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MacPro Harpertown Flaws - Leopard?? HELP!

MikeL said:
Heh. You must be new, eh? Bought the marketing, and bought the machine? It's really just a computer. New models (and old models) occasionally have flaws and problems. Do you think Apple has a well-stocked refurb page because they're constantly swapping out employee computers?
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No, I owned an iBook G4 which was rock solid and never failed on me. Computers (especially the MacPro) are a tool which people use to get work done. If I go down to Home Depot and buy myself a set of power tools, I expect that they work and don't fail on me, or I'll tell them to shove it up their ass and return them. These are all tools people are using to get a job done, and they need them to work.

Furthermore, I understand that ALL companies will have refurbs. But to me having refurbs doesn't reflect returns from customers, it reflects quality control, that after it came off the assembly line it just wasn't up to spec, and so they had fix things before it met their standards.
 
Norco said:
No, I owned an iBook G4 which was rock solid and never failed on me. Computers (especially the MacPro) are a tool which people use to get work done. If I go down to Home Depot and buy myself a set of power tools, I expect that they work and don't fail on me, or I'll tell them to shove it up their ass and return them. These are all tools people are using to get a job done, and they need them to work.

Furthermore, I understand that ALL companies will have refurbs. But to me having refurbs doesn't reflect returns from customers, it reflects quality control, that after it came off the assembly line it just wasn't up to spec, and so they had fix things before it met their standards.
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but surely if their quality control was pulling that many to fix things, they should check more than just a few as their are obviously some slipping through with issues
 
Norco said:
No, I owned an iBook G4 which was rock solid and never failed on me. Computers (especially the MacPro) are a tool which people use to get work done. If I go down to Home Depot and buy myself a set of power tools, I expect that they work and don't fail on me, or I'll tell them to shove it up their ass and return them. These are all tools people are using to get a job done, and they need them to work.

Furthermore, I understand that ALL companies will have refurbs. But to me having refurbs doesn't reflect returns from customers, it reflects quality control, that after it came off the assembly line it just wasn't up to spec, and so they had fix things before it met their standards.
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So by your way of thinking, no complex system should ever have problems. Thanks for that particular view of reality.

And you think a refurb is a machine that didn't pass QC? Dream on, fella. Machines that don't pass QC are fixed and sold as new--because they are. Refurbs are mostly computers that used to sit in someone's home or business, and were replaced under warranty by Apple. Generally speaking, Apple gets three tries to fix a machine before they replace it.

And computers such as the OP's aren't often refurbs--they're resold at the Apple Store they were bought at and returned to as "refreshed."
 
Picking up new MacPro tomorrow...

So, nothing came out of the Apple Store except the fact that the Genius bar is far more superior than Apple phone support. Of course, the system acts perfect in front of an Apple employee, and there is no sign of anything.

Anyway, he ran a hardware test and found nothing, but that was the hardware test that came with the restore discs, he didn't have the real one on him. Everything checked out fine and I was on my way with the MacPro.

I come home, it boots up, hooray! I come online to post in the forums, Safari locks up. I understand, could just be a Leopard glitch, shut down, restart, start to post again, locks up again. Shut down, try and turn on, don't work, not booting up either drive. Finally after the 5th boot up, only recognized my drive with Leopard not Apples only this time was showing a weird mirror effect on the dock. Graphics issue? Who cares.

Called up Apple Genius Bar again to tell him what was happening. He said sounds like a Logic Board problem. Getting my new MacPro tomorrow since I'm within the 14 days or something. They were a huge help. More help than Apple phone. So result: Getting New MacPro Tomorrow. Can't wait. Christmas all over again.

Thanks for putting up with me everyone. I will post tomorrow with the new system.... If it works.
 
darthraige said:
So, nothing came out of the Apple Store except the fact that the Genius bar is far more superior than Apple phone support. Of course, the system acts perfect in front of an Apple employee, and there is no sign of anything.

Anyway, he ran a hardware test and found nothing, but that was the hardware test that came with the restore discs, he didn't have the real one on him. Everything checked out fine and I was on my way with the MacPro.

I come home, it boots up, hooray! I come online to post in the forums, Safari locks up. I understand, could just be a Leopard glitch, shut down, restart, start to post again, locks up again. Shut down, try and turn on, don't work, not booting up either drive. Finally after the 5th boot up, only recognized my drive with Leopard not Apples only this time was showing a weird mirror effect on the dock. Graphics issue? Who cares.

