FIVE percent vs 40 percent? I wouldn't have even guessed that. Wow. The truth is in the numbers.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Macs Saving IBM Money on IT Management Despite Higher Up Front Cost
- Thread starter MacRumors
- Start date
- Sort by reaction score
I wish Apple sells OSX licenses for virtual environment... so I can use OSX instead of Windows.
Short list of crapthat my IBM issued thinkpad has done that has lead me to calling IT:
1 - Can't see wifi networks. IT's solution is to uninstall and reinstall the wifi driver. I consider myself pretty tech savvy. I've done a lot of stuff to try and fix this. Updating drivers doesn't fix it. Disabling and reenabling it doesn't fix it. The only thing that fixes it is uninstalling and reinstalling the driver. Uninstalling the driver causes it to lose the credentials to connect. So every day I probably waste 5-10 minutes just screwing around to get my laptop to connect to wifi.
In my 20 years of using Macs, I have never once had to uninstall and reinstall a driver. I don't even know if that's possible.
2 - Blue Screen of Death. They happen. I don't know why. All I do is reboot and hope that I haven't lost too much progress. Probably happens once a month. I have had perhaps 3 kernel panics on a Mac before in my 20 years of owning/using them. They all occurred on the same laptop which had been dropped... I suspect I damaged the hard drive from the drop. Still works most of the time (like I said, 3 panics. And that drop occurred 4 or 5 years ago.)
3 - Refusal to connect to the mail server. The issue ended up being something about my DNS settings on my laptop. Or something. I know how to set that kind of thing on my Mac, but every time I ever touched them was when I was illegally tethering with my iPhone 3GS on AT&T (back before tethering was allowed at all on AT&T's network.) I've never needed to touch the settings other than that.
So yeah. In 2 years of working at IBM, I've called IT several times about my Windows laptop. Each one over BS that has never come up in my 20 years of using Macs, or comes up much more rarely on my Macs.
… which is why IT departments routinely recommend PCs when it's time to purchase new equipment. The more trouble end users have with the equipment, the more calls to IT, and the more important the department becomes. It's basically a jobs program for IT workers. Why recommend a system that would make you unnecessary to a company?
Okay go buy the latest iMacs and u tell me how it is. With that given option.. Go buy it and tell me ur opinion. When u mentioned what the puck it means it's exactly what I meant.
IBM this year began adopting Macs for its employees, a move the company says has been highly successful. Speaking at the JAMF Nation User Conference (via AppleInsider) earlier this week, IBM vice president of Workplace-as-a-Service Fletcher Previn said that far fewer Mac users require help with their machines than IBM's PC users.
"Every Mac that we buy is making and saving IBM money," he said, as the Macs require less management and setup effort than PCs, even though they cost more up front.
Just five percent of employees using Macs call IBM's internal help desk for troubleshooting, while 40 percent of the company's PC users make calls to the help desk. According to Previn, these numbers point towards the Mac's ease of use and the solid job the IBM team has done setting up Macs at the company. IBM's Mac onboarding experience is highly streamlined, making it easy for employees to do much of the setup work themselves in a short period of time.IBM is rolling out 1,900 Macs to its employees each week, and there are more than 130,000 iOS and Mac devices being used by IBM employees at the current time. In July, IBM CIO Jeff Smith said he thought IBM might end up purchasing 150,000 to 200,000 Macs on a regular basis for the company's 400,000 employees.
As of 2014, Apple and IBM have been working together to create specialized enterprise-focused apps and services for iOS devices. Under the partnership, IBM is selling iOS devices to its corporate customers, developing apps, and providing on-demand AppleCare service.
Article Link: Macs Saving IBM Money on IT Management Despite Higher Up Front Cost
If you arent trolling...
File searching, file management, less crashes, force quit that actually works, low level system authentication (UNIX property), professional quality built in applications like iMovie and Garageband, Preview for editing images on the fly, network administration tools that make the ones in windows look like a mess left over from 1994 and disk management software that is borderline entertaining it's such a pleasure to use.
To mention a few.
I keep Windows and OS X machines. My PC is great for gaming. But for day to day file management, internet browsing and office work, you'd have to be mad not to prefer a Mac.
And OS X is completely capable of customization. It sounds like you used an iPad and thought that was OS X...
Wonder how many would call helpdesk if mac/win was handed out equally regardless of the users preference, sort of A/B testing. That would draw a more accurate picture.
IBM's highly technical workforce is dumb, really. The same folks that were using PC's are moved to Mac's and the calls dropped. Maybe IBM employees get smarter when they move to Mac's.
It's not JUST the use of OS X. It's the synergy between OS X and Apple's hardware that makes the Mac as great as it is. Putting OS X on Windows hardware is like putting lipstick on a Pig.
I happen to work at one of those big-box resellers who very recently was in the news. As it turns out, my current company made and issued laptop is ages old and woefully underpowered. So much for using it for any meaningfully productive software development tasks... It's sad, really.
That being said, I'm a huge Apple fan after a fellow coworker suggested I might find less frustrations with OSX than with Windows. It goes without saying that since purchasing my own MacBook, I've been very satisfied and often very strongly recommend Apple over PCs to the bemusement of my family and friends.
(I'm also quick to point out to work colleagues, too, the misleading marketing koolaid of our own products over Apple's...)
But... it's the same pool of users so it is a fair comparison.
Same here 2008 MBP 17" (sniff no longer made) bought on ebay several years ago, tinkered a little (SSD etc.) and it just runs great.
Even when my motherboard died (I have this thing on 24/7 Apple fixed it with a depot charge (Very reasonable $$$)
I use a DELL PC with Windows XP Pro so I can use a certain program and just the PC start up is already nerve wrecking.
Control Alt Delete to start, haha, triple LOL and are you kidding,? Time to get coffee before this thing is up and running.
OS X system software is FREEEEEEEEEE
Beat that PC world!
They won't, at least not anymore now that they're making their own computers (surface book&surface pro) and if they ever do...it will be running Windows.
This was my experience as well. I completely switched after leaving a job that require me to be the IT guy. The only frustrations I have had were usually cause by Flash. Once I could block it. Problem solved.
No drivers, NO BSODs, no registry, no NTFS, no defrag, no Antivirus or Antimalware.
Easier software installations, easier backup and restore of settings etc.
I don't think that's it at all. Based on what I see at my company, Mac users don't expect much from Help Desk drones, so they are more likely to try to fix things themselves.
Long after IBM stopped making PC hardware they remained biased toward PC compatible and Windows based systems to their detriment. Now that they have broken the ice on Macs they are experiencing what Mac users and commercial shops were telling them all along. Lower total cost of ownership by a large margin, and higher user satisfaction, higher reliability, higher capability, including running every OS out there including Windblows and Linux and essentially every flavor of PC OS.
On top of all that, the marginal cost really isn't even much higher, and all of that margin buys quality and longevity and interoperability.
What took you so long? Don't answer. We know already.
Rocketman
On top of all that, the marginal cost really isn't even much higher, and all of that margin buys quality and longevity and interoperability.
What took you so long? Don't answer. We know already.
Rocketman