MacBook Pro EFI Firmware Update 1.7 Problems

[Smoothie]

I own a macbook pro 1.5 (mid 2009) version, and I couldn't get my OCZ SSD working. After downgrading the EFI it works like a charm. Thanks a lot.

Mechanical hard drives don't really benefit from SATA 2, but SSDs should. So you're probably not getting the best performance out of your SSD by limiting the SATA interface speed. But it's better than beachballs.

It's a shame that Apple hasn't addressed this issue. Maybe it's because it doesn't confront the typical purchaser in the face from the moment they use the product. It only surfaces when the hard drive is replaced, which most people probably never do.

This is unlike the iMac "yellow screen" issue which was evident the first time the system was turned on. Or the iPad WiFi issue which goes to the core functionality of the product and is also evident right away. I believe Apple acknowledged those problems -- as affecting a small number of users.

 

[Max(IT)]

Mechanical hard drives don't really benefit from SATA 2, but SSDs should. So you're probably not getting the best performance out of your SSD by limiting the SATA interface speed. But it's better than beachballs.

It's a shame that Apple hasn't addressed this issue. Maybe it's because it doesn't confront the typical purchaser in the face from the moment they use the product. It only surfaces when the hard drive is replaced, which most people probably never do.

This is unlike the iMac "yellow screen" issue which was evident the first time the system was turned on. Or the iPad WiFi issue which goes to the core functionality of the product and is also evident right away. I believe Apple acknowledged those problems -- as affecting a small number of users.

I sent a feedback. Did you ?

I own a macbook pro 1.5 (mid 2009) version, and I couldn't get my OCZ SSD working. After downgrading the EFI it works like a charm. Thanks a lot.

I solved the problem using EFI 1.7 + hdapm: no more beachballs and hig performance for my hdd.
I don't know if it works on a SSD

 

[hotjase]

Macbook Pro Mid 2009 15" EFI 1.7 Sata II Issue

Hi Everybody,

i had the opportunity to test a macbook pro mid 2010 with intel series 5 chipset, and a "third party SSD" was used, it ran flawlessly in sata 2, with a xbench disk score >300. Those Apple branded Toshiba SSD' s (official Apple Supported SSD's) only run in SATA 1 even wth EFI 1.7 working correctly !

Numerous times on my macbook pro 15" mid 2009 with EFI 1.7 firmware, the SSD would not install OSX 10.6, let alone run OSX 10.6.

Roll back to EFI 1.6 solves the problem temporarily at the expense of SATA 1 speeds (xbench showing around 200 max).

I can only assume the MCP79 from nvidia is causing this issue, and only a macbook pro logic board change to an intel chipset (or to a newer MCP Nvidia chipset) would solve this problem.

I believe the fault is hardware based and pinpointed to the nvidia MCP79, and no efi update post 1.7 will be able to fix it ! How Nvidia have fallen from grace even in the core logic business, gone are the old Athlon Nforce days.

Funny how apple will charge u over 2000 dollars (2010 MBP) to fix an issue which is a quality control issue !

NOT COMPATIBLE WITH EFI 1.7 ON MACBOOK PRO MID 2009 15"
(but tested and working on Windows in Sata 2, using Intel ICHx chipset)
Intel being the keyword.

1. CORSAIR P256 SSD (WORST RANDOM SPEEDS ! ONLY GOOD AT SEQUENTIAL)
2. INTEL X25-M 80GB G1 (EXPENSIVE, LOW CAPACITY AND BETTER DRIVES AROUND)
3. A-RAM 200GB SSD, USING SANDFORCE CONTROLLER (BEST SSD SO FAR !)

WHAT WORKS IN SATA 2 (3GBPS ON MCP79)

1. SEAGATE 7200RPM 500GB HDD 2.5" 9.5MM

(if apple bothered to also include USB3, Sata 6Gbps (esata) in their macbook pro's then the workarond could easily be achieved !) who needs firewire or usb 2 if u have USB 3 !

regards,

Jase
__________________
-Macbook Pro 15.4" 2.53 Base Model with 128GB Apple SSD Mid 2009" - Wanting to Sell It ! 200GB wont work in sata 2 !

