Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I'm not sure I understand your comment... Whether or not Apple makes or buys displays from other mfg (which they do) Apple is responsible for picking high quality displays which they don't, they pick very cheap & poor quality displays & put them in pretty cases. This is why you can see issues across the imac & macbook/pro lines....
I'm saying the MacBook Pro display comes with the MacBook Pro not separately.
 
I got my macbook pro last week and this problem came up once already. Since it is easy to fix ie closing the display or resetting the display, it didn't bother me. This is nothing compared to the vast array of problems i've seen dell, hp, toshiba, compaq, etc users have. I am a senior in college and PCs are popular since theyre so cheap so i see those things every day. If it bothers you, just remember you could have a PC.
 
I'm a Genius at an Apple Store. I have not seen a single MacBook Pro with this problem.

Does your boss know you are posting and reading forums? It is my understanding as part of your NDA agreements you are not allowed to read or post on public forums regarding these types of problems that are not in your knowledge base.
 
Does your boss know you are posting and reading forums? It is my understanding as part of your NDA agreements you are not allowed to read or post on public forums regarding these types of problems that are not in your knowledge base.

Cool- StopComplaining and his Mommy both read and post at MacRumors!
 
15" MacBook Pro: Most problematic Mac ever. :rolleyes:

In my years of experience as an apple technician and the amount of machines we get into the shop not so, I've repaired 10 times the amount of powerbooks and ibooks than MBP's, and the most MBP's I get are core duo's and rarely get any core 2 duos. I have seen this problem a couple of times but in the cases I have handled I have not seen that all of them show the same faulty part in common, some tend to be the inverter board, others the logic board, and rarely I have had to change displays in these striping issues. In my experience the iMac G5 and Power Mac G5's with liquid cooling have been the worse machines in terms of quality. iMac G5 have had consistent failures with severe Logic Board and PSU problems, and Power Macs with everything that can you can think of that could possibly go wrong going wrong. Murphy and Power Macs tend to be very good bed fellows.

Yeah it's like Apple use to never have any issues at all unless of course you count.

-Powerbook logic board failures
-iBook logic board failures
-Powerbook Titanium monitor bezel breaking
-Powerbook Titanium paint chipping
-G4 Cube power button problems
-G4 Cube case cracking
-PowerMac G4 towers that sounded like a wind-tunnel

I'm just saying that people who think Apple's quality use to be any different are just trying to remember the good old times while forgetting the problems that existed back then.

I agree with you 100%. Although the quicksilvers have been the most rock solid machine I have seen along with the iMac g4. Apple has always had problems but as a technician with both platforms I get WAY less apples than PC's whoever thinks apple has a horrible quality problem should look at ACER and HP. Lenovo and Apple I get about the same amount with thinkpads just a tad less than Macs. Apple has always had problems, nobody's perfect, but from the numbers I receive at the shop I really don't see quality control issues compared to the other stuff on the market. Just because there are people out there with bad luck and they're not alone doesn't mean that they're automatically going downhill. Last time I checked we were the dominant species in the planet, with huge numbers, we might not beat cockroaches or ants in population but Im guessing that with our decent numbers and out of that number that owns macs there are people bound to have issues.:p
 
In my years of experience as an apple technician and the amount of machines we get into the shop not so, I've repaired 10 times the amount of powerbooks and ibooks than MBP's, and the most MBP's I get are core duo's and rarely get any core 2 duos. I have seen this problem a couple of times but in the cases I have handled I have not seen that all of them show the same faulty part in common, some tend to be the inverter board, others the logic board, and rarely I have had to change displays in these striping issues. In my experience the iMac G5 and Power Mac G5's with liquid cooling have been the worse machines in terms of quality. iMac G5 have had consistent failures with severe Logic Board and PSU problems, and Power Macs with everything that can you can think of that could possibly go wrong going wrong. Murphy and Power Macs tend to be very good bed fellows.

So it looks like PowerPC Macs had more problems than Intel Macs...
 
Still better than a PC

Yeah, I've had this problem only once. I bought my MBP back in March as soon as the current one came out and have had very few problems with it. My dad's Gateway on the other hand...nothing but problem after problem with the display, hard drive, and case. Yeah, I'll stick with Mac over PC anytime. Not to mention having to put up with Vista over Leopard? Noway!

-Cheers comrades
 
someone submitted this (unverified). Tech note for Apple techs

Symptoms
Customers may report seeing multiple, dark vertical bands or dark bumps starting along the bottom of the MacBook Pro (15-inch, Early 2008) or MacBook Pro (17-inch, Early 2008) with the high resolution LED backlit display.

