindly comply, the more companies make more revenue, so naturally they are happy with that one. Same with me I have never had an issue with Apple, equally I don't agree how those who are having issue to known/recognised problems are being treated; replacing a failed Logic Board with another flawed Logic Board is not a solution or fix.

Bottom line is if something is not designed properly and or not fit for purpose I as the paying customer am not willing to pickup the bill for repair, after why should I. More people should hold companies accountable for their product, not just go "with the flow" and end defending them online....

 

[Queen6]

One lesson from this thread:

It's better to buy low-end and midrange Apple products, than it is to pay the big money for the "high end" stuff.

Because when the high-end stuff has problems, you could be out that much more in terms of money. Even with AppleCare, which only covers you for 3 years.

Many of those folks who paid twice as much for the 15" and 17" 2011 MacBook Pros are having problems -- while people who bought the 13" MBPros with the integrated graphics are probably still doing ok.

Regarding the current lawsuit about the 2011 MBPros with bad discrete graphics:
I expect we'll see some kind of settlement, which will offer owners several options:
1. free motherboard replacements for as long as they own the machine
2. a credit towards a new MacBook Pro (NOT a "full replacement")
3. perhaps a one-time exchange for a revamped motherboard which has been purpose-designed to refit existing 2011 MacBook Pros...

My opinion only, others will disagree.

Well I am of the same opinion these days and resultantly just bought a new MBP, typically I go for a 15" for the performance, having a primary and secondary system (work related) this year I bought a high-end 13" Retina for portability and less perceived issues, replacing my 15" Late 2011 MBP. Mid 2015 I will replace my 2012 15" Retina, possibly with another 15" however no dGPU as Apple`s record is plain bad right now., nor would I recommend one.

As for any lawsuit Apple will look to minimise negative exposure and associated cost i.e. more refurbished faulty Logic Boards for a longer period of time same as the 8600GT fiasco. Straight on Apple wants your $$$$, they are nice to you so you return and spend more $$$$. Apple doesn't love you, doesn't want your babies. Apple is a business nothing more, nothing less if you choose to deify them more fool you, equally Apple`s very smart...

Q-6

 

[jfkelly]

@keithjfuller
First let me say that I am completely OS agnostic. The OS to me is a means to an end, not a end in itself. I am writing on a hand-me-down late 2007 MBP that with ram + ssd upgrades is still surprisingly quick and adequate and runs Mac, Win, Linux whatever... but it is tired and has already had 1 logic board replacement.

Two months ago, I came very close to buying a used 2011 MBP 17" w/ hi-res anti-glare screen. Then I noticed there were a lot of sellers touting "new logic board" and/or 3 mos. left on AC. After some research I discovered that this was a big systemic hardware failure that I was about to buy into and it could be a $1200+ boat anchor in no time.

I lobbied for the victims and started researching MBP replacements. Now it is good to see that APL "wants" to make it right, but as you pointed out, the "fix" doesn't solve the problem. But, I have yet to find a desirable notebook alternative. Have you? What might that be?

This is an old thread so I may be calling into the void but if you or anyone else has a suggestion, I would love to hear it. P.S. Last year I sold my Mac Pro and built a desktop PC that runs OSX Mavericks quite well, so I am not opposed to working with whatever works. I really did like that last edition of MBP 17" but not enough to risk near certain death. It is no good to say that they will replace it, if it dies before a certain date. I own a old Mercedes. It doesn't have an expiration date. I like well made reliable and stylish tools.

 

[bobcan]

And the word is..

Seems APPLE has had a bit of a 'change of heart' at some level.. apparently they are looking at Refunding Repairs made to many of their troubled children (2-3-4 yr olds) and perhaps extending coverage to some others in that 2011-2013 Age Group that were acting out inappropriately..

Type in a s/n and see, and contact your local repair centre for more info _ I surely will for my mid-2011 15" MBP that is on Logic Board #2 and might need another.. Yup

http://www.apple.com/support/macbookpro-videoissues/

 

[BoneDaddy]

Just my opinion...

I'm not trying to be a jerk, but it seems to me that you are only mad that they won't cover it under warranty, but only because you were told they would, if you were in the country you bought it in. In other words, you new your warranty was up, and something broke. NOT Apples fault.

One thing I also disagree with, is that you get ONE pain in the ass experience and jump ship even with all the great experiences you had? If that's the case, you'll never be happy. You can spend 20 grand on samsung products and I promise you, one of those will break. Nothing's perfect forever, which means nothing's ever perfect. You feel like you got screwed. In reality, you didn't. It WAS unfortunate, but you were out of warranty.

The only suggestion I could offer, to calm your nerves about all of this, is maybe there's a reason why you had to have bought that Mac in that country. To get all mad and give up, is irrational and self entitled, in my option.

I truly wish you happiness with your new Windows and Android machines, but one day, something will break, compony policy will be against what your wants are, and you'll just jump ship to another brand. Don't forget the life vest.

 

[RUGGLES99]

What's cook's email address?
Tia