Apple wants us to fork out another MBP 2010 to fix it ?
->Friend's test machine ! Macbook Pro 15.4 Core i7 , HiRes 1680x1050, Mid 2010
, 200GB aftermarket SSD with sandforce controller SATA 2 verified $2000 ++++???
NO WAY !
- iPhone3G S⃣ 32GB

 

[Mazda 3s]

I haven't checked this thread in months, but I thought I'd ask. Do the new 13" and 15" MBP models still have the same SATA issues with third-party SSDs?

 

[immortalis]

I haven't checked this thread in months, but I thought I'd ask. Do the new 13" and 15" MBP models still have the same SATA issues with third-party SSDs?

Mazda 3s, check this out http://www.macperformanceguide.com/Reviews-MacBookProCore_i7-SATA.html

 

[tkermit]

Mazda 3s, check this out http://www.macperformanceguide.com/Reviews-MacBookProCore_i7-SATA.html

That article is only talking about the MacBook Pro Core i7 (April 2010) machines though ?! I do think that the SATA issues with third-party SSDs have been resolved though - even for the 13" MBPs. Would be inexcusable if not.

 

[iyacyas]

Would be inexcusable if not.

What is inexcusable is the fact that they never fixed the issue with the machines that suffer (still) from this issue. Stock and third party drives!

But yes I'd hope that they fixed it on the new model at least...

I too am curious if the issue still exist, as my Powerbook is getting a little long in the tooth. But they still have no 13" with Matte screen so I'll stick with my trusty ol' 12" beauty with Matte finish! Its been 6 long years ans she's never failed me.

 

[Frosties]

....they still have no 13" with Matte screen so I'll stick with my trusty ol' 12" beauty with Matte finish!

The macbook is a little better than the macbook pro when it comes to glare and reflections as it only is glossy and not fit with a glass plate. You could look into that next time at the store. That was one reason a friend of mine went with the macbook instead of the macbook pro last generation.

 

[RRsteve]

The title and category of this thread is misleading (Macbook Pro), as i thought it did not pertain to me -- with a non-pro white 13" Macbook 5,2-- yet I believe it now does.

Early 2009 White Macbook 2.16Ghz (5,2).
Intel X25M 160GB G1
NVidia MCP79, 3.0Gbps displayed
SMC Version (system): SMC 1.38f5

I frequently have the 20-60 second pauses with the Spinning Pinwheel of Death. I can freely switch b/w any apps-- yet they all have the spinning pinwheel and I can't do anything until the problem goes away. It's definitely affecting me, as a non Pro macbook user.

1) How can I force 1.5Gbps on a non pro macbook to stop these rainbow wheels? The firmware updates 1.7 and 1.6 seem to be for Macbook Pro only.

2) Is this problem wholly unrelated to TRIM then, theory is its NVidia MCP79 related?

3) Any better southbridge controllers to look for in macbooks?

 

[iyacyas]

The macbook is a little better than the macbook pro when it comes to glare and reflections as it only is glossy and not fit with a glass plate. You could look into that next time at the store. That was one reason a friend of mine went with the macbook instead of the macbook pro last generation.

Sorry for the late response I have been out awhile...

I cannot live without firewire, and the illuminated keyboard is really nice.

 

[iyacyas]

The title and category of this thread is misleading (Macbook Pro), as i thought it did not pertain to me -- with a non-pro white 13" Macbook 5,2-- yet I believe it now does.

This exact problem does not pertain to you, as this problem only affected the Macbook Pro.

Now this problem may be of the same nature but the fixes will not apply to you.

So you may what to start another thread so that users can assist you with your specific problem is correlation to your model.

I do suggest that you run "disk repair" and "repair permissions" from Disk utilities. Then if that does not help then check your RAM. If you changed the RAM from factory then that is a good suspect.

But try not to respond to this on this thread as we should try to keep it open to this specific Macbook Pro problem.

Like I suggested you'll benefit more opening a new thread.

 

[dieideeistgut]

weird weird weird

Hey ppl, i've read thru this a lot of times and now i have to contribute to this topic because what i'm having here seems quite weird to me:

I own an 5.3 MBP (5.4 - mid2009 bought in feb. 2010) and i tried differend SSDs in this machine. With and without EFI 1.7. I tried an OCZ and 2 SuperTalent SSDs before i went serious and looked for a SSD working 100% in the MBP and i got myself a Samsung SSD directly out of a MBP running this SSD with EFI 1.7. I played with this machine for a while before i took the SSD out and all worked fine (no beachballs, no hangs).
I took the SSD out, placed it in my own 5.3 MBP with EFI 1.7 and i was faced with the old problems again. SSD doesnt boot at all. Can't install OSX on it over the MBP....and so on.
This makes me confused. How could that be? I mean the both MBPs were 100% identical systems....*scratching head*

 

[djnp]

Why is this for?