Products Affected
MacBook Pro (15-inch Early 2008), MacBook Pro (17-inch, Early 2008)
Resolution
If this is the case, prompt the customer to put the display to sleep

Put the computer to sleep via the menu option or by closing the clamshell.
After verifying the customer's display is asleep, have the customer wake the computer.
The dark areas should be gone.

Do not have the computer sent in for repair. This is a known issue which is being investigated.
 
someone submitted this (unverified). Tech note for Apple techs

Interesting. There is no arguing over whether a fix is hardware or software related, because it could be either, or a combination. Software controls hardware, and the relationship is not really seperable.
 
same thing happened to me yesterday,I was scared to death.The only solution I thought at that moment was restarting it and it worked but when I see it next time I will try CONTROL+SHIFT+EJECT to reset the screen...
 
I have this problem in my latest gen 15" mbp also. In addition, my 3 co-workers that have the same gen machines as me have all seen it as well, though it is with varying frequencies. Mine occurs almost every other day, whereas 2 of the others have only seen it once. Given the difference in timing of our purchases (bought mine day 1 and one of the other guys just got his last week) and the sheer statistics of this situation I would have to believe that this is a problem in nearly every if not every latest gen 15" mbp. It may just be that people don't notice or care about the problem, usually plug into an external display or just haven't seen it yet.

The interesting thing is that many other co-workers have the late-2007 15" mbps, with supposedly the same display tech and everything and NONE of them has ever seen this problem. The only thing that could potentially be different is the 512mb of graphics mem in our new ones vs theirs...

I just hope Apple takes care of us at some point. I'm sure they will once they figure out the best course of action.

As for quality, I had WAY more problems with my 1.25ghz powerbook g4... and I think a lot of it was just lessons learned for apple with this alumninum case design.
 
Does your boss know you are posting and reading forums? It is my understanding as part of your NDA agreements you are not allowed to read or post on public forums regarding these types of problems that are not in your knowledge base.

Where I work we're encouraged to look at MacRumors to find fixes for customers who call (when we can't find said fix in our own database). It's not disclosure if we're just reading MR.
 
Does your boss know you are posting and reading forums? It is my understanding as part of your NDA agreements you are not allowed to read or post on public forums regarding these types of problems that are not in your knowledge base.
(emphasis added by me)
Where I work we're encouraged to look at MacRumors to find fixes for customers who call (when we can't find said fix in our own database). It's not disclosure if we're just reading MR.
During your reading, you missed the posting part.
 
well, it finally happened to me.
I've had this penryn MBP the day after they came out and just now when I unplugged it and opened up the lid after it was closed and plugged, I got the vertical bars.
I did the shift control eject button and it went away, lol, I guess I'm part of the club now!
 
Don't know if I'd go that far... a little over-priced yes, but they have great color fidelity and viewing angles. View gradients on an Apple LCD vs. something from Walmart and you will see the difference.
yeah glossy screens have always had a better picture than frosted screens.

have you seen the viewing angle of the new 20" imac if you don't have it perpendicular with your face it turns brown.

allthough the 24" does not have this issue.

apple only puts its better parts in its top of the line products it's all about marketing. computers don't cost that much any more. allthough i am sure the way how they custom design there computers it adds more to the cost.

i can build a faster pc for less money thats easily upgradeable. and i dont have to buy things i dont need. like lcd, keyboard and mouse on the imac. the other things that make me mad apple only offers better customiziabilty straight from the factory on only the more expensive model, like 7200rpm 2.5" drive not on a base macbook pro or on a mini. mac mini superdrive not on the base model. imac choice of video card not on the 20".

it's all marketing if you want a mac and you are comparing it to a pc, dont bother. they lag behind with the most current specs because they pick a speed and it stays there for a year and the price never goes down.

they are happy with there price point and there marketing. and there what is it called this one is only so much more and its better.

so once you have looked at pc and you look at a mac after you become ok with spending a grand just to get one then you find out that you need to spend an extra 500 to get what you would have gotten in the pc you were looking at. you will never be able to upgrade the video card. and its a pain to upgrade anything else like processor. hard drives are also not so fun to replace. the only easy thing is memory and that excludes the mini. and the only way your getting pci expansion on a desktop is with the mac pro.

i want to buy a mac but i will have to give up all these conveniences i have been spoiled with over the years of owning pc's.

