MacBook Pro (with Touch Bar) freezes desktop

Discussion in 'MacBook Pro' started by talwarsirav, Dec 27, 2016.

  1. talwarsirav macrumors newbie

    Apr 25, 2016
    Every 10 to 15 minutes, the desktop of my new MBP freezes. I cannot click anything, nor can I open any new app. The only solution is to force shut down the MacBook and restart it to make it work again. Any solutions or similar experiences?
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    That's not normal, try a clean install of the OS and failing that, call Apple as something is defective.​
  3. Dante256 macrumors newbie


    Dec 29, 2016

    I'm having exactly the same problem. It is infuriating
  4. talwarsirav thread starter macrumors newbie

    Apr 25, 2016
    I emailed Mr. Tim Cook regarding this as well, I am yet to receive a reply after 3 days.
    --- Post Merged, Dec 29, 2016 ---
    I emailed Mr. Tim Cook regarding this as well, I am yet to receive a reply after 3 days.
  5. mrex macrumors 68030


    Jul 16, 2014
    How about installing the os rather than waiting an email? And if that doesnt work, send the laptop back or replace it.
  6. idark77 macrumors 6502


    Dec 2, 2014
    Clean install macOS, after that if the issue appears again I suggest to exchange immediately.
  7. BrianBaughn macrumors 603


    Feb 13, 2011
    Baltimore, Maryland
    Are these issues in User Accounts that were migrated from an older model Mac?

    In any case, try a new, test User Account to see if the issue exists. It won't take more than 10 or 15 minutes to find out if what you're saying is accurate.
  8. kwandrews macrumors 6502

    Mar 7, 2012
    Colorado, USA
    Agree....clean install is always the way to use a new device IMO. I had this too until the clean install.
  9. Dante256 macrumors newbie


    Dec 29, 2016
    Two new is installs and still problematic. Freezing touch pad, and crashing Mac.

    Replaced the unit yesterday at the Apple shop. and froze again today
  10. philosopherdog macrumors 6502a


    Dec 29, 2008
    It's most likely a software issue. Are you trying this with a totally clean install? I would take it back if so. It shouldn't be doing this.
  11. diskotekblackbox macrumors newbie


    Aug 23, 2016
    My 13" Touch MacBook Pro does the same, clean install, it begins with some of the icons being blank, and then I can't start new programs, but the ones that are open still functions

    only way is to hold down the power button and reboot it
  12. talwarsirav thread starter macrumors newbie

    Apr 25, 2016
    Whats the use of spending $2,000+ on a machine that needs to be rebooted frequently?
    --- Post Merged, Jan 3, 2017 ---
    I did, to no avail.
    --- Post Merged, Jan 3, 2017 ---
    At least you were able to exchange it. Apple has a discriminatory policy of offering no exchange or returns in India.
    --- Post Merged, Jan 3, 2017 ---
    Apple doesn't allow exchange in India, so much for diversity!!!
    --- Post Merged, Jan 3, 2017 ---
    I did some troubleshooting as per Mr. Federighi, who was kind enough to reply to my email. That did not solve the issue.
    Soon after, I was assigned a technical expert and then a relations expert.

    Like all relations expert, he sugarcoated "a no return policy" to me and asked me to adjust to this garbage they call MacBook Pro.
  13. Playmbl macrumors newbie


    Jan 2, 2017
    Unfortunately, it's common. Not hardware related, software issues. Here you have more info about users reporting this behavior and some solutions, till Apple fix the bug in coming macOS updates:

    Introducing this commands in Terminal, to clean Finder's cache and doing maintenance tasks with Onyx afterwards, solved it permanently for me:

    rm -fR ~/Library/Saved\ Application\ State/ ~/Library/Caches/; killall Finder

    mv ~/Library/Preferences/{,.backup}.plist; killall Finder

    Other people just type the command "killall dock" to kill the dock when the problem appears. But they report the bug reproduces some time later. So, it's surprising to have to say this in such a expensive machine but... good luck with it! :)
  14. arthurvi macrumors newbie


    Jan 3, 2017
    Having the same issue, about once a day. First the Downloads stack in the dock freezes, later the entire UI freezes (often after opening Mission control). The weird thing is that it is only the UI, the processes in the background continue to run.

    Tried these commands, I hope it all goes well now!
  15. talwarsirav thread starter macrumors newbie

    Apr 25, 2016
    Thanks I have done that. Lets hope the problem doesn't repeat again.
  16. nathanindc macrumors newbie

    Feb 28, 2017
    have a loaded tb macbook pro purchased new from georgetown apple store in jan 2017. freezes up. usually when i am up against a deadline. no solution other than hard re boot even after 40 min call to apple support so expensive and so disappointing. going to return it in 6 hours
  17. bartvk macrumors 6502


    Dec 29, 2016
    The Netherlands
    I don't see why you make such a fuss about it. Just bring in the machine for repair. Done.

    You've paid good money to get service for such things.
  18. agaskew macrumors 6502

    Dec 3, 2009
    If you can be bothered, look through the Console (Applications > Utilities) and you may see some entries in there that can help pinpoint of this is hardware, software or maybe driver-related. (This was how I proved to Apple that my 2012 rMBP had consistent Intel GPU failures, and I got it swapped). If Apple truly offers no exchange or returns in India, well that really sucks :(
  19. nilesh.0604 macrumors newbie

    Jun 6, 2018

    I tried the same steps with my 2016 macbook pro with touch bar, but no use. is there further steps you did?
  20. Olyduck, Oct 18, 2018
    Last edited: Oct 18, 2018

    Olyduck macrumors newbie

    Oct 18, 2018
    Olympia, Washington
    Hi there- I also had multiple random freezes on my new 2018 13” MBP with touchbar. After I did a reinstall of High Sierra, prior to release of Mojave, the freezes appeared to have stopped. However, if you go to the Apple Support forums and do a search for “2018 13” MacBook Pro random freeze”, you’ll see over 100 posts dating back to about August 2018, from frustrated customers experiencing this issue.

    The frustration was not only due the disruption of their work, but also with the apparent lack of any public statement from Apple about this issue. I have asked several online Mac related magazines to report on this issue, but have not seen anything yet. I posted an opionion in the Apple Support forum that Apple should exercise some corporate resposibibility and make some kind of statement, even if the problem solving is not yet completed, but Apple deleted my post, informing me that “it was not constructive”.

    Some have posted that upgrading to Mojave stopped the freezes, while others report that the freezes have persisted post Mojave installation. There’s all sorts of conjecture about whether its a hardware or OS software issue, or perhaps high resource load or incompatibility with some app. Others are wondering about the new T2 chip.

    The point is, Apple could issue some kind of statement about what’s up, so owners of these new (and expensive) machines are not left wondering if they will be stuck with an unsolvable hardware issue after their warrentee or Apple Care has expired.

    Good luck to you.
  21. yunuzzz macrumors newbie


    Jul 31, 2016
    I had a same issue today. My 2018 15" MacBook Pro with Mojave freezes and heats up randomly. Every opened apps crashes. Quitting apps not worked. Logging out or trying to shut down not worked. Heats up quickly when in idle. Even cpu usage was %0 the temperature rises above 90C. I hope its not hardware related.

    So I decided to reinstall High Sierra. It's been 2-3 hours but everything seems normal for now.

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