Macbook palmrest crack

[r0flmonster]

I recently got a Macbook, like last week lol, and I've been reading this thread and since I used to wear glasses(switched to contacts) I took the precaution to make sure that the crack hopefully wont happen and did this:

It's the 2 wiping clothes I used to use for my glasses. I just put them there whenever I shut my Macbook when I go from class to class or when Im going home or something like that. It works pretty well and it provides a nice soft cushion for the bezels to rest on, rather than making contact with the top of the keyboard/trackpad. =) My feet look weird haha, it's the type of socks im wearing, they like stretch a lot in the front for some reason...

 

[hogfaninga]

I use this when I close my Macbook and it also is used for cleaning my screen and case. It is perfect and comes in different colors. I highly recommend this if you want to protect your investment.

http://www.radtech.us/Products/NotebookScreenSavrz.aspx

 

[BlueRazor2]

How long does it take to get the palm rest crack repaired if you take it to an Apple store?

 

[hogfaninga]

How long does it take to get the palm rest crack repaired if you take it to an Apple store?

Depends on the store and how busy they are. My friends had his crack(tiny, tiny crack) after 2 1/2 years and no Applecare and they replaced it free in 2 hours.


My wife's Macbook is almost 3 years old and she takes it almost everywhere and no cracks. Believe me she doesn't baby it at all.

 

[bsheridan]

How long does it take to get the palm rest crack repaired if you take it to an Apple store?

Well I got mines fixed this week. I was quoted to expect 10-14 days (repaired at London Regents St store). I headed home and got a call 2 and a half hours after I left it in saying it was fixed and ready for pick up!

So all I can say is 'sometime in the future'

BTW, there are also these available from RadTech. a bit pricey IMO.

 

[FCBarca]

I recently got a Macbook, like last week lol, and I've been reading this thread and since I used to wear glasses(switched to contacts) I took the precaution to make sure that the crack hopefully wont happen and did this:

It's the 2 wiping clothes I used to use for my glasses. I just put them there whenever I shut my Macbook when I go from class to class or when Im going home or something like that. It works pretty well and it provides a nice soft cushion for the bezels to rest on, rather than making contact with the top of the keyboard/trackpad. =) My feet look weird haha, it's the type of socks im wearing, they like stretch a lot in the front for some reason...

Good luck...I did something very similar a year ago with a material that was 'cushiony' as well although not that same kind of cloth/wipe you are using...I can tell you it did nothing to abate the crack formation...As I pointed out earlier in this thread, the crack actually appeared almost in the exact amount of time as it took for the first one did from the date of purchase (12 months for each month)...And, honestly, we were ginger as hell keeping that on (Which is a pain in it of itself) the entire year on opening and closing...Not sure it will ultimately help but no harm in trying.

 

[FCBarca]

How long does it take to get the palm rest crack repaired if you take it to an Apple store?

Varies obviously...If the part is in stock, they can theoretically do it within a couple of hours but typically quote 1-3 days...Never had to wait that long either time mine was replaced.

 

[cogsinister]

How long does it take to get the palm rest crack repaired if you take it to an Apple store?

My local Apple reseller/service center (we have no Apple store here) had the top case for my MB in stock and replaced it while i waited, took about 20 mins in all......

Trouble was they seem to have cracked the bottom case putting it back on ( my MB has been in twice, the fan died).......

*sigh*

 

[CaptainCaveMann]

This generation of Macbooks ::shakes head::

I think Apple should send out a MASSIVE recall and give everyone who bought a plastic macbook their money back. They truly are P'S OF &%$#. Of course this would never happen, because corporations are greedy and care nothing about the consumer or Americans in general. If they did, they would stop outsourcing jobs, and begin actually making a quality product for people. Instead of trying to make something as cheap as possible, to get it in the hands of 14 year olds.

 

[Dybbuk]

My local Apple reseller/service center (we have no Apple store here) had the top case for my MB in stock and replaced it while i waited, took about 20 mins in all......

Trouble was they seem to have cracked the bottom case putting it back on ( my MB has been in twice, the fan died).......

*sigh*

!! I had this same issue. Apple will tell you that bottom cases aren't covered under warranty, but don't listen. They will replace it if you fight with them long enough.

 

[freeloader]

I need to get mine done too.

i taped it up cos it was falling off....but it end up coming off...i still got the missing piece so i'm going to take that with me...

I am having SOOOO much trouble reserving a time... the closest for me is the Bentall Centre in Kingston. I was about to reserve a time on Sunday and I needed to check if I was free and then clicked reserve it said TIME UNAVAILABLE!!! I was soo p'd cos i've been trying to reserve time for days!! Any advice??? Can ring up and reserve or do you think I should just go there and see if they can fit me in

 

[cogsinister]

!! I had this same issue. Apple will tell you that bottom cases aren't covered under warranty, but don't listen. They will replace it if you fight with them long enough.

That sounds unbelieveable, all parts of the machine are covered by warranty !!!

My local Apple service center are very good tho, they never argue, they just fix it.........unless it looks like deliberate damage, but in this case they caused the crack themselves.......

