Macbook palmrest crack

[Cdumitru78]

Just got mine replaced

Out of warranty Macbook, cracked palmrest area, took it to the store and they had it fixed in 20 minutes. Apple rep told me this a documented Apple issue, and Apple will fix it free of charge for a period of three years after the purchase of the unit, no questions asked.

 

[FCBarca]

Out of warranty Macbook, cracked palmrest area, took it to the store and they had it fixed in 20 minutes. Apple rep told me this a documented Apple issue, and Apple will fix it free of charge for a period of three years after the purchase of the unit, no questions asked.

Thanks for the tip, I reserved a slot at the genius bar for tomorrow

 

[itsme92]

My late 2006 Macbook is cracking, but not on the palmrest. It is cracking near the "feet" on the lid. It has a 3 year warranty, expiring on December 24.

My question is, will the Genius bar fix it? Everyone seems to have the palm rest crack, not the lid.

 

[thorteso]

Is there any solution?

I have had my macbook for over a year and a half now and have had the case replaced once already. I am very careful about not putting weight on it, dropping it, or closing it too quickly. Once the case cracked at the wrists, the "feet" cracked as well and it started traveling up the sides of my case. Once it starts it all kind of snowballs.
The very nice people at the Apple Store replaced it free or charge and said that it was a common issue for my model and that they can't do anything about the design flaw.
Anyway, my wristpad is starting to show signs of cracking again and I want to stop it before it gets bad. Does anyone know of a hard plastic cover that would go on top of the wristpad? Would one work? I see all of the "sticker-like" ones online, but would that help the cracking or just cover dirt?
Any advice would be great!

 

[dontwalkhand]

Does anyone know of a hard plastic cover that would go on top of the wristpad? Would one work? I see all of the "sticker-like" ones online, but would that help the cracking or just cover dirt?
Any advice would be great!

The sticker ones would help with the cracking because the feet wouldn't press directly on the palmrest, instead, now presses on the padded sticker thing.

 

[macandipodfan]

A few months ago, after having both the keyboard assembly and the bottom casing replaced due to cracks, the casing near the hinge started to crack.

I took the Macbook in to an Apple store, but they said they no longer fix Macbook cracks. As my Macbook is still in Applecare, and it appears that other Macbooks are getting fixed for free, should I try again?

 

[hawaiibee]

White Macbook Palm Rest Cracked

Out of warranty Macbook, cracked palmrest area, took it to the store and they had it fixed in 20 minutes. Apple rep told me this a documented Apple issue, and Apple will fix it free of charge for a period of three years after the purchase of the unit, no questions asked.

Do you know if this is a real policy? I went to Apple store @ Alamoana Center (Honolulu, HI) - I bought my Macbook 10/2007 - and they told me it would not be covered and would cost "about $100 or $125 or more" - no one knew what they were talking about.

'Joy' was very certain about it "you should have bought apple care"...

My thought is that the macbook is already overpriced, to have to pay for apple care because of a design flaw! Wtf! Ironically apple is known for their 'design'...

 

[fluffyx]

My late 2006 Macbook is cracking, but not on the palmrest. It is cracking near the "feet" on the lid. It has a 3 year warranty, expiring on December 24.

My question is, will the Genius bar fix it? Everyone seems to have the palm rest crack, not the lid.

Officially, no, but it doesn't hurt to smile and ask nicely.

 

[fluffyx]

Do you know if this is a real policy? I went to Apple store @ Alamoana Center (Honolulu, HI) - I bought my Macbook 10/2007 - and they told me it would not be covered and would cost "about $100 or $125 or more" - no one knew what they were talking about.

'Joy' was very certain about it "you should have bought apple care"...

My thought is that the macbook is already overpriced, to have to pay for apple care because of a design flaw! Wtf! Ironically apple is known for their 'design'...

It's definitely a real policy. I don't have the article number off the top of my head, but if you call 800-APL-CARE, almost everyone should know about this issue. You could also go back to the Genius Bar and hope you get someone who is familiar with basic Apple policy. I've really never heard of a Genius who didn't know about this issue.

In the unlikely even that you still get no luck, just send me a direct message and I'll look up the Apple Article Number for this issue. You can then take that article number to your Apple Store and they'll do the repair free of charge.

 

[Stokes]

December 27, 2009.

I'm getting a new laptop tomorrow and decided I'd get this early 2008 2.4Ghz WhiteBook ready to go. I had about a one inch crack on the right hand side.

Booked my online appointed at the Apple, they told me to come back in an hour, and I got a new topcase/keyboard assembly for no charge. Internally, Apple charged themselves about $190.

No grief or other issued from the staff, just a 'Yep' and 'Can you come back in about an hour?"

BTW, my machine has been out of warrenty for 10 months, and I didn't buy AppleCare

 

[hawaiibee]

Called Apple Care - they just told me to goto the store.... (probably just for foot traffic).

 

[BigAus]

Same story in Australia. Took Macbook with cracks in palmrest to the Apple store. It is 16 months out of warranty.

The computer was fixed in about 45 mins, no questions asked. They slightly dented the bottom case (can't complain on a 2+ year old computer) but otherwise great service.

