MacBook Pro Repair Extension Program for Video Issues

[Radaideh]

I have MPR early 2013 , and I have the same problem with GPU and need to replace the logic board , I sent to the authorized store and they tell my that my MBP out of the program because it is over 4 years, the activation date was on 23-April-2013 , that means just less month !! what can I do ? Is there any way repair my Mac ? plz HELP

 

[theGreyeyeGemini]

Which store was this?

Yeh @Tazg101 I'd also like to know which apple store this was, and did you ever have any previous repairs on this MBP, and not just the video card issue?

 

[brandscill]

I have MPR early 2013 , and I have the same problem with GPU and need to replace the logic board , I sent to the authorized store and they tell my that my MBP out of the program because it is over 4 years, the activation date was on 23-April-2013 , that means just less month !! what can I do ? Is there any way repair my Mac ? plz HELP

Go to an Apple Store, they have more room to wiggle.

 

[AlanSimp]

This is what happened with me. The Genius noted that they cannot even check the computer into Apple's internal system, because it is now vintage and the option to select 'Early 2011' has been removed.

I have sent my letter to Apple requesting an update to disable the defective AMD GPU permanently. I hope others send letters with the same request, as this would return the computer to a usable state, even with the dGPU failure.

Currently, Apple does not offer support for this and most of their support staff are unable to say how to accomplish this (even though it should be possible and relatively easy.)

[doublepost=1497497153][/doublepost]I found a video on Youtube last night showing how you boot up in command line mode then type in some unix commands and then create a directory where you move the graphics driver files to in order to remove them from where they usually are.

 

[ilian92]

[doublepost=1497497153][/doublepost]I found a video on Youtube last night showing how you boot up in command line mode then type in some unix commands and then create a directory where you move the graphics driver files to in order to remove them from where they usually are.

Check out this thread. Describes the same process in text form as well as the most common things that can slow you down, like the hard drive becoming Read Only due to too many emergency shut downs.

 

[Brooks530]

I wanted to post on this forum as I just had my problem resolved by Apple. I am the second owner of a Mid 2012 Macbook Pro 15" Retina. I started having problems in February of this year and found the repair program information in August. I first tried contacting someone at Apple around August and mentioned the repair program. She immediately told me it had ended in January of 2017. Conversation ends and I resort to shopping for a new laptop for a couple days. I end up finding that one of the system resets allows it to work for a couple minutes before it switches GPU cards (NVIDIA is the bad card). Fast forward to last week, my Macbook has been unusable for the last couple weeks, I ring up Apple on my day off and am able to chat with a Technician. Once I mentioned that I believed it was a GPU problem and described the symptoms she transferred me to a higher up who I then explained the symptoms to. He asked to verify the problems I had mentioned and we talked about the NVIDIA GPU being a problem. He also asked if there were any other problems and I mentioned that I had cracked the LCD in the lower left corner (nothing major, just produced a black bar bottom inch of screen). I never mentioned the repair program during this second conversation, and also thought that they might use the broken LCD against me to say they can't warranty it. I spoke to the technician and supervisor for no longer than 15 minutes and they had a box overnighted to my house to send in my Macbook.

Fast forward to today, I received my Macbook Pro in an overnighted FedEx box, hoping that since I hadn't heard from them that they had resolved the problem. I open up the box to find my freshly fixed Macbook with the Product Repair Summary paper (attached below). I am SHOCKED to see that Apple has fixed MORE than needed! They even replaced the Retina screen FREE! There are a couple other replacements that I am not familiar with but very grateful to receive.

Parts replaced:
Logic Board
Display 15"
Board I/O
Cable, I/O, Flex
Cable, I/O, Right

Cost: $0.00

I hope this helps peoples experience with Apple. It is a known problem that the black screen at startup is caused by the NVIDIA GPU failure. When calling Apple, mention the GPU being a problem and also download GFXcardstatus as it allows you to see which graphics card is in use on your Mac.

