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Love the way this Genius handled my phone today.

OCD much?

Personally I think your a head case if that bothers you

BUT

You are right if YOU want a new one.

Common Apple, your better than that.
 
The guy who handled my iPhone 3G last year was pretty cool, he only lifted the plastic off to put the sync cable in for activation, not that there was reason for him to do anything else. I think most Apple Store employees know what they're doing, but some just don't care about a customer's product (like a few of the stories in this thread show), and are pretty careless and unknowledgeable about technology. Banging keys up against someone's iPhone is something I would complain about. I don't think most people would do that during normal usage. I'm glad that I was able to order my iPhone 3G S online and I won't have to worry about dealing with a dumb employee, unless I have a problem. I'll only take it back if I definitely have real problem, though. So far, I've had to have my first-gen iPhone and my iPhone 3G replaced once without any problems, I'm hoping that I don't have any problems with my iPhone 3G S.
 
When I bought my 3G last year from the AT&T store, I stepped to the counter, shook out some white gloves, and then asked the heathen behind the counter to put them on before opening my iPhone box. And he did!
 
When I bought my 3G, the Apple store guy made me open the box. OK, whatever..I poked a hole in the cellophane and removed it. He opened the box and the phone was there sitting on top. He asked me if I wanted to remove it from the box or if he should. At this point, I thought the dude was fricken weird. I told him to take it out, hook it up or do whatever he needs to do so I can get heck out of the store already.

Now I know why he was acting bizarre.
 
sdsvtdriver said:
When I bought my 3G, the Apple store guy made me open the box. OK, whatever..I poked a hole in the cellophane and removed it. He opened the box and the phone was there sitting on top. He asked me if I wanted to remove it from the box or if he should. At this point, I thought the dude was fricken weird. I told him to take it out, hook it up or do whatever he needs to do so I can get heck out of the store already.

Now I know why he was acting bizarre.
Click to expand...

haha awesome story.
 
Nikos said:
Yeah but until then, I'd like to keep it nice. Plus it will hold more value if it's mint.

Now, maybe I'm obsessing, but should I have to live with scratches I didn't cause myself? If I had scratched it I wouldn't care.

Am I overreacting? Here's a pic:

http://www.nikostoscani.com/images/3gscratches.jpg
Click to expand...

I dont think your overreacting, simply because it wasnt you who caused it. I'm a guitar player, and I know the only thing worse than a scratch/nick on an expensive item (phone, instrument, etc) is a scratch/nick that you didnt cause yourself. I personally use my 3G naked, as some scratches on the chrome dont bother me, but i ALWAYS had my iPod in a case, because the ENTIRE BACK was prone to scratches. No 2 people are the same. If the scratches bother you, then you have reason to be mad. Obviously, if it had been you, things were different, but this genius "wrecked" your phone

Plus, you probably just lost around $50-100 on resale. Thats no laughing matter
 
I wouldnt be so ocd over the yearly disposable apple phone. They are just objects that will get scratched and dinged up. But I do agree that other people should handle your property with care and respect. FYI Steve Jobs called and informed me that you can get a fresh new one next June.
 
Its not gonna take long for me to mess up my iPhone once I get it. I hate cases so...it'll be naked and get stuck with keys in my pocket and all kinds of fun things :)
 
Nikos said:
I've purposely keyed my screen to prove it to people.
Click to expand...

OK. Now I get the point that you might not like how other people treat your phone, but to get inflamed enough to write a post complaining about micro-scratches which are inevitable in use, then admitting you have keyed the screen seems a bit odd. It's a little like keying the bonnet/hood of the car while keeping the boot/trunk in perfect condition.

Oh, and it is perfectly possible to deeply scratch an iPhone screen with gentle key pressing/pens.

As for the poster who asked the ATT&T guy to wear gloves, that ATT&T employee would be well within his rights not to serve you. Way OTT and too many health regulations too.
 
I had mine in a case for a couple of months and wish I'd never bothered, all it did was scratch my phone up; I've had it naked since and there are one or two inevitable marks on it (not that anybody else would notice) but nothing too bad and it doesn't look any worse than when I removed the case.

I keep mine in my trouser pocket on its own, no keys, nothing.

That said, if I was the OP I would have asked the shop assistant to show some respect for my property.
 
Nikos said:
Yeah but until then, I'd like to keep it nice. Plus it will hold more value if it's mint.

