Love the way this Genius handled my phone today.

Discussion in 'iPhone' started by Nikos, Jun 20, 2009.

  1. Nikos macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #1
    So I take my brand new shiny 3GS in because of a few things that were concerning me. I try my best to keep my products in pristine condition. My phone immediately went into a case when I got it yesterday and didn't even have a fingerprint on it.

    Anyway, I get to the store and take the case off because I was expecting to have it swapped. Long story short, I ended up keeping it. The best part was when this 'genius' had my unprotected phone in her hands while shuffling through her keys (which were clanking against it) to get her sim card removal tool. After that, she put it on the table and proceeded to slide it around, trying to get the compass to work properly. REALLY? Now I have two very short hairline scratches going through the Apple logo, and who knows what else. I haven't even looked at it.

    When she was finally done, she said "yeah, I don't see anything wrong with it. If you're still having problems bring it back." If it's worse than I think it is, I definitely will be taking it back.

    Am I too crazy, or is this just absurd? I was going to say something but I figured I'd save it and just take the phone back if she scratched it up more than I think she did. I just thought these people would have a little more respect for someone else's brand new $300 phone.
     
  2. hellrider macrumors regular

    Joined:
    Jun 7, 2008
    Location:
    Pennsylvania
    #2
    I agree with you completely. When the AT&T employee tore off the plastic covering of my 3G S and slid in on the table, bare, during activation, I cringed. That's just the way I am. For an older, "broken in" product, I don't mind, but a brand new iPhone? No.
     
  3. bshaf1 macrumors newbie

    Joined:
    Jun 15, 2009
    #3
    yeah it drives me crazy just when they place it on the table

    honestly i would have said something for sure if she did any of that to my phone
     
  4. AZREOSpecialist macrumors 68000

    AZREOSpecialist

    Joined:
    Mar 15, 2009
    #4
    I would have looked her straight in the eyes and said "there may have been nothing wrong with the phone 5 minutes, but there sure is something wrong with it NOW!" I would not have left until they replaced my iPhone, and I would have started raising all hell.

    Trust me, you could have walked out of there with a new phone.
     
  5. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #5
    Wow that sucks. My guy had mad respect for my warez at the Apple Store. All he did was open the box and unpeal the bottom of the included protector to plug in the USB cord.

    You should definitely demand a replacement.
     
  6. hierobryan macrumors 6502a

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    earth/jupiter
  7. coolwater macrumors 6502a

    coolwater

    Joined:
    Jun 8, 2009
    #7
    And, it can be harder to say something if the girl is pretty. Well, maybe it's just me. ;)
     
  8. SeanZy macrumors 6502a

    Joined:
    Dec 29, 2008
    #8
    LOL.

    It is so funny you posted this. I was stressing out that they were going to activate it in store because of this same reason. I know that they dont give a crap when they activate them, and they will just put it on the counter with no case on or anything and really not care.

    Needless to say, I was glad when they told me they did not have to open it up in store :D
     
  9. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #9
    I doubt it. Scratches are costmetic and not covered by the warrantee and I consider what the OP described is normal wear and tear. With that said, it never hurts to ask.
     
  10. Ron21 macrumors 6502a

    Joined:
    Sep 6, 2007
    #10
    IT'S JUST A PHONE

    It will be obsolete this time next year.
     
  11. DaGreat01 macrumors 6502a

    DaGreat01

    Joined:
    Jun 11, 2009
    Location:
    Atlanta, Georgia
    #11
    Yea i took my USB cable in because each end of the cable's insulation came of and you can see the wire inside. So the "genius" took it and was like yea it doesnt affect the way it charges as he is bending the crap out of the end of it and pulling it. I was like wtf, your making it worse!:rolleyes:
     
  12. TapOut macrumors regular

    TapOut

    Joined:
    Jun 14, 2009
    Location:
    Erie, PA
    #12
    i came pre paired after last years 3G experiance.. i brought a magazine and told the guy to set my iphone on it LOL
     
  13. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #13
    I understand why your angry but it's going to get little scratches on it regardless of how you handle it or which case you use for it

    Cheers.
     
  14. Nikos thread starter macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #14
    Yeah but until then, I'd like to keep it nice. Plus it will hold more value if it's mint.

    Now, maybe I'm obsessing, but should I have to live with scratches I didn't cause myself? If I had scratched it I wouldn't care.

    Am I overreacting? Here's a pic:

    http://www.nikostoscani.com/images/3gscratches.jpg
     
  15. TB07-NJ macrumors 68020

    Joined:
    Jul 7, 2008
    Location:
    US of A
    #15
    The girl at the register in the local ATT store was resting her elbow on the screen of the iPhone (which was in the box opened face up). She used it like an elbowrest while typing. At the same time she was working on the register she was texting on HER iPhone still using "mine" as an armrest. Twice I asked her to remove her arm and twice she said "ooops" then put it back 1 minute later. In the end she wasn't able to activate my account so I just told her to fugetaboutit and left because I had an appointment and it already had been almost 1hr. They had plenty in stock so I'll just go back next week.
     
  16. Nikos thread starter macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #16
    You are my hero!

    It would remain mint if I keep it in a case and maintain it, which I planned on doing. I kept my 3G naked all year and there are hairlines all over it.
     
  17. entity macrumors regular

    Joined:
    Oct 17, 2008
    Location:
    Detroit, MI
    #17
    He could have. That's like a mechanic scratching your car. They are responsible.

    Benefit of ordering it online! :D
     
  18. SeanZy macrumors 6502a

    Joined:
    Dec 29, 2008
    #18
    Who cares if it will be obsolete.

    We are paying hundreds of dollars for a device to do what we want with it and be responsible for it, not have some douche worker scratch it and bang it up.

    And @ that pic: I would be so pissed I would have asked for a new one. I know you could get one
     
  19. Nikos thread starter macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #19
    Wow, that is just unacceptable!
     
  20. tsvb macrumors 6502

    Joined:
    Jan 28, 2006
    Location:
    Syracuse, NY
    #20
    You guys are hilarious. OMG my phone touched a table!!
     
  21. DaGreat01 macrumors 6502a

    DaGreat01

    Joined:
    Jun 11, 2009
    Location:
    Atlanta, Georgia
    #21
    Hahahaha! That sucks. But just put the case back on it like you say you do and it wont matter.
     
  22. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #22
    I guess you didn't see the ATT sorting video on the front page where a box of phones were dropped?
     
  23. Nikos thread starter macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #23
    I ordered mine online. Nobody had touched it until this. That's why it's really getting to me!
     
  24. sananda macrumors 68020

    Joined:
    May 24, 2007
    #24
    I don't see why. I'm careful with my 3G and it hasn't got any scratches.

    I had a Genius handling my phone the other day and I'm very pleased to say he was super careful. When he had finished with it, he set it down very carefully on its sock.
     
  25. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #25
    But will it blend? :p
     

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