 

[appleMACpie]

I am a very disgruntled customer. My video issue on my Macbook Pro Retina mid 2012 didn't reveal itself until earlier this month and I immediately took it to the Apple Store where I was told I was just outside the 4 year window to have my logic board repaired for free. Why didn't Apple make owners of the faulty product that they sold us aware of the issue? Why have they placed a time limit on fixing their error? Both highly unfair and prejudicial practices and I think a class action lawsuit may be in order here. Certainly the press should be made aware of these dubious practices by one of the richest and most powerful corporations in the world.

 

[AppleMacFinder]

I am a very disgruntled customer. My video issue on my Macbook Pro Retina mid 2012 didn't reveal itself until earlier this month and I immediately took it to the Apple Store where I was told I was just outside the 4 year window to have my logic board repaired for free. Why didn't Apple make owners of the faulty product that they sold us aware of the issue? Why have they placed a time limit on fixing their error? Both highly unfair and prejudicial practices and I think a class action lawsuit may be in order here. Certainly the press should be made aware of these dubious practices by one of the richest and most powerful corporations in the world.

You could still disable that discrete GPU and live (almost) perfectly without it. Please check this thread for more info - https://forums.macrumors.com/thread...ntel-integrated-gpu-efi-variable-fix.2037591/

 

[theGreyeyeGemini]

I am a very disgruntled customer. My video issue on my Macbook Pro Retina mid 2012 didn't reveal itself until earlier this month and I immediately took it to the Apple Store where I was told I was just outside the 4 year window to have my logic board repaired for free. Why didn't Apple make owners of the faulty product that they sold us aware of the issue? Why have they placed a time limit on fixing their error? Both highly unfair and prejudicial practices and I think a class action lawsuit may be in order here. Certainly the press should be made aware of these dubious practices by one of the richest and most powerful corporations in the world.

Yep I hear you loud and clear, I spent almost 5 months trying to convince Apple support teams and their lawyers to honour my Sales of Goods Act/Consumer Law claim as I was within the 6yr time limit with my Early 2011 17" MBP brought direct from them.

I'm all over these many RepairProgram 'threads' showing what responses and complete neglect from apple to achieve a fair outcome on the fact they sold us all "soon to be" damaged goods.
I looked after my MBP extremely well and the only failure it had was the one that was quite clearly 'built in'. (The American courts had them banged to rights over it, but apple never bothered to contact all the individuals that bought the faulty MBP's even though they ask for all our deets to the point of our blood type when we walk through their doors and hand over our cash cash money money.)

I'm exhausted with the fact now that APPLE CARE is just pure irony.

My advisors were/are still looking for multiple people to create a 'class action suit' as they have made it quite clear, me as an individual claimant isn't worth their time....typically, no better than ambulance chasers!!

@AppleMacFinder has a good fix page, mine lasted 2 more months after using his fix, but as I use Adobe software daily it's not much more use than an oversized and heavy web browser.

Good luck with it all.
[doublepost=1511565071][/doublepost]

U.K. Poster here.

Then after 40 minutes in store the manager said, lets forget about the fix .. have a new MacBook . And I walked away with a brand new MacBook Pro with a receipt for 1899.00.

Shockingly good service....like @brandscill said, which UK store was this?
TVM.

 

[druwin]

Not sure if anyone has seen this but looks like 2012/early 2013 Retina are next on the list.
https://www.apple.com/uk/support/macbookpro-videoissues/
Wondering if late 2013 and 2014 will be next

 

[hallux]

Why didn't Apple make owners of the faulty product that they sold us aware of the issue? Why have they placed a time limit on fixing their error?

What were they going to do? They won't repair a computer without a verified issue, if you haven't experienced the failure they can't verify the issue. Also, at 5 years the computer gets flagged as "vintage" and hardware service is no longer available from Apple.

Vintage and obsolete products - Apple Support

 

[nigelbb]

What were they going to do? They won't repair a computer without a verified issue, if you haven't experienced the failure they can't verify the issue. Also, at 5 years the computer gets flagged as "vintage" and hardware service is no longer available from Apple.

