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Love the way this Genius handled my phone today.
- Thread starter Nikos
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I just said that because things do happen in the warehouse, Especially in UPS/FedEx warehouses (kicked/dropped/lost/ran over/stolen boxes) Don't get upset cause I pointed out your excessive pointless thread making earlier.
I don't understand why they even opened the box at the Apple store. Where I bought mine, they just scanned the bar code and handed it to me after I paid for it. Box only got opened when I got home.
I think you might be over reacting about the end result - it's not too bad. But you're right to be angry over the service.
We pay a premium for these products and I'm sure Apple would not be happy if a supplier sent them scratched up components and they were forced to use them and try and shift the stuff damaged!
I would have said something as it's unacceptable. Here generally activation was done at home so units were sold sealed.
The guy at my Apple Store was brilliant. He ever so gently peeled off whatever plastic he needed to, was careful not to touch the phone and replaced the plastic carefully at the end. I thought, yep, he understands 
And I'm not even that bothered about scratches
And I'm not even that bothered about scratches 
If Apple will not accept your accidental damage in their warranty, then you should not accept an employee not treating your things with respect.
Thats really bad.
At least when I had my 3G swapped because of cracks and light leaks (>>) the Genius I dealt with left the plastic screen protector on my replacement while they did what they had to.
Damn I even left that screen protector on for the trip home and now I always place my phone on a soft surface when at home. I never put it on a table or anything harsh.
When I go to bed I use the cleaning cloth as a little bed for it, so it doesn't touch the table. My phone is still pristine, and I've had the replacement for around 12 weeks now. I carry it in my pocket on its own, doesn't share with coins or keys and it is pristine. Even the
on the back is pristine.
Goes to show you can care for things without a fugly case.
@ Nikos, its not over reacting or the damage caused in my opinion, its the principle, I wonder if they would want there phone treating like that.
At least when I had my 3G swapped because of cracks and light leaks (>>) the Genius I dealt with left the plastic screen protector on my replacement while they did what they had to.
Damn I even left that screen protector on for the trip home and now I always place my phone on a soft surface when at home. I never put it on a table or anything harsh.
When I go to bed I use the cleaning cloth as a little bed for it, so it doesn't touch the table. My phone is still pristine, and I've had the replacement for around 12 weeks now. I carry it in my pocket on its own, doesn't share with coins or keys and it is pristine. Even the
on the back is pristine. Goes to show you can care for things without a fugly case.
@ Nikos, its not over reacting or the damage caused in my opinion, its the principle, I wonder if they would want there phone treating like that.
Its JUST a phone.. don't be all OCD over it.. God forbid you drive a Royce and a small rock hits anywhere under your car..
Seriously USE THE PHONE dont baby it I found the more I babied the phone the less I actually enjoyed it (trying desperately to keep it in its case, keep it clean, not a smudg....aaaaaaarg!)
Seriously USE THE PHONE dont baby it I found the more I babied the phone the less I actually enjoyed it (trying desperately to keep it in its case, keep it clean, not a smudg....aaaaaaarg!)
I want my iPhone to stay mint too.
It's wrapped in lint-free cloth, in a fireproof safe, in a sealed room with a temperature and humidity controlled environment.
I just couldn't bear to think that it could get scratched
It's wrapped in lint-free cloth, in a fireproof safe, in a sealed room with a temperature and humidity controlled environment.
I just couldn't bear to think that it could get scratched
Urgh, I'd be really p*ssed off too if I were you. I don't spend all that money on a mobile phone for it to get all scratched up by some inconsiderate person!
There's some serious Anal Retentive people in the thread. You do not ever see the back casing! Buy a Gel Skin for the back or a sticker. Plastic chrome will scratch no matter what.
I'm sorry she abused your iPhone though.
I think you accidentally your sentence... twice.
If you are going to be a stickler for spelling and grammar then at least get your own message right.
Holy f**ing Jesus.
Don't get your panties in a bunch. A couple of scratches on the back of a phone?
You should be on your knees thanking this is your biggest problem
Freaking OCD drama
Don't get your panties in a bunch. A couple of scratches on the back of a phone?
You should be on your knees thanking this is your biggest problem
Freaking OCD drama
That sux getting scratches put there by someone else. Ya, it's minor, but it is annoying.
When I bought my phone Friday, the girl that was going to activate it actually asked me if I wanted to, "do the honors?". In other words, she asked if I wanted to open the box and hook it up for activation. I told her, "Hell no!". She asked me why, and I told her because if it gets dropped during activation, you're guess who's fault it is. She said, "Mine?", and I just told her...yep!
When I bought my phone Friday, the girl that was going to activate it actually asked me if I wanted to, "do the honors?". In other words, she asked if I wanted to open the box and hook it up for activation. I told her, "Hell no!". She asked me why, and I told her because if it gets dropped during activation, you're guess who's fault it is. She said, "Mine?", and I just told her...yep!
Wrong, actually. When I sold my 3G two days ago it had not a single scratch or mark on it because I look after my things. I'm not obesessive, I just make sure it's in my Sena slip case when it's in a pocket or bag and when I'm using it I'm just mindful of what sort of surface I'm putting it on.
The result? A great looking phone which holds its second-hand value when I come to sell it to finance the next model.
I've got a screen guard and griffin i-clear case which I love as it's got a raised bevel and if you drop face down no risk of glass breakage. It comes off quickly for use in the house.
I've used a small bit of the original clear front plastic on the logo and you can't see it's there as it smoothed down lovely.
I do this through experience with all my other gadgets I've loved and passed on or sold.
If you were buying something off ebay what would you bid on? That's what I think about things.
I've used a small bit of the original clear front plastic on the logo and you can't see it's there as it smoothed down lovely.
I do this through experience with all my other gadgets I've loved and passed on or sold.
If you were buying something off ebay what would you bid on? That's what I think about things.
The key jangling thing is pretty bad, but putting your phone on a table.. do you seriously have a problem with that?
LOL.
It is so funny you posted this. I was stressing out that they were going to activate it in store because of this same reason. I know that they dont give a crap when they activate them, and they will just put it on the counter with no case on or anything and really not care.
Needless to say, I was glad when they told me they did not have to open it up in store
Last year when we had to do 3G activations in the store I voiced my concern with a touch of embarrassment. To my joy the guy behind the counter said that "Apple warned us that many customers would be concerned like you are and suggested we let the customer handle the product." So from that point onward I did all the "driving" with the phone itself, poking sim card removal pins, plugging in the cable, holding the phone, removing plastic, etc.
I thought it was amusing that supposedly Apple actually warned of people like... "us."
The key jangling thing is pretty bad, but putting your phone on a table.. do you seriously have a problem with that?
If the table has granules of sand or similar on it, it's just as bad if not worse than the keys.
That said, I need this dude's problems. Boy I wish my life was so extremely perfect that a minor scratch on a phone was worth complaining to the internet about.
I agree.. it's a phone, not an antique. A little scratch on the surface of the phone is not going to affect the functionality in any way.
My 2G iPhone had scratches all over it, in fact some of the aluminium was even chipped off in parts, yet I didn't even notice it until I sold it and had to describe the condition.
Typos and dropped words in a post bashing spelling and grammar.
I ♥ IRONY!
I too would be highly upset if this had happened to me. My AT&T rep was very understanding when I asked her if I could put my phone into my Otterbox before she even activated it.