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Macbook palmrest crack

Just a tip for avoiding pointless discussions with ignorant genius bar staff:

Call Apple support BEFORE bringing your macbook to the store. They are aware of the problem and will give you a record number which entitles you to free repair. In case a genius bar employee refuses to cooperate, just throw the number at him, and he'll be good.
 
Got my crack fixed free tho MacBook warranty expired

Same crack on my white MacBook. Went to the Genius Bar at my local Apple Store today. My warranty expired 6 months ago. They replaced the lower case for free. Had to wait about 45 minutes for the repair to be completed.
 
I'm just wondering, if i happen to go to the apple store, *reserve a genius bar* are they going to fix the macbook crack defect? my sister's macbook has cracks on both left and right palm rest... and they're familiarly even, it's sort of weird how it's even on both sides. same length...

My sister's macbook is the 2.16ghz c2d m-2007 whitebook.
will apple still take care of it??


No warranty what so ever on this WhiteBook
 
MarkCooz said:
I'm just wondering, if i happen to go to the apple store, *reserve a genius bar* are they going to fix the macbook crack defect? my sister's macbook has cracks on both left and right palm rest... and they're familiarly even, it's sort of weird how it's even on both sides. same length...

My sister's macbook is the 2.16ghz c2d m-2007 whitebook.
will apple still take care of it??


No warranty what so ever on this WhiteBook
Click to expand...

If you book an appointment and head in, they will most likely fix it. IF the computer looks like its been abused, maybe not. They have replaced mine twice, both out of warranty. If the tech is there, they can fix it in <20 mins.
 
I just had the lower case replaced on an '06 white CD MacBook still under AppleCare. Tucson Genius Bar agreed to replace it - no in store repair however, had to wait 5 days. I mentioned a couple annoying stuck pixels and got a new display too.
 
i bought a used macbook with applecare that doesn't expire until dec 2010. i called applecare and reregistered the macbook under the new owner, me. i asked if the lower casing is cracked, will apple replace it? they said if it is cosmetic damage, they will not fix it. they said applecare is only for defective hardware. so i'm going to take it into the applestore and get a guy to look at it for me. do i need an appt for that? which local los angeles/oc store has good success at replacing a cracked lower casing(near rear vent and palmrest? also, doesn't applecare cover the macbook cracking? has there been an official press release or anything about the macbook cracking or palmrest discoloration replacement program?
 
bionictony said:
i bought a used macbook with applecare that doesn't expire until dec 2010. i called applecare and reregistered the macbook under the new owner, me. i asked if the lower casing is cracked, will apple replace it? they said if it is cosmetic damage, they will not fix it. they said applecare is only for defective hardware. so i'm going to take it into the applestore and get a guy to look at it for me. do i need an appt for that? which local los angeles/oc store has good success at replacing a cracked lower casing(near rear vent and palmrest? also, doesn't applecare cover the macbook cracking? has there been an official press release or anything about the macbook cracking or palmrest discoloration replacement program?
Click to expand...

There isn't really a program covering this issue, it's just something that every Apple Store (and authorised repair centre) has been informed about.

None of Apple's warranties cover cosmetic damage, but in this case there is a design flaw with the product and as such it should be replaced for you free of charge both in AND out of warranty.
 
My MacBook had cracked in about 3-4 different areas. The top case (of course), all along the bottom of the computer, and behind the computer where the vents are located two tiny chunks of plastic had come off (right beside the hinges). Called Apple last Friday and explained to them my situation and they agreed to fix the computer, even though the warranty ran out in March. They shipped me a box yesterday, and I check today and see that it's already on it's way back to me. That gives me confidence in purchasing Apple products over and over again. I'm already eyeing a lovely new 13" MacBook Pro... :D
 
dissappointed in apple service

i have a macbook 2007 still in warranty until dec 2010 and apple will not cover my lower case cracks. they are hairline cracks. my cracks are right below the palm rest and in the rear vent area. my palm rests have not cracked yet. i called applecare and they said casing cracks are cosmetic and is not covered under applecare warranty. i went to the apple store in brea, california with an appointment. i showed the so called genius person the macbook and he had to take it to the techs in the back. he came out later and told me apple won't cover it. it is cosmetic damage does not affect the functionality. apple used to cover it but NOT ANYMORE. he said it was normal wear and tear. idiots! is there an official apple press release or anything that mentions macbook cracks? I'M SO MAD.
 
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Oh craaap. So I have the same palmrest crack on my blackbook from 2007 and since my city had no apple store and I thought this might have been my fault, I used some industrial strength crazy glue. And NOW, I'm finding out my city is getting an apple store and I'm still under warranty/Apple care, so I'm wondering if it's likely they're still replace my case? It's really unappealing to look at, but I had to glue it or else the piece was definitely going to fall out and I was afraid the insides would be exposed. Should I call Apple Support ahead of time and explain to them? I'm feeling pretty stupid now for not sending my macbook in as soon as it happened, but it's my only computer and I desperately need it for university every day.
 
Got my laptop back this evening. Looks better than before, but Apple only replaced the top case. I thought they were going to replace the whole casing since it's all cracked, but at least they fixed the part that was bugging me the most. I might buy the other parts off eBay and get a friend of mine to install them for me.

Unfortunately, my new keyboard looks like it's sunken a little bit in the middle. Oh well, I'll eventually learn to with it. Can't be shipping my laptop back and forth to Apple over little things.
 
Okay so unfortunately my WhiteBook is starting to crack on the plamrest.

it's still there, but the piece is like hanging now. it's like I can pull it out anytime, and the crack will just show up...

It's the right side palmrest of my macbook, do you think apple will still cover it?

thanks for anyone who can help. I'll see if i can get photo's of it
 
So a bit of the plastic just chipped off of the bottom right corner of my topcase. This isn't the part where the magnets are, will it still be covered? I'm still under Applecare and have already had my topcase replaced before for palmrest cracks. Also, the nearest Apple store is an hour away and small so I doubt they would have the part in stock, should I call and see if they can order it before I come in? TIA!
 
ref26 said:
So a bit of the plastic just chipped off of the bottom right corner of my topcase. This isn't the part where the magnets are, will it still be covered? I'm still under Applecare and have already had my topcase replaced before for palmrest cracks. Also, the nearest Apple store is an hour away and small so I doubt they would have the part in stock, should I call and see if they can order it before I come in? TIA!
Click to expand...

You may try to call AppleCare and while on the phone email them a photo with the damage, they'll tell you whether or not they can cover it.
 
I still find it hard to believe/understand how Apple continues to produce these macbooks with the design flaw. :confused:
 
I'm coming up on my 4th time being repaired. Last time I got it repaired they said it was a newly designed palm rest that shouldn't crack, but it did. Is there anything I can say/do to get a new computer? I like the fact that the repair is free but it is a pain to take my computer every 3 months to get it fixed...
 
longwood said:
I'm coming up on my 4th time being repaired. Last time I got it repaired they said it was a newly designed palm rest that shouldn't crack, but it did. Is there anything I can say/do to get a new computer? I like the fact that the repair is free but it is a pain to take my computer every 3 months to get it fixed...
Click to expand...

If you have the same problem with a machine 3 or more times apple will likely offer to replace the whole machine, however you may have to ask/demand politely and firmly.
 
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