 

[Mpulsive81]

Ok so i'm planning on going up to my local Apple store and pleading my case. It's not under warranty (CD macbook, no applecare) so for the people who don't have a warranty, what are you telling them to get them to help out?

 

[hogfaninga]

This generation of Macbooks ::shakes head::

I think Apple should send out a MASSIVE recall and give everyone who bought a plastic macbook their money back. They truly are P'S OF &%$#. Of course this would never happen, because corporations are greedy and care nothing about the consumer or Americans in general. If they did, they would stop outsourcing jobs, and begin actually making a quality product for people. Instead of trying to make something as cheap as possible, to get it in the hands of 14 year olds.

That is funny. While there has been some with problems I know 6 people with Macbooks (some have had them for 2 years) with no cracking. Of course we hear the ones whose did crack on here more often than those who didn't. Plus Apple has been good about replacing the cases of those who cracked.

To say the Macbook is crap is stupid. It is a fine computer. My wife has one and I do also. This is my second one and I haven't had any problems and I don't take care of it like I should. I travel with it often and take it almost everywhere. Can Apple do better? Of course, but any company can.

 

[CaptainCaveMann]

That is funny. While there has been some with problems I know 6 people with Macbooks (some have had them for 2 years) with no cracking. Of course we hear the ones whose did crack on here more often than those who didn't. Plus Apple has been good about replacing the cases of those who cracked.

To say the Macbook is crap is stupid. It is a fine computer. My wife has one and I do also. This is my second one and I haven't had any problems and I don't take care of it like I should. I travel with it often and take it almost everywhere. Can Apple do better? Of course, but any company can.

Just because Apple has replaced the casings for people, does not justify the defect in the first place. The people should get their money back, because they are using the laptop for it's intended purposes from the factory and the book is not holding up. That is breaking the consumer/producer contract. If Apple put on the advertisement that "By the way, some of these computers will crack, but we'll replace the top case when they do.", then people would have no right to complain. But as it stands people should complain, get their money back, and look into what they can do to destroy capitalism. That's my 2 cents, if you don't like it, welcome to America.

 

[hogfaninga]

Just because Apple has replaced the casings for people, does not justify the defect in the first place. The people should get their money back, because they are using the laptop for it's intended purposes from the factory and the book is not holding up. That is breaking the consumer/producer contract. If Apple put on the advertisement that "By the way, some of these computers will crack, but we'll replace the top case when they do.", then people would have no right to complain. But as it stands people should complain, get their money back, and look into what they can do to destroy capitalism. That's my 2 cents, if you don't like it, welcome to America.

Thanks for the welcome, but I have been in America for 3 decades.

I don't think it is a defect. Some people have had cracks, but I know numerous people with them and none have had the problem. Of course we will hear about the so-called problems on a Mac board. People need a place to vent and here it is. What we don't hear from is the millions who haven't had that problem. My good friend works at an Apple store and I asked her if this was a wide spread problem. She said they have a few coming in, but it isn't wide spread by any means. Plus there is no way to prove that it wasn't the users fault in many of these instances. Listen I know it is a problem with some(you hear them complain on here--but at least Apple replaces them fast even when out of warranty in many instances), but to suggest that Apple needs to refund everyone's money because of the "some" is stupid. If a company recalled/gave refunds because of every minor problem then no company could stay in business.

 

[bassproguy07]

yah my mom thinks I did this to her macbook, but its clearly not the case! I have two, one on each side of the track pad, both the exact same length!!

 

[Mpulsive81]

The people should get their money back, because they are using the laptop for it's intended purposes from the factory and the book is not holding up. That is breaking the consumer/producer contract.

What consumer/producer contract did you sign when you purchased it? I don't recall signing anything saying that I'm going to hold Apple responsible for any defect I may or may not incur. Defects are a part of any industry. From cars to PCs to plastic childs toys to, yes, even Macs. Sounds to me like you just wanna get something for nothing. I'll bet you're one of those people who raises hell to get their meal for free because they forgot to leave out the onions, aren't u?

Mac has been pretty good about standing behind their product. Microsoft's been just as helpful with the RRoD on the xbox360s. Have I been happy that I've had to send mine in twice? No. But I'm glad that then the fertilizing substance hits the oscillitating device, they've manned up and took care of things like a reputable company should.

But I don't deserve a full refund. That's like saying I should get a refund on my 5 year old car because something went bad on it last month. You had the option of getting a warranty. If you don't get it, then it's your fault when something goes wrong. (because EVERYTHING breaks in time, some just sooner than others) Be lucky Apple is trying to help and doesn't refer you to their "365 days to purchase Applecare" clause and shoo you out the door.


And next time, just let them remake ur enchilada with no onions and let the rest of us eat in peace

 

[CaptainCaveMann]

Thanks for the welcome, but I have been in America for 3 decades.

I don't think it is a defect. Some people have had cracks, but I know numerous people with them and none have had the problem. Of course we will hear about the so-called problems on a Mac board. People need a place to vent and here it is. What we don't hear from is the millions who haven't had that problem. My good friend works at an Apple store and I asked her if this was a wide spread problem. She said they have a few coming in, but it isn't wide spread by any means. Plus there is no way to prove that it wasn't the users fault in many of these instances. Listen I know it is a problem with some(you hear them complain on here--but at least Apple replaces them fast even when out of warranty in many instances), but to suggest that Apple needs to refund everyone's money because of the "some" is stupid. If a company recalled/gave refunds because of every minor problem then no company could stay in business.

