Agreed. I wish Apple would spin off the computer biz. Mac Inc.
Ridiculous and Blasphemous!
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MacBook Pro Vertical Striping Issue
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Ridiculous and Blasphemous!
Well.... the problem has not gone away. Bought this computer a few days ago. Man i am so angry... this is my first mac... I have had so many wireless problems.
I LOVE all of the features. But my goodness! The HP laptop i was using has had less problems!
I LOVE all of the features. But my goodness! The HP laptop i was using has had less problems!
It looks as though there is a series of LED's not lighting... this problem just affects LED screens, correct? From what I know of my fluorescent-lit LCD screens, they're lit from the side, while this looks like it's lit from the bottom, where the most heat would be present as that's where the vents are. Does this stage-lighting (as I think of it, 'cause that's what it resembles to me
) occur when it's first booted up, or does it occur after it's been running a while, or is it absolutely random?From what I've been told at an Apple Store, Apple employees aren't allowed to discuss anything related to Apple on 3rd party sites and they are strictly prohibited from posting content on sites as an employee- responding to Macbook Pro issue as a "Genius" has done a few pages back.
"" Can't verify if it is a genius, says he/she is one.
Seems to be hardware related
Brought my 2 month old zebra mbp 2.66 last week to the reseller and just got a reply that the screen was defective and will be replaced. So although you temporarily can resolve the issue using crtl-shift-eject it definitely seems to be a hardware issue.
Brought my 2 month old zebra mbp 2.66 last week to the reseller and just got a reply that the screen was defective and will be replaced. So although you temporarily can resolve the issue using crtl-shift-eject it definitely seems to be a hardware issue.
K. Well it did it again today....
I am within my 14 days. Should i take it back? What do you all think...
If it is widespread then i could just get another one! Ug. Also what about everything on my harddrive and all my programs and everything. Would they just replace the screen and give me back my laptop all like it was?
I am within my 14 days. Should i take it back? What do you all think...
If it is widespread then i could just get another one! Ug. Also what about everything on my harddrive and all my programs and everything. Would they just replace the screen and give me back my laptop all like it was?
I say take it back.
Well, you will certainly need to back up your stuff somewhere else.
Anyway, if I were you, being within the 14 days, I'd simply want my money back (tell him why) and then get another one. No repairs.
Absolutely no repairs. Brand new, no question. However, (just like anything really,) you're still just as likely to have the same problem on the new one, so you've got decisions to make.
My MBP has done this ever since the first week. FYI, it's the new Penryn multi-touch MBP. I tried to show the issue to Apple but of course with it being intermittent, it's difficult to reproduce. It's happening more frequently now - every day it seems. I suspect it happens when the temperature is a little lower than room temp. I can close / reopen my display till the cow come home and nothing will fix it... until I've run the machine for a few minutes and it's warmed up.
No wonder Apple are ignoring this problem. It will cost them a fortune to replace all those displays.
I'm buying the apple care package today. It seems to be the only way to own a mac and not get screwed on inevitable repair costs. As a first time experience switching to mac this is very discouraging.
No wonder Apple are ignoring this problem. It will cost them a fortune to replace all those displays.
I'm buying the apple care package today. It seems to be the only way to own a mac and not get screwed on inevitable repair costs. As a first time experience switching to mac this is very discouraging.
people are always so quick to say give me a new one, like that will fix it. with such a high failure rate it is very possible that another new one will have the same issue maybe not right away but that only means it will be further down the road and you will be closer to your warranty expiring. sounds like my friend was right when he said buy the warranty.
you remember back when it didn't make sense to buy a warranty because it was new and it would work and last at least a good 3 years, those were the days.
the only way a new one would fix it is if apple figured out what they did wrong in manufacturing and fix the problem. but with it only being 2 months old you would have to hope that your had been in storage for a long time and that your new one is from the fixed batch. that is assuming they have actually fixed the issue.
so the best answer is how quick do you need it back?
it will take them longer to fix it then replace it if you didnt get any upgrades just back up what you got and tell them you want a replacement.
allthough sometimes your lucky and a fixed one is better than a new one for example the tech working on it can clearly see the flaw and does something to keep it from happening again with the new one. but the odds of that are slim.
or apple knows and doesnt care about the problem and instead of doing the right thing and recalling their known defective product they decide to replace ones that are broken on a 1 by 1 basis maybe they will get lucky and people will just deal with it instead of getting it fixed or they will last till outside of the warranty and then the people will have to pay to get it fixed instead of apple. it's cheaper than a recall but dishonest.
what we should do is boycott them and not buy their products until they do the right thing, but that wont happen either, will it.
and we wonder how companies get away with this, its because we let them.
maybe i am a bit jaded but is it just me or do other people often find themselves buying new things that don't work properly.
and thats the sad thing.
they are only doing bad by themselves. in the short run they are gona make a **** load of money on people buying warranties. but in the long run they will loose customers because of there poor workmanship.
save heaps of money on not recalling a known defective product . in the millions
make money on people buying a warranty they wouldn't buy otherwise.
in the millions
loose customers because not doing the right thing = priceless.
maybe microsoft wont have to worry about better advertising if apple keeps stabbing themselves in the back. only time will tell if they decide to do the right thing.
large companies now adays don't care about their own reputation they made something good back in the day so now its ok to cut corners to make more money so you can forget about how you became popular in the first place. while a smaller company would have allready given the go ahead because their reputation can't withstand that.