 

[Redline13]

I just got my late 2007 MacBook fixed today. It had developed two cracks on the palm rests. I had actually ignored it until the second one appeared. I made an appointment at the genius bar and they fixed it. No questions asked. It only took a couple of hours.

 

[doubleohseven]

Out of warranty Macbook, cracked palmrest area, took it to the store and they had it fixed in 20 minutes. Apple rep told me this a documented Apple issue, and Apple will fix it free of charge for a period of three years after the purchase of the unit, no questions asked.

That's awesome! I'm actually going in to my local Apple Store tomorrow for the same issue...I'm guessing it's a common fault.

So they'll actually replace the casing even if it's something minor like this? (small part of the plastic casing came off) EDIT: Just noticed the exact same crack happened to another member's MacBook...crazy!

And I don't have a reservation for the Genius Bar...they were all booked out until Saturday. Can I still get it fixed?

 

[Maim]

So they'll actually replace the casing even if it's something minor like this?

And I don't have a reservation for the Genius Bar...they were all booked out until Saturday. Can I still get it fixed?

Yes and yes

 

[xUKHCx]

...

That is the classic macbook crack, I have had that happen to me twice. And yes the will replace it.

My macbook is going in again on Friday because I noticed a very long crack on the very bottom of the machine which runs just next to the rear vent. Looking closely at it it is actually 4 or 5 cracks that have joined up.

Check your computer all over for cracks.

 

[doubleohseven]

That is the classic macbook crack, I have had that happen to me twice. And yes the will replace it.

My macbook is going in again on Friday because I noticed a very long crack on the very bottom of the machine which runs just next to the rear vent. Looking closely at it it is actually 4 or 5 cracks that have joined up.

Check your computer all over for cracks.

Typing this from the Apple Store in Sydney as we speak...just handed my MacBook in, no questions asked. Sadly it's registered as a 'QuickDrop', so it's going to take about 3-4 days to get it fixed. ah well.

Anyway, time to do some shopping...

 

[jenny28583]

Hmm, interesting. How long do they fix these things? My MB is 3 years + and I have cracks too. They don't bother me too much - all cosmetic after constant use and round the world travel, but would be good to know.

 

[Stokes]

As always, great service from Apple.

 

[macsarethebest]

A few months ago, after having both the keyboard assembly and the bottom casing replaced due to cracks, the casing near the hinge started to crack.

I took the Macbook in to an Apple store, but they said they no longer fix Macbook cracks. As my Macbook is still in Applecare, and it appears that other Macbooks are getting fixed for free, should I try again?

Yes, you should! My black late 2006 macbook had the same problem, and apple just fixed it yesterday. They also replaced the trackpad and the keyboard, but that's probably because it's all one piece. Like I said, I got it fixed yesterday, and if you're under applecare, you should definitely try again.

 

[Natedoggy]

Cracked Palmrests on Macbooks

Today is April 20th 2010 and I just had my Macbook palmrest replaced free at an Apple store. Just take yours in if it is cracked as there is no time limit to get this done. It is an Apple Known issue with Macbooks and the guy there told me they would replace it for the life of the Macbook if need be as many times as it might need it. You do need to call the Apple store you want to take it to first and set up a reservation so you do not have to wait when you get there to get it done.

 

[Elisha]

They replaced mine as well no questions asked today.
Mine was a late 2006 model.
I went in to replace my melted MagSafe which is another known issue and just happened to ask about the cracks and they took it immediately and I got it back within an hour!

 

[MVallee]

Got mine replaced today.

Have a late-2006 white MacBook (no Applecare) with the same cracks along the edge of the palmrest. Called Apple today and that recognized it as a know issue and told me to bring it in to be repaired. Brought it in and in 30 minutes it was replaced. Not only the palmrest has been replaced, but the trackpad and keyboard! Both were working fine and I made no complaints to Apple about them (some keys had visible wear and the trackpad was shiny from over-use), but they are both brand new. I don't know if they have to replace the whole all the stuff if the palmrest is cracked or what, I thought it would be just the gray-ish plastic surrounding the keys replaced.

One thing I am a bit annoyed with was that I also complained to Apple that the bottom of my Mac is cracked along the vent at the back. Looks like dozens of tiny cracks joined together in one big long crack. When I called Apple they said that yes, they had heard of that happening and would also replace it. The Genius at the bar however told me that it is not a know issue and to replace it they would charge me and send it away. I may call Apple back and find out of the Genius was just mis-informed.

Either way, still happy my keys and tackpad look like new!

 

[meisterjager]

Wow, happy I stumbled across this!

I have a Macbook from January 2008 and mine cracked just over a year ago, when it was about 3 months out of Warranty. I figured it was a lost cause and never persued the matter, but I will certainly be making the trip to my local Apple store to get this fixed. I'll miss the crack though.. but not so much now I know it's not a unique scar for my Macbook

Thanks for this guys - I'm sure I'll post again when I've got this fixed!

 

[Chappers]

Had mine repaired 3 months ago - the top-plate was falling to pieces really.

The bad news - they lied to me - said they put a support inside so it wouldn't happen again. Last week it cracked again and surprise surprise I can clearly see there is no support inside.

Not exactly impressed.