Been watching this for a while, thought I'd chime in. I'm an EU customer and my delivery window opens tomorrow; it's becoming quite obvious that I'm not getting my laptop at the start of the window. And sure, that's quite disappointing. But the reaction here has been quite silly (blatant favouritism, other people have theirs already I want it now etc.). I'm willing to bet that the large majority of us have absolutely no idea how the factories operate and other such ogistical matters, so making any sort of assumption is meaningless. Any number of things could have gone wrong, it's a complex process. Just think about how lucky you are that in about a weeks time, you'll have what's possibly the nicest computer one can get. So everyone, just chill and look forward to your new computers!
P.s. Please don't bother customer service. They know literally nothing about this, people here are probably more clued on. It's time they could be spending with people they can actually help