Gotta have a shared mailbox for these things that a whack of leaders are attached to - we see it happen a lot in our industry space too, gets kind of wild when someone forgets to renew an SSL or a domain name.Oh I know how this kind of thing happens...someone who is responsible for this has it on their calendar, they leave the company, new replacement doesn't know anything about it, and it lapses.
I may have seen this play out many times throughout my IT/Software dev career....