I understand what your saying. Here is where we differ. I believe this problem is not a matter of if it affects some macbooks, but WHEN will affect all macbooks. I think this is a design flaw, and since all the macbooks are designed the same, it will affect all of them in time. Yes you have friends with macbooks that have not cracked, and maybe they have had them for 2 years. But they WILL crack eventually. It's like saying tires will never wear out because they have lasted two years. They will eventually right? Well, I believe the macbooks will crack eventually due, to the magnetic latch, plastic bumpers, and weak/brittle casing.

 

[CaptainCaveMann]

What consumer/producer contract did you sign when you purchased it? I don't recall signing anything saying that I'm going to hold Apple responsible for any defect I may or may not incur. Defects are a part of any industry. From cars to PCs to plastic childs toys to, yes, even Macs. Sounds to me like you just wanna get something for nothing. I'll bet you're one of those people who raises hell to get their meal for free because they forgot to leave out the onions, aren't u?

Mac has been pretty good about standing behind their product. Microsoft's been just as helpful with the RRoD on the xbox360s. Have I been happy that I've had to send mine in twice? No. But I'm glad that then the fertilizing substance hits the oscillitating device, they've manned up and took care of things like a reputable company should.

But I don't deserve a full refund. That's like saying I should get a refund on my 5 year old car because something went bad on it last month. You had the option of getting a warranty. If you don't get it, then it's your fault when something goes wrong. (because EVERYTHING breaks in time, some just sooner than others) Be lucky Apple is trying to help and doesn't refer you to their "365 days to purchase Applecare" clause and shoo you out the door.


And next time, just let them remake ur enchilada with no onions and let the rest of us eat in peace

That was entertaining. I'm sorry to inform you that I don't own a macbook. We are talking computers here, not cars. When you buy a car, it is stipulated in the contract under "wear and tear" that the car will eventually break down, or parts of it will. However, when you buy a macbook from Apple, it is not public knowledge that the "durable poly carbonate shell" will crack within a few weeks, months, or years, which seems to be the case. And actually if you want to talk about meals coming to you that are different from what you ordered, then let's talk about that. First of all, a restaurant is providing you, the customer, with a service. If it is not what you were paying for, than why should you pay? For example, and this is relevant since you like cars, when you go and get your oil changed, you paying for a service. Your paying for them to change the oil on your car so you don't have to. Would you still pay for it, if they put water in your engine rather than oil? Or would you still pay for the oil change if they only put in half the amount of oil that your car needs?

A service, is a service. No matter what. And if you pay for something you should get what you paid for, as it was intended. End of story.

 

[Mpulsive81]

We are talking computers here, not cars.

didn't you just bring up tires?

It's like saying tires will never wear out because they have lasted two years.

lol - i'll give you credit on a couple points, i see what you're getting at. But you're still looking for loopholes on how to get something for nothing. If I got onions or the wrong order, i'd tell the waiter and he's quickly make it right. It's not his fault, but he represents the company and will make it right for me. He does his part and i leave a tip showing my appreciation. If they're willing to make things right, why am I gonna try to have my cake and eat it too? Trying to go home with a full belly and a pocket full of change is a perfect example of capitalism in action...a concept you said people should try to destroy.

Now that differs if someone damaged my property, as in your instance of putting water in my oil. (or a banana in the tailpipe!) They'd pay for my repairs, but they wouldn't buy me a new car. If they only filled the oil half way, i'd tell them they need to top it off. They'd say "oh, sorry about that man...i'll get right on it" Theres no need to throw a temper tantrum and try to milk them into giving me my service for free. I'd drive away with a full crankcase of oil and they would've been paid. Same concept applies here...if Apple spilled water in my macbook, they would fix it at no charge to me.

 

[stewartlittle]

My gf's macbook just had the same crack/chipping occur. It is still under warranty, so I took it into the Yorkdale Apple store in Toronto. They said they would order the part, because they can't keep them in stock with so many needing replaced. Once its in, in a week, they will call and fix it, with another week of wait time. But at least its fixed for free.

 

[Tutankhamark]

I took my core duo macbook in to the genius bar and they replaced it out of warranty. Nice.

Was it free, or did you have to pay for the repair?
If you did pay, do you know if it is free when in the warranty?

 

[Mpulsive81]

Was it free, or did you have to pay for the repair?
If you did pay, do you know if it is free when in the warranty?

Mine was fixed yesterday outside of warranty, no charge. It should be fixed while under warranty just the same

 

[bsheridan]

Was it free, or did you have to pay for the repair?
If you did pay, do you know if it is free when in the warranty?

Its free in warranty. The genius said to me when I was getting mines fixed, because it maybe 2 weeks to get fixed (although it only took 2 and a half hrs ), it can still be fixed out of warranty for free even 6 months from now because it is a known problem ie- it is a manufacture defect, not user induced.