Alright, here is my take on the russian instructions, tested and worked thank the lord.

Idiot proof version coming soon.

1337 version ( those who know their way around in mac)

1) Download the linked .dmg file.

http://rapidshare.com/files/275188610/Aluminum_MacBook_Pro_Recovery.dmg

2) do not mount file

3) plug in a usb drive any size

4) REformat this USB drive in Mac OSX HFS+ Journaled in disk utility.

5) Click on the newly formatted drive Volume, then click on the tab restore (same row as erase).

6) in this panel you will see two white input boxes, in source you will browse and select the .dmg downloaded in step 1, you can either brose it or drag and drop it in the source bow.

7) in the Destination box, drag and drop the newly formatted Volume from step 4/5

* no need to have the erase destination box checked/ticked.

8) hit the restore button/

9) once this is done, unplug and replug the usb drive, shut down the machine

10) boot up the machine while its booting up, before the apple icon pops up, press and hold the OPTION button until your drives/partitions pop up.

11) in my case i had three pop up, my bootcamp partition my main mac harddrive, and the BOOTABLE USB drive i just made, select the bootable USB drive (yellow orangish color) Use Arrows to navigate and Enter button to select

12) once this is selected the apple logo will come up and a dark gray bar will start to move right under it. Sit relax and wait for the process to be done.

END: you have now downgraded to EFI firmware 1.6

If you get this error

"Image Error:

Could not find any scan information. The source image needs to be imagescanned before it can be restored."

Click on the image file in the list on the left and then click on Image in the menu and then on Scan Image for Restore. After that, everything should go smoothly.

Thanks to SmAcDuff for pointing out the solution to the Image scan error.

What is the result we get after doing this? I got to this page from http://discussions.apple.com/thread.jspa?messageID=12062463&#12062463

But this page didn't mention anything that will help us improve the speed using 750GB 5400RPM hard drive.

 

[fishbert]

What is the result we get after doing this? I got to this page from http://discussions.apple.com/thread.jspa?messageID=12062463&#12062463

But this page didn't mention anything that will help us improve the speed using 750GB 5400RPM hard drive.

The end result is downgrading the firmware in specific MacBook Pros from 2009.

It has nothing to do with increasing general drive performance, and everything to do with preventing frequent hangs and lock-ups.

 

[ryuworks]

Does this issue affect Late 2008 MacBook Pros with the same Nvidia chipset as well? And do the fixes work? Or is it just the 2009 models?

 

[Ruahrc]

I have the Corsair P256 SSD in my 2009 13" MBP. I think I have this EFI 1.7 compatibility problem too. I saw one poster above who also said the P256 is not compatible with 1.7 on his 15" MBP, does anyone know if I roll back to 1.6 will it help or solve the issues?

I first noticed that I was not able to transfer files onto a FW800 hard drive, the computer would lock up when trying to do so. It happened with 2 different drives, leading me to believe that it was the computer and not the drive(s).

I thought it was unrelated but upon further reflection I too experience the 20sec or so beach ball freezes.

I took the computer to the Apple store they ran a series of diagnostics on the motherboard and said it all checked out okay, they suspect the SSD is the culprit. I am going back to the Apple store today to give them the original HD that came with the computer so they can test that too, and see if they still see the problem.

I know they won't see the problem, and they will just blame the 3rd party drive. But what can be done to fix it? I want to try reverting to EFI 1.6, but do I have to convince them to do so? I can try the "unofficial" rollback method here in the thread- if I do that will I invalidate the AppleCare or does it transparently roll back to EFI1.6?

I am going to talk to them today about the EFI issue, and see if they can test it on EFI 1.6 or roll mine back- but if they don't what other option do I have? I paid for AppleCare so I would like to preserve the warranty.

It's a bit of a catch-22 because it's really the interaction between the Apple firmware and the 3rd party drive that causes the problem, but you don't know if you will have issues unless you install the update, after which there is no "official" way to go back if you do see problems.