Vintage and obsolete products - Apple Support

Car manufacturers issue recalls for known issues (not necessarily safety related) & gp to great lengths to find & contact the owners of affected vehicles. At the very least Apple should have contacted all customers who bought directly from them.

 

[EVE1008]

Not sure if anyone has seen this but looks like 2012/early 2013 Retina are next on the list.
https://www.apple.com/uk/support/macbookpro-videoissues/
Wondering if late 2013 and 2014 will be next

I have MacBook Pro Retina 13" mid 2014 and just one month after the Apple Care expired it suddenly stopped working. Last morning I tried to turn it on, but the screen was black.
At the Apple Store they told me that I need to replace the logic board.

Has anyone experienced the same problem? Thank you for your help.

 

[hallux]

Car manufacturers issue recalls for known issues (not necessarily safety related) & gp to great lengths to find & contact the owners of affected vehicles. At the very least Apple should have contacted all customers who bought directly from them.

Again, if the system hasn't failed during the specified repair period, Apple isn't going to fix it. Along with those recalls are conditions for the repair, same would apply here and those conditions have not been met if the system hasn't failed.

Take, for example, the current Takata airbag recall. My vehicle assuredly falls within the manufacture dates for when those inflators were installed. However, because of the area of the country that I live in, my vehicle does not qualify (yet). I can't just roll into the dealer and say I know I have the bad inflators and demand they be replaced.

I have MacBook Pro Retina 13" mid 2014 and just one month after the Apple Care expired it suddenly stopped working. Last morning I tried to turn it on, but the screen was black.
At the Apple Store they told me that I need to replace the logic board.

Has anyone experienced the same problem? Thank you for your help.

This is a different issue from the one in this thread, I suggest you start a new one.

 

[Mr_Brightside_@]

Not sure if anyone has seen this but looks like 2012/early 2013 Retina are next on the list.
https://www.apple.com/uk/support/macbookpro-videoissues/
Wondering if late 2013 and 2014 will be next

They aren't 'next', they were included since the beginning. The 2011s have simply been removed, once they became vintage.

 

[maxmilder]

I’m in a similar situation with an early 2013 rMBP (256GB SSD, 8GB ram, NVIDIA GeForce GT 650M, 2.4GHz i7) that I purchased in the holidays of 2013... I've had a persistent video issue for years despite Apple replacing my logic board in winter 2015 (for free, under AppleCare). During start-up, the display shows static (

- not my video, but looks just like this) as well as artifacts on the screen when doing CPU intensive work (Premiere CC, Lightroom CC)...

I had no idea that there was a repair program for video issues on my machine so once my AppleCare ran out, I figured I’d be out of luck. But once I found out about the program, I got in touch with Apple.

Beginning 12/15/17, I've been working with Apple Support over the phone to try and get my machine repaired (no local Apple retail store). Although I was technically JUST past the 4 year deadline from date of purchase (https://www.apple.com/support/macbookpro-videoissues/), my rep was able to squeeze me in since I had sent the machine in for repair in the past... During our conversation, i was also asked if I had any other issues with the machine and explained that my battery was kinda shot (which I kinda expected in a 4 year old machine) and was surprised when they offered a free battery replacement in addition to fixing the video issue...

Then I was told that repair depot didn't have the parts available to repair the video issues or battery so I was offered two options: (1) continue to wait until the part is in stock (no ETA) and they’ll repair my machine for free when available or (2) get $750 off a like-for-like 2017 MBP. At first the rep told me that this offer only applied to the non-tB MBP but after giving them a hard time about the dedicated graphics card, it sounds like I’d be “allowed” to purchase the base tbMBP model (aka $2300+ out-of-pocket)

I'm curious if anyone else is in a similar situation with this program or if anyone has any advice... at this point I’ve waited over 45 days for the parts to be in stock, and the issue is getting worse with every day that passes. I’ve been patient and understanding so far but feel like their offer of $750 off a new machine was inadequate - I don’t feel that forcing me into a $2300+ upgrade in order to get a functioning machine is fair but cant put off my work much longer...