Now, maybe I'm obsessing, but should I have to live with scratches I didn't cause myself? If I had scratched it I wouldn't care.

Am I overreacting? Here's a pic:

http://www.nikostoscani.com/images/3gscratches.jpg
Click to expand...

Seriously? You are overreacting. No buyer is going to refuse your phone next year because of that. The phone isn't a water-balloon, it can be touched and set down without a case. Goodness, I was expecting gashes, thats nothing.

To those saying he should have raised hell, you must be kidding me. Thats like screaming at a valet for driving over an ant-hill when going to park your car.

Wow. Just wow.

dccorona said:
Plus, you probably just lost around $50-100 on resale. Thats no laughing matter
Click to expand...
Are you kidding me? Please say yes.... waiting... no, you are serious.. oh god.

The resale value for a year old phone is what, $350? So you mean to tell him due to those hardly noticeable scratches his phone is now worth $250? Or even $300? Oh my god, this really is too funny. Clearly (CLEARLY (CLEARLY)) you have never tried selling an iPhone before. You can get full price for them even if they have small scratches all over the back and chrome, people don't really care. The fact that you are devaluing the product by that much shows you clearly have NO idea what you are talking about.

Those tiny marks do NOT warrant a replacement, quit babying your stuff so much. And yes, I own a 3G S but I don't treat it as obnoxiously as some of you people clearly do.
 
uberamd said:
Seriously? You are overreacting. No buyer is going to refuse your phone next year because of that. The phone isn't a water-balloon, it can be touched and set down without a case. Goodness, I was expecting gashes, thats nothing.

To those saying he should have raised hell, you must be kidding me. Thats like screaming at a valet for driving over an ant-hill when going to park your car.

Wow. Just wow.


Are you kidding me? Please say yes.... waiting... no, you are serious.. oh god.

The resale value for a year old phone is what, $350? So you mean to tell him due to those hardly noticeable scratches his phone is now worth $250? Or even $300? Oh my god, this really is too funny. Clearly (CLEARLY (CLEARLY)) you have never tried selling an iPhone before. You can get full price for them even if they have small scratches all over the back and chrome, people don't really care. The fact that you are devaluing the product by that much shows you clearly have NO idea what you are talking about.

Those tiny marks do NOT warrant a replacement, quit babying your stuff so much. And yes, I own a 3G S but I don't treat it as obnoxiously as some of you people clearly do.
Click to expand...

I have sold 2 iPhones before

both, I made sure had been swapped out right before selling, and I can tell you, the difference is not in the actual appearance, but in the fact that you can advertise it as "like new, only used for 3 days" as opposed to "used", and that is what makes all the difference. I watch my phones go for $50-100 more than the ones that sell as "used", and $50-100 less than those that truly are brand new.

Its a mental thing

so stop assuming that you know everything, because you don't

they don't warrant a replacement if YOU caused them. If a tech specialist damages your product, they should in good conscience replace it, although technically their warranty terms claim they can damage your phone in any way during inspection and not be held responsible for it.
 
I agree with the OP.

When I go to the grocery store, it makes me cringe when the cashier just tosses my box of Cheerios on the belt. I dug through every box of Cheerios in that store to find the one pristine box, and for some dumb 16 year old kid to just abuse it like that, this post has brought those memories back.

Seriously. It's a phone. You paid a couple of hundred bucks for it. Getting upset over invisible scratches on the Apple logo is ridiculous. Not as ridiculous as carrying in a magazine to have it placed on, but VERY close.

Incidentally, I do take care of my stuff. My Blackberry Curve is almost 2 years old, and has been in a case since before I left the store with it. I just checked, and the Blackberry logo is in perfect, out of the box condition. I figure that lack of a scratch may get me an extra $1 on ebay, if I take the time to take and upload a picture that's that detailed...
 
dccorona said:
I have sold 2 iPhones before

both, I made sure had been swapped out right before selling, and I can tell you, the difference is not in the actual appearance, but in the fact that you can advertise it as "like new, only used for 3 days" as opposed to "used", and that is what makes all the difference. I watch my phones go for $50-100 more than the ones that sell as "used", and $50-100 less than those that truly are brand new.

Its a mental thing

so stop assuming that you know everything, because you don't

they don't warrant a replacement if YOU caused them. If a tech specialist damages your product, they should in good conscience replace it, although technically their warranty terms claim they can damage your phone in any way during inspection and not be held responsible for it.
Click to expand...