P.S. is there any reports of people having problems with the stock SSDs and EFI 1.7? I know Apple hides behinds its' non support of 3rd party drives but if some of their SSDs have trouble with 1.7 then it's not as easy to pin on "unsupported 3rd party hardware".

 

[Ruahrc]

Putting in an update here in case anyone needs the info.

I took my laptop to the Apple store and they initially thought it was the SSD causing the problems. At first the Genius denied being able to downgrade the firmware to 1.6 to check for problems but I suppose after speaking with Apple Engineering he found a way to downgrade. Unfortunately downgrading did not seem to help.

I gave them the stock HD that came with the MBP and they reported that even the stock HDD was causing lockups. They suspected either a bad SATA cable or a failed logic board, and they ended up replacing the logic board. The board came with 1.7 and he said he did not experience any problems with the new board and EFI 1.7, however, he rolled back to 1.6 to test as well and noticed that the performance seemed to be better (he said the computer booted substantially faster with 1.6) so he left it as 1.6 and returned the laptop to me.

So far so good, I have been able to copy data to and from my FW800 external drives and not get any lockups. I successfully copied 360GB of data from the old drive to the new one and no problems! I have only had the computer back for a few hours but so far no stalls/beachballs, despite me trying to stress the system with intensive tasks. My HDD is reported as being connected with 1.5GBps in system profiler, so it must be EFI 1.6. I am going to leave it be for now rather than to risk another 1.7 update. The computer indeed does boot extremely quickly- you get to the apple logo screen with the spinning cog, and it barely gets around once before it switches to the desktop. I do recall this as being faster than my old logic board and 1.7, where it was around 5 spins' worth of loading.

I think my SSD read speed is suffering a little from the EFI 1.6, my write/read speeds for an 8GB file using the AJX system tester are ~75MB/s and ~130MB/s. I think the read speed would be higher on SATA 3GBPs but I would take that in trade for the stability. At least I still have the option to upgrade the EFI, and there's also the "unofficial" rollback method. For now I'm just staying put though, glad I seem to be free of hangups, and that I can use my FW port again.

In all I guess I am pretty satisfied with the support I got from Apple, and I guess in the end Applecare has paid off for me since I did need a logic board repair which would have been very expensive to repair (my computer is just over a year old). But, this is the second hardware failure this MBP has seen, compared to my benchmark Powerbook G4 which ran for 5 years and no issues until I sold it .

Ruahrc

 

[zjabri]

thank you

Alright, here is my take on the russian instructions, tested and worked thank the lord.

Idiot proof version coming soon.

1337 version ( those who know their way around in mac)

1) Download the linked .dmg file.

http://rapidshare.com/files/275188610/Aluminum_MacBook_Pro_Recovery.dmg

2) do not mount file

3) plug in a usb drive any size

4) REformat this USB drive in Mac OSX HFS+ Journaled in disk utility.

5) Click on the newly formatted drive Volume, then click on the tab restore (same row as erase).

6) in this panel you will see two white input boxes, in source you will browse and select the .dmg downloaded in step 1, you can either brose it or drag and drop it in the source bow.

7) in the Destination box, drag and drop the newly formatted Volume from step 4/5

* no need to have the erase destination box checked/ticked.

8) hit the restore button/

9) once this is done, unplug and replug the usb drive, shut down the machine

10) boot up the machine while its booting up, before the apple icon pops up, press and hold the OPTION button until your drives/partitions pop up.

11) in my case i had three pop up, my bootcamp partition my main mac harddrive, and the BOOTABLE USB drive i just made, select the bootable USB drive (yellow orangish color) Use Arrows to navigate and Enter button to select

12) once this is selected the apple logo will come up and a dark gray bar will start to move right under it. Sit relax and wait for the process to be done.

END: you have now downgraded to EFI firmware 1.6

If you get this error

"Image Error:

Could not find any scan information. The source image needs to be imagescanned before it can be restored."

Click on the image file in the list on the left and then click on Image in the menu and then on Scan Image for Restore. After that, everything should go smoothly.

Thanks to SmAcDuff for pointing out the solution to the Image scan error.