and heaven forbid it brakes and i have to find a replacement part that i have no choice but to buy the same thing i had before at a high price.

why should a computer technician because incase it does brake a replacement part will likelly cost just as much as the warranty if not more. if it doesnt brake thats about 170 extra you gave apple. as if it wasn't expensive enough.

if they trust the hardware they use why dont they just include the 3 year warranty. most people will want to buy a new computer in 3 years anyway.

i would be much more likelly to buy a cheaper mac non-pro mid size tower (with more modest specs, i dont need a server). where its easy to work on and if the display brakes i can buy a new one easily instead of braking it open to replace the lcd.
 
one question that was brought up that has yet to be answered is if it either screen type or primarily the matte or gloss. granted that this seems to happen more then other issues so im guess that screen type does not play a roll.

its not the screen that is the issues it is the back light of the lcd. now this seems to be either power setting as in maybe some where in the code it was written to dim the backlight after a certain amount of time and instead of the entire led panel dimming every other one dims.

is this only happening with leopard?

is the laptop running on the battery when this occurs or is plugged in to a power source?

this doesnt seem like a huge issue but its something that needs to be fixed. its only the backlight not running currently, i dont believe that this effects other areas of the machine.

i have yet to own a mac but i will be purchasing a mbp in the next month or so. it is required for my program at uwm. i have nothing against pcs, in fact i know a great deal about how pcs work where as i know little about macs. i dont see myself changing my life style nor do i think i will become an elite member of some club. i want a good and trusted computer to handle my work and fun.
 
someone submitted this (unverified). Tech note for Apple techs "Put the computer to sleep via the menu option or by closing the clamshell.
After verifying the customer's display is asleep, have the customer wake the computer.
The dark areas should be gone".

so will they replace hard drive's that die from being put to sleep so often as a result of this workaround?

i say no because you wont be able to prove it. unless its under warranty still
 
I have this problem in my latest gen 15" mbp also. In addition, my 3 co-workers that have the same gen machines as me have all seen it as well, though it is with varying frequencies. Mine occurs almost every other day, whereas 2 of the others have only seen it once. Given the difference in timing of our purchases (bought mine day 1 and one of the other guys just got his last week) and the sheer statistics of this situation I would have to believe that this is a problem in nearly every if not every latest gen 15" mbp. It may just be that people don't notice or care about the problem, usually plug into an external display or just haven't seen it yet.

The interesting thing is that many other co-workers have the late-2007 15" mbps, with supposedly the same display tech and everything and NONE of them has ever seen this problem. The only thing that could potentially be different is the 512mb of graphics mem in our new ones vs theirs...

I just hope Apple takes care of us at some point. I'm sure they will once they figure out the best course of action.

As for quality, I had WAY more problems with my 1.25ghz powerbook g4... and I think a lot of it was just lessons learned for apple with this alumninum case design.

I have a similar late-2007 15" MBP, and have not had any of these screen issues occur. This must be something attributed in hardware that is different from the previous revision. Though I would like to mention that if it is LED backlit, there is no inverter board; that is specific to CCFL backlit displays. I recall reading this either in this thread or somewhere else...

yeah but at the expense of there own reputation?

I don't know. I know for a fact that the people that populate this board do not make up the majority of people who own apple products. It depends if this issue gets big enough to be picked up by larger news outlets that it would actually have greater consequence to their reputation (like the battery issues).
 
(emphasis added by me)

During your reading, you missed the posting part.

Meh, I just wanted to make a point that those of us who work for Apple (in some shape, manner, or form) do come here and it doesn't violate our NDA. Also, posting as a normal user doesn't violate our NDA as well (of course we don't give out any of Apple's secrets).

EDIT:

BASE91 said:

Does your boss know you are posting and reading forums? It is my understanding as part of your NDA agreements you are not allowed to read or post on public forums regarding these types of problems that are not in your knowledge base.

I was mainly responding to that.
 
Meh, I just wanted to make a point that those of us who work for Apple (in some shape, manner, or form) do come here and it doesn't violate our NDA. Also, posting as a normal user doesn't violate our NDA as well (of course we don't give out any of Apple's secrets).

dethl, rather not debate this topic on here... especially if you are in the apple legal department ;). I know when I was experiencing this exact problem it was suggested to refer to the apple forums posts and the one macrumors. Needless to say for a whole month I did deal with a lot of frustration of going back and forth to the store. To apple's credit, it was being swapped out every time to keep me satisfied.

So now that we know apple employees are seeing these topics it would be safe to say they "know about it"....
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.