Because the world has plenty of ***** people who will steal, hurt and generally abuse other human beings and we have systems in place to try and prevent this. You pay these companies money to deliver a service and that service includes things like signatures and delivering to the correct person/address.
The thief didn't exactly hatch a master plan to steal the laptop. To twist your words slightly; Had it not been for the UPS driver handing the package over to a random person at the wrong address, even with a mistake by apple, poor judgement by the OP, the package would be in the OPs hands.
Literally the first and most important consideration of a delivery company is where they are delivering a package. You can deliver it to whoever opens the door as long as its the correct address. I have never had a company deliver anything of value to a neighbour without a name, signature and record of the neighbours address for this very reason.
I'm genuinely astounded that this is your view on this. The laptop was stolen. Right, so FedEx rock up at your apartment building, drop your £3k laptop on the doorstep and are off on their merry way. Someone steals it. Whos fault is that? I mean without a thief you would just have found it when you get home that night?
Tell you what, leave all your doors and windows open when you go on holiday and see if your insurance will pay out. I mean you didn't take any sensible measures to secure your property but thats not your fault, its the criminal who came in and took all your stuff. You have a responsibility to secure your property for your insurance to pay out and FedEx have a responsibility to take reasonable measures to ensure a parcel is delivered to the correct address and person and if they want to leave it with someone else at a different address they need to at least take some information about it.
Ohhh, right, we have a system in place, therefore it is not the criminal's fault. Gotcha.
OP said it was the correct address, so there's that...
Next, I think it's the responsibility of the recipient to make sure someone is available to pick up the package. If anyone at that particular address could have picked it up, measures should had been taken to prevent it.
Reading in...
Ah, you're astounded... Yay? My view on this differs from yours. Be astounded then. Doesn't change the fact that had it not been for a dishonest thief, this would had not occurred.
This last lart is kind of funny. You seem to be arguing against me, and yourself...
Asside from the contradictions within the final paragraph, I agree. He DOES have a responsibility to secure his stuff. A correct name on the package -as non determining as that was-, and being available for the pickup, or having someone else available or knowledgable on it's arrival would have been great measures to take.
The fact is, the OP is a victim of theft. Based on information givin, it's hardly anyone's fault, BUT THE THIEF'S.
My argument on this is over.
I wish you the best of luck, OP, but I'd put more energy into investigating the tenants and/or their friends, by simply asking around. I don't see how any just judge could put this on a company, other than the fact that they have seemingly endless profits and may as well just fork over another Mac. For any misunderstanding I may have on this, due to limited information, I apologize. Otherwise, maybe next time, and I hope there is none, take the initiative to correct the name and request other measures are taken, if you can not be available. I truely do feel for you, which is why I've even taken the time to read all posts and intended to add to possible solutions. I just don't see that any party made catastrophic mistakes and that the only thing that could have avoided this, was an ID check. Wish you the best, and hope you get your or A Mac back.