Thank you very much , thats great one year of pain with EFI 1.7 firmware update , total freezes , kernel panics and many strange things on MBP mid 2009 , anyone can tell me why Apple did that to us ?

best

 

[dieideeistgut]

Hey ppl, i've read thru this a lot of times and now i have to contribute to this topic because what i'm having here seems quite weird to me:

I own an 5.3 MBP (5.4 - mid2009 bought in feb. 2010) and i tried differend SSDs in this machine. With and without EFI 1.7. I tried an OCZ and 2 SuperTalent SSDs before i went serious and looked for a SSD working 100% in the MBP and i got myself a Samsung SSD directly out of a MBP running this SSD with EFI 1.7. I played with this machine for a while before i took the SSD out and all worked fine (no beachballs, no hangs).
I took the SSD out, placed it in my own 5.3 MBP with EFI 1.7 and i was faced with the old problems again. SSD doesnt boot at all. Can't install OSX on it over the MBP....and so on.
This makes me confused. How could that be? I mean the both MBPs were 100% identical systems....*scratching head*

As a follow-up: I wanted to change to a SSD Raid and got my hands on two 256GB Samsungs. Wich also forced me to get rid of my SuperDrive and put in a Adapter-Frame. During this i found out that all SSDs i had (Corsair, SuperTalent and Samsung) worked with EFI 1.8 when installed with the Adapter-Frame and attached to the other SATA-Port. Both SSDs: Same as before: no boot at all. Just for information.

 

[ryuworks]

Is there an alternative link for the firmware downgrade dmg? Can't seem to download it off rapidshare

 

[cschmieding]

Downgrade doesn't work

Hi,
I tried it several times with SD-Card, USB Stick CD .....
but the effect was, that the system rebooted always, or the system stucked with a grey screen.
Here are som details:
Modellname: MacBook Pro
Modell-Identifizierung: MacBookPro5,4
Prozessortyp: Intel Core 2 Duo
Prozessorgeschwindigkeit: 2,53 GHz
Anzahl der Prozessoren: 1
Gesamtzahl der Kerne: 2
L2-Cache: 3 MB
Speicher: 4 GB
Busgeschwindigkeit: 1,07 GHz
Boot-ROM-Version: MBP53.00AC.B02
SMC-Version (System): 1.49f2

Help needed

 

[SiliconSpy]

issue is not with the controller

Hi Everybody,

i had the opportunity to test a macbook pro mid 2010 with intel series 5 chipset, and a "third party SSD" was used, it ran flawlessly in sata 2, with a xbench disk score >300. Those Apple branded Toshiba SSD' s (official Apple Supported SSD's) only run in SATA 1 even wth EFI 1.7 working correctly !

Numerous times on my macbook pro 15" mid 2009 with EFI 1.7 firmware, the SSD would not install OSX 10.6, let alone run OSX 10.6.

Roll back to EFI 1.6 solves the problem temporarily at the expense of SATA 1 speeds (xbench showing around 200 max).

I can only assume the MCP79 from nvidia is causing this issue, and only a macbook pro logic board change to an intel chipset (or to a newer MCP Nvidia chipset) would solve this problem.

I believe the fault is hardware based and pinpointed to the nvidia MCP79, and no efi update post 1.7 will be able to fix it ! How Nvidia have fallen from grace even in the core logic business, gone are the old Athlon Nforce days.

Funny how apple will charge u over 2000 dollars (2010 MBP) to fix an issue which is a quality control issue !

NOT COMPATIBLE WITH EFI 1.7 ON MACBOOK PRO MID 2009 15"
(but tested and working on Windows in Sata 2, using Intel ICHx chipset)
Intel being the keyword.

1. CORSAIR P256 SSD (WORST RANDOM SPEEDS ! ONLY GOOD AT SEQUENTIAL)
2. INTEL X25-M 80GB G1 (EXPENSIVE, LOW CAPACITY AND BETTER DRIVES AROUND)
3. A-RAM 200GB SSD, USING SANDFORCE CONTROLLER (BEST SSD SO FAR !)

WHAT WORKS IN SATA 2 (3GBPS ON MCP79)

1. SEAGATE 7200RPM 500GB HDD 2.5" 9.5MM

(if apple bothered to also include USB3, Sata 6Gbps (esata) in their macbook pro's then the workarond could easily be achieved !) who needs firewire or usb 2 if u have USB 3 !

regards,

Jase
__________________
-Macbook Pro 15.4" 2.53 Base Model with 128GB Apple SSD Mid 2009" - Wanting to Sell It ! 200GB wont work in sata 2 !