Called up Apple Genius Bar again to tell him what was happening. He said sounds like a Logic Board problem. Getting my new MacPro tomorrow since I'm within the 14 days or something. They were a huge help. More help than Apple phone. So result: Getting New MacPro Tomorrow. Can't wait. Christmas all over again.

Thanks for putting up with me everyone. I will post tomorrow with the new system.... If it works.
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Glad you got the result you wanted, and glad to see Apple's support is worth trusting :)

Let us know how you get on with your new Mac Pro. I'm looking to order a Mac Pro but want to know how you get on before ordering :)
 
And you thought we were just blowing sunshine when we told you to avoid phone support. Seriously, phone support and the Apple store... two different beasts.

I went in to the Apple Store and told them my run down. He went to the back, confirmed it and thanked me for narrowing it down for them. Long story short, they shipped my laptop back two days after I dropped it off with a bunch of goodies.

Not too shabby.
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ErikAndre said:
And you thought we were just blowing sunshine when we told you to avoid phone support. Seriously, phone support and the Apple store... two different beasts.

I went in to the Apple Store and told them my run down. He went to the back, confirmed it and thanked me for narrowing it down for them. Long story short, they shipped my laptop back two days after I dropped it off with a bunch of goodies.

Not too shabby.
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Yea, pretty excited the way it turned out. Can't wait for the machine. New MacPro tomorrow, 10.5.2 on Friday hopefully. Not too shabby.
 
darthraige said:
Yea, pretty excited the way it turned out. Can't wait for the machine. New MacPro tomorrow
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This may be a dumb question, but will you get a brand-spanking-new-fresh-off-the-assembly-line-sealed-box-unit or some kind of certified refurb?
 
tugger said:
This may be a dumb question, but will you get a brand-spanking-new-fresh-off-the-assembly-line-sealed-box-unit or some kind of certified refurb?
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Brand spanking new fresh off the assembly line sealed box unit. :D

Since I'm within the 14 days of purchasing and it's a defective MacPro, I get to exchange for a brand new one. No refurb. I would not except a refurb.
 
Sepharial said:
Im starting to get worried.. mine also locks when using Safari from time to time. .often with strange graphic glitches. I thought it could be software related.. :confused:
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Well, you can try not using Safari and see if the problem still exist? Hard to do screen corruption (consistent ones, at least) unless it's video card or driver issue.
 
darthraige said:
3. When I try to start the machine back up, it hangs for a long long time. Sometimes I'll get a weird icon on the gray screen that is a "folder with a question mark" in it flashing... What does that mean? Death?

4. When I am actually in Leopard, and use Safari, sometimes it will lock up. Have to power down.
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3. You may want to make sure your boot up drive is selected in the startup disk control panel.

4. Your entire system will lock up? If not just try a force quit or being patient to see if it will recover.

In any case I do think you should contact Apple as soon as possible in a calm manner. Being pissy with them will not help your situation.

nevermind, didn't see this.

Got the new machine. Everything is working fannnnnnntastic!
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I agree wholeheartedly about the genius bar....I had my iphone replaced after the earpiece speaker went kapoot on DAY 31....luckily my "genius" was willing to bend the rules! Btw, I go to the Hingham Apple Store, they're great there!
 
4God said:
Wow, curious to know what the exact issue was. I'd also like to know if it occurs again with your new machine.

Check out these links: http://www.xlr8yourmac.com/systems/2008_mac_pro_reports.html#storytop

and http://discussions.apple.com/thread.jspa?threadID=1358062&tstart=0
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The only thing occurring here and there is this weird mirror effect on the dock. (As seen below.) Hopefully 10.5.2 is going to fix this. When it happens, all I have to do is restart it and fixes itself. But I haven't been getting any freezes so far... What's even odder is that you can't take a snapshot of the screen when it happens. Had to use a camera.

mirror1.jpg
 
darthraige said:
The only thing occurring here and there is this weird mirror effect on the dock. (As seen below.) Hopefully 10.5.2 is going to fix this. When it happens, all I have to do is restart it and fixes itself. But I haven't been getting any freezes so far... What's even odder is that you can't take a snapshot of the screen when it happens. Had to use a camera.

mirror1.jpg
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Weird. Well, so far so good *knocks on wood desk* since I reinstalled Leopard, installed 4 more gigs of ram, and reseated the video card.
Still, as I indicated in the 10.5.2 soon thread, I can't wait for the update.
 
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