I did mention that, and why mess around with repairs when he's well within the rules everyone agreed to previous to purchase? He's not saying anything like "C'mon - it's only a couple months old! Gimme a new one!"
Too right. It really doesn't seem like that long ago, either, scoffing inwardly (and politely refusing) attempts to get you to buy extended warranties in all sorts of flavors. ("What if a knob falls off?" Gasp!) Although, another couple hundred on extended Apple Care is worth it to me, as my computer is my livelihood. $175 extended warranty on a $350 digital camera? Please - that's insulting.
But back on topic, if only an extended warranty were a solution to the striping.
Apple really, really, madly, deeply need to get their acts together when it comes to displays. Find another supplier, make their own, whatever - anything.
Every display they've built into anything for the past couple of years have been varying degrees of Suck, and it's putting people off. I used to see people switching from the PC all the time, but nowadays everywhere I go there are tons of people who want to switch to the Mac but ask me things like "I've heard so many horror stories about gradients and other problems with the displays; are they true?" and I have to be honest... I've seen it first hand! Heck my own iMac is on its second display and that sucks too, just like every one I've ever tried even in their own stores. And I've just watched yet another person who would've loved to convert to the Mac decide to get a branded PC instead because of this.
iPhones - dead pixels abound. Mine's got 5. Plus the whole negative black thing that plagued them for a while.
iMacs - 20" 'fading' gradient, 24" 'yellowing' gradient. No matte option.
Macbooks - similar quality, no matte option.
Macbook Pro - heard of the same old gradients, and this striping issue that seemingly everyone has.
Screens are so important... they're a central aspect to all of their main products including (especially) their flagship Mac and yet they continue to neglect the quality of them over and over and over. What's the matter with them?! It's like they're just sat there with their ears plugged going "LA LA LA I CAN'T HEAR YOU" and churning them out over and over, and it's losing them so much potential custom.
I'm holding off the MBP because of it too, and I was really hoping to upgrade from this Powerbook some time soon.
Every display they've built into anything for the past couple of years have been varying degrees of Suck, and it's putting people off. I used to see people switching from the PC all the time, but nowadays everywhere I go there are tons of people who want to switch to the Mac but ask me things like "I've heard so many horror stories about gradients and other problems with the displays; are they true?" and I have to be honest... I've seen it first hand! Heck my own iMac is on its second display and that sucks too, just like every one I've ever tried even in their own stores. And I've just watched yet another person who would've loved to convert to the Mac decide to get a branded PC instead because of this.
iPhones - dead pixels abound. Mine's got 5. Plus the whole negative black thing that plagued them for a while.
iMacs - 20" 'fading' gradient, 24" 'yellowing' gradient. No matte option.
Macbooks - similar quality, no matte option.
Macbook Pro - heard of the same old gradients, and this striping issue that seemingly everyone has.
Screens are so important... they're a central aspect to all of their main products including (especially) their flagship Mac and yet they continue to neglect the quality of them over and over and over. What's the matter with them?! It's like they're just sat there with their ears plugged going "LA LA LA I CAN'T HEAR YOU" and churning them out over and over, and it's losing them so much potential custom.
I'm holding off the MBP because of it too, and I was really hoping to upgrade from this Powerbook some time soon.
If it helps anyone, i bought a Matte 15'' MBP a couple of days ago in store and have had no striping issues thus far.
Sorry to be the jerk that has to say it, but thats what i first said to myself when i read this thread BEFORE i had this problem. I was like, aahhh pffftt i wont have this problem. yeah....
So im gonna go talk to a representative tomorrow. Ill let you all know what happens.
Oh darn. I was about to purchase a MBP until I came across this thread. Should I wait til this issue is resolved? Or should I just go ahead and purchase with AppleCare?
So the Cinema Display is the only good display Apple has, eh?
Yeah, but that's about three years out of date.
Oh darn. I was about to purchase a MBP until I came across this thread. Should I wait til this issue is resolved? Or should I just go ahead and purchase with AppleCare?
I Wouldnt have bought any other computer. It is just frustrating. If you can, wait for the revision. Although it might have just as many problems.
Or more... if you consider that the current MBP's building process has been tuned for the past years.
thistle
So the Cinema Display is the only good display Apple has, eh?
Correct.
Exactly. It's only in the last 2 years or so they went crappy. I fear for the next revision of ACDs...
I'd probably buy a MBP anyway, as it's an issue that you can supposedly reset by sleeping and waking it so it's not that big a deal. I mean what's the alternative... Windows/Linux... ugh. It's just saddening, and you expect better quality for that kind of money.
ooops i didn't mean to reply to your post with that comment just a general statement. with my job it just puts me on edge as soon as i see someone say just get a new one (when i know it wont fix the problem) which wasn't you who said that so sorry.
glad you said that. for a company that is so concerned about how a product looks they don't seem concerned about what people really end up starring at all day and will remember.
does apple really make there own panels? they should learn from Microsoft do a little research and just have the best company do it for you.
i used to think the display wasnt that important till i was at my lawyers house and he had the largest display i ever saw at the time and he said something to the effect that you use the display and your chair at your computer more than anything else and not to skimp on them. so i got rid of my 17" refurbished crt that my brother nick named shotgun for the noise it makes and got rid of my wooden computer chair, i only wish i had done it sooner.