Apple wants us to fork out another MBP 2010 to fix it ?
->Friend's test machine ! Macbook Pro 15.4 Core i7 , HiRes 1680x1050, Mid 2010
, 200GB aftermarket SSD with sandforce controller SATA 2 verified $2000 ++++???
NO WAY !
- iPhone3G S⃣ 32GB

Jase
I dont think the problem is with the controller. I have my Crucial M225 256GB SSD in with EFI1.7 running 250+MB/s in the CD slot with a CDdrive/HDD mount kit (that mounts the HDD in a CD/DVD drive blank). The cable is only 1inch long. Have had it like this for more than 6 months, with Win7(bootcamp)/Win2003(in parallels) and ZERO lockups or issues other than the fact i have no CD/DVD drive. i can live with this as i rarely use it anyway. So i think personally its a cable problem not a controller problem. Unless the DVD controller port differs in some way to the HDD port?

 

[SiliconSpy]

Looking forward to seeing if you are successful after insulating the cable. If it works I might give it a shot.

Let us know how you get on!

Cant believe it has been 6 months since i last looked at this. I got so happy that this was working i seriously didnt worry about insulating the cable (although i did buy a spare cable from the US (i live in Oz - total cost $100 AUD - in preparation for testing this so i could swap it out again with out touching the original cable) however i have been so happy with the stable machine i just didn't go back to try this. Will dig out the cable and try it just before christmas when i have a day in the house and some spare time to play with this.

 

[sstyle]

Hi!
Today I bought OCZ Vertex 2 90Gb and install to MacBook Pro MC374 (mid 2010)
I get 3Gbit\s speed by default (without doing anything)

Result:
AJA System Test
Write 190Mb\s
Read 221Mb\s

Xbench

Results 230.72
System Info
Xbench Version 1.3
System Version 10.6.6 (10J567)
Physical RAM 4096 MB
Model MacBookPro7,1
Drive Type OCZ-VERTEX2
Disk Test 230.72
Sequential 135.26
Uncached Write 254.05 155.98 MB/sec [4K blocks]
Uncached Write 224.19 126.85 MB/sec [256K blocks]
Uncached Read 57.26 16.76 MB/sec [4K blocks]
Uncached Read 269.47 135.43 MB/sec [256K blocks]
Random 783.97
Uncached Write 1081.47 114.49 MB/sec [4K blocks]
Uncached Write 468.20 149.89 MB/sec [256K blocks]
Uncached Read 1544.12 10.94 MB/sec [4K blocks]
Uncached Read 717.31 133.10 MB/sec [256K blocks]


Is it normal result or something wrong?

 

[drummerdano1973]

It works on my Macbook Pro Mid-2009

Alright, here is my take on the russian instructions, tested and worked thank the lord.

Idiot proof version coming soon.

1337 version ( those who know their way around in mac)

1) Download the linked .dmg file.

http://rapidshare.com/files/275188610/Aluminum_MacBook_Pro_Recovery.dmg

2) do not mount file

3) plug in a usb drive any size

4) REformat this USB drive in Mac OSX HFS+ Journaled in disk utility.

5) Click on the newly formatted drive Volume, then click on the tab restore (same row as erase).

6) in this panel you will see two white input boxes, in source you will browse and select the .dmg downloaded in step 1, you can either brose it or drag and drop it in the source bow.

7) in the Destination box, drag and drop the newly formatted Volume from step 4/5

* no need to have the erase destination box checked/ticked.

8) hit the restore button/

9) once this is done, unplug and replug the usb drive, shut down the machine

10) boot up the machine while its booting up, before the apple icon pops up, press and hold the OPTION button until your drives/partitions pop up.

11) in my case i had three pop up, my bootcamp partition my main mac harddrive, and the BOOTABLE USB drive i just made, select the bootable USB drive (yellow orangish color) Use Arrows to navigate and Enter button to select

12) once this is selected the apple logo will come up and a dark gray bar will start to move right under it. Sit relax and wait for the process to be done.

END: you have now downgraded to EFI firmware 1.6

If you get this error

"Image Error:

Could not find any scan information. The source image needs to be imagescanned before it can be restored."

Click on the image file in the list on the left and then click on Image in the menu and then on Scan Image for Restore. After that, everything should go smoothly.

Thanks to SmAcDuff for pointing out the solution to the Image scan error.

Thanks alot!!! No more stuttering!! If you are having issues with the seagate xt downgrade to 1.6!!!!