To the contrary I sold a year old 8GB 3G for 425. It has a Gelaskin on the back and the guy didn't even ask to remove it. he was more concerned about the screen and chrome bezel.
 
Nikos said:
My father thinks I'm crazy because of things like this. He sees me wiping my phone all the time and always teases me about it. I don't even put the phone against my ear when I'm on it. I think I got it from my mother.
Click to expand...


Alright, I do agree with you on this part. I don't do that, either. It's amazing how gross a screen can get. Blech.
 
Nikos said:
Am I too crazy, or is this just absurd?
Click to expand...

It's absurd. Absurd that people get so insanely worked up about an object. It's a phone. It's not a priceless family heirloom. It's not an ancient relic from Babylonian times. It's a phone.

As well these phones aren't made of fairy wings and a child's laugh. Neither are they made by Fabergé. They can take a bit of use. In fact, they are meant to be used. Shocking I know, but an iPhone is not actually meant to be kept in a hermetically sealed bell jar in bunker two miles underground.

Stop stressing about completely inconsequential nonsense. If you're that OCD about the state of your phone you're probably better off not even having one in the first place. Ditch your phone now before you give yourself a heart attack from worrying over a bit of plastic and glass.
 
My AT&T girl

was very gentle when she opened mine...she even worked it with a broken wrist and arm in a sling...I did watch her carefully...LOL
 
dccorona said:
I have sold 2 iPhones before

both, I made sure had been swapped out right before selling, and I can tell you, the difference is not in the actual appearance, but in the fact that you can advertise it as "like new, only used for 3 days" as opposed to "used", and that is what makes all the difference. I watch my phones go for $50-100 more than the ones that sell as "used", and $50-100 less than those that truly are brand new.

Its a mental thing

so stop assuming that you know everything, because you don't

they don't warrant a replacement if YOU caused them. If a tech specialist damages your product, they should in good conscience replace it, although technically their warranty terms claim they can damage your phone in any way during inspection and not be held responsible for it.
Click to expand...

So you mean to tell me that because of those two tiny marks, you couldn't sell it as "like new"? Those are hardly noticeable... And what do you mean swapped out days before selling? Do you intentionally damage your phones so Apple needs to replace them with refurbs so you get a shiny new one then flip it?

And I have no idea who YOU are selling to, but I also have sold two iPhones that had been used for months and nobody inspected them closely and I got the exact same asking price as everyone else was shooting for. So quit acting like you know everything by saying a small mark that makes no difference will devalue a product by $50-100. Thats foolish. My co-workers saw the picture and your comment and broke into laughter. Then, I did the same.
 
uberamd said:
So you mean to tell me that because of those two tiny marks, you couldn't sell it as "like new"? Those are hardly noticeable... And what do you mean swapped out days before selling? Do you intentionally damage your phones so Apple needs to replace them with refurbs so you get a shiny new one then flip it?

And I have no idea who YOU are selling to, but I also have sold two iPhones that had been used for months and nobody inspected them closely and I got the exact same asking price as everyone else was shooting for. So quit acting like you know everything by saying a small mark that makes no difference will devalue a product by $50-100. Thats foolish. My co-workers saw the picture and your comment and broke into laughter. Then, I did the same.
Click to expand...

no, my first gen got a dead strip little more than a week before the 3G came out, so I had it swapped before I sold it

And my 3G had cracks on the back. Instead of getting it switched at first sign, I waited until it was time to sell, then I had it swapped out

Like I said before, its not the actual scratches, but rather the fact that you can in good conscience claim that the phone is like new. I don't know about your morals, but if I were selling a phone on eBay (thats who I sell to btw), I make sure that the buyer knows exactly what they are getting. if there's a scratch on the phone, I believe the buyer deserves to know. I also know that any intelligent buyer would rather bid on a like new phone than on a used phone with scratches

and also, i wonder how your company is doing on productivity if you and your coworkers are browsing the macrumors forums during company time, viewing posts together
 
I used to care but now not so much....i just do a quick wipe down and carry on with my life.
 
i had a similar experience yesterday when i went in for a replacement. the genius took the replacement out of the white box, completely removed the plastic, and put it on the bare wood desk with enough force to hear 2 or 3 bouncing/rocking sounds. :(

however, when i first got my original phone at AT&T, the rep. was intelligent enough to leave the plastic on, and just lift up the tabs covering up the dock connector.
 
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