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Macbook Air Issues-Apple Store Visit

Scottsdale said:
You might get lucky. A lot of people have had their original MBA's swapped out for a v 2,1 MBA. Your best bet is to complain about it failing to be like every Mac you have owned before it... and mention how it doesn't meet up to your expectations for an Apple product. Good luck.
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Okay but first gens that are not under apple care wouldn't get this kind of treatment would they?
 
gan6660 said:
Im sure. I let it charge for 2 hours until the charging light turned green and still nothing. Apple tried one of their techniques and it still didnt work. As of right now the plan is that Apple will ship the box and Ill get it tomorrow and then I am to ship it back to them once again. I may run it down to the fedex depot this time though since Im going on vacation next week so I want to try and sort this out before I leave. Anway the guy told me that once they receive it they will do some test that they do and then they will call me with choices as to what to do. Im not sure what those choices will be though.
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Whatever happened with your MBA? Has Apple fixed it yet?
 
Man, what are you doing calling these scmucks? You would almost certainly have a brand new computer by now if you would just go into the store. You spend as much time on the phone as it would take you to get the apple store each time.
 
bowlerman625 said:
Whatever happened with your MBA? Has Apple fixed it yet?
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It's at home and I got it last Tuesday but I've been on vacation so I haven't seen it yet. My grandma told me apple called but i don't know what for. They are going to call back early this week.
 
ozreth said:
Man, what are you doing calling these scmucks? You would almost certainly have a brand new computer by now if you would just go into the store. You spend as much time on the phone as it would take you to get the apple store each time.
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I thought calling was better since I thought they had more choices then the stores but I guess I was wrong.
 
Well I got home today and opened the box and the MBA worked but the top case was horribly dirty and had deep scratches like it was slid around a table when it was being fixed.
 
You should repack it in the box and take it to an Apple store and show them how you received it and give them the details of the whole story... And do this with the manager.
 
EarthDawn said:
You should repack it in the box and take it to an Apple store and show them how you received it and give them the details of the whole story... And do this with the manager.
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So you think this would be the best course of action?
 
Should I call first and tell them I want to go to the Apple store and get a replacement because I have been without my laptop for too long and see what they say? I dont want to go to the store just to have to set up another repair since its about 40 minutes away. Also I wonder if I can get a free magic trackpad for all the trouble?
 
gan6660 said:
Should I call first and tell them I want to go to the Apple store and get a replacement because I have been without my laptop for too long and see what they say? I dont want to go to the store just to have to set up another repair since its about 40 minutes away. Also I wonder if I can get a free magic trackpad for all the trouble?
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Hell no, just walk into the store and make a scene. I have personally seen this work more than once at my local Apple store. Why continue to be taken for a sap. Why take it from them and complain to us. Make loud noises!

Apple wants their customers to be happy. You are NOT. Let them know it in no uncertain terms and they WILL take care of you and try to make you happy again!
 
If this is an Apple store who know nothing of your problems so far, I'd say give them a chance to hear the story and offer a solution, before throwing a fit. "Politely furious" works wonders for me. And, take printed copies of all correspondence so far. And don't agree to anything you are not 100% happy with, or leave the store.

Just my opinion.
 
Do you think I could get a replacement even though the only thing wrong is scratches on the lid?
 
I decided to call one more time because I really dont want to drive to the Apple store and was informed that the man from Executive Relations is now in charge of the case and I am awaiting a phone call from him.
 
gan6660 said:
I decided to call one more time because I really dont want to drive to the Apple store and was informed that the man from Executive Relations is now in charge of the case and I am awaiting a phone call from him.
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Look make sure you thank him for his attention to your dilemma, but as the previous person said be politely firm in your approach with him.

Maybe you should say that you really do not even want this computer back because after all the work they have done you wonder what will go wrong next and that you'd rather have a "new" refurb instead of your old problem machine that even headquarters can't fix after x times to their repair facility.

Is all he can say is no, but you've put your request out there.
 
mangrove said:
Look make sure you thank him for his attention to your dilemma, but as the previous person said be politely firm in your approach with him.

Maybe you should say that you really do not even want this computer back because after all the work they have done you wonder what will go wrong next and that you'd rather have a "new" refurb instead of your old problem machine that even headquarters can't fix after x times to their repair facility.

Is all he can say is no, but you've put your request out there.
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Thats what I plan to do becuase its really getting ridiculous.
 
Well I got a phone call and he wanted to see pictures because he said that the repair depot has been also taking pictures and he wanted to compare them. He said that he has called the repair depot and asked if they had any pictures from the most recent repair visit and has yet to hear back from them. I have sent my pictures to him so I am waiting for another call.
 
As I've stated a LONNNGGG time ago... Just take it to the store! It's really easy to defuse a customer over the phone as opposed to in person. Screw the pictures, just go out to the store now!
 
still in school said:
As I've stated a LONNNGGG time ago... Just take it to the store! It's really easy to defuse a customer over the phone as opposed to in person. Screw the pictures, just go out to the store now!
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What do you think they would do in the store? I mean its only scratches.
 
gan6660 said:
Well I got a phone call and he wanted to see pictures because he said that the repair depot has been also taking pictures and he wanted to compare them. He said that he has called the repair depot and asked if they had any pictures from the most recent repair visit and has yet to hear back from them. I have sent my pictures to him so I am waiting for another call.
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The other thing is when did the repair depot take the pictures? Upon receipt or after repair and just before packaging. This could be an important time line to know.
 
mangrove said:
The other thing is when did the repair depot take the pictures? Upon receipt or after repair and just before packaging. This could be an important time line to know.
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Thats what I want to know to. He said he isnt even sure that the depot even took pictures this past time and was waiting on confirmation from them on whether they did or not. I thought I would hear from him again today but its already 5:30 so thats not happening. If I dont here something tomorrow Im going to the store on Thursday.
 
If it comes to that make sure you ask for the store manager. Remember to be politely firm.

It I were in your shoes it would take all the "reserve" I could muster to be calmly firm.
 
mangrove said:
If it comes to that make sure you ask for the store manager. Remember to be politely firm.

It I were in your shoes it would take all the "reserve" I could muster to be calmly firm.
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Do you think I should make a "Genuis" Bar appointment or just go into the store and ask for the manager?
 
I think in this case I'd just walk in and ask for the Manager since the Genius bar might get you started on the wrong path.

You want to get to the point of the problem not waste more downtime.
 
I think you should call the Apple Store today and see when will the manager be available at the store so you can speak to him.
 
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