As I mentioned about iwack (latest version)..that's what i was referring to. I have mac pro and 4k iMac ..don't need another iMac to know what's good or not. And previous versions of iMac are good...but depends on how you upgrade your specs.
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Macs Saving IBM Money on IT Management Despite Higher Up Front Cost
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Anytime help is local and self-help the user understands the problem and the solution. They do not rely on some bureaucratic black box of hoped for solutions with associated delays and costs.
That's how.
Also less problems to begin with helps alot.
RM
The fact you have less customizations makes it easier.
Try supporting users who customize everything on PCs and you'll soon realize why enterprise restricts a lot.
It would be that way at my office if I could stop people from upgrading the OS on day 1 everytime Apple releases a new version. Oh and stop people from downloading MacKeeper 
if 40% of IBMs users are calling thier help desk, it's not a PC v Mac issue, they have some major software issues that are not being solved or who ever setup thier infrastructure , got it very wrong .
I bet most of those calls are to reset the passwords.
I bet most of those calls are to reset the passwords.
Macs are PCs . They last the same. If anything the current macs with everything soldered on will result in greater failure rates, as they cannot be repaired . I've changed failed parts on macs and they keep on going... Not anymore !
People - come on! I remember the IBM-Apple agreement from last year. This is obviously part of the deal. Like any other big company they tell their people what to use. Whether Macs were great or not, their people get told to use them.
If people are going to swallow everything in a press release as it it is gospel, god help you - you are primed for manipulation. This is business.
If people are going to swallow everything in a press release as it it is gospel, god help you - you are primed for manipulation. This is business.
Sorry Microsoft, your annoying "PC does what?" tagline and cringe-worthy ads make me less likely to buy a new Windows PC, not more.
https://t.co/qgKlmT1Hqa
https://t.co/qgKlmT1Hqa
That's so obvious. It's being done in same way in every company I worked, nothing magical in this. Why would it work in any other way.
Actually I didn't need to install Office in most of the companies I worked for. Such basic stuffs come pre-installed. Nothing to do with Macs, just plain simple logic.
Yep, I worked at a company in the 90's that had about the same number of PC and Macs. We had one full time support person for the PCs and none for the macs. When we did have a problem with the Macs we called the local mac store and they fixed the problem. I guess that occurred less than a handful of times during any given year.
Its been this way for a long time. We have converted 2 of my wife's sisters from PCs to Macs in the last 5 years and they are both on their 2nd generation of Macs and will never buy a PC again. They say, and they are not technical people at all, that the problems are 100's of time less with Macs than PCs.
There's always a guy that assumes that "only Apple fans got them" and "Apple paid IBM to say that," because, you know, IBM needs Apple's money.
I'm curious what exactly people do to their pcs to break them. My college laptop from 2004 still works, dont use it anymore, but it works. My desktop from 2007 has upgraded parts and is still my main desktop (core 2 quad extreme edition, ssd, new gpu - dont use the pc to game anymore, work related now mostly). Laptop from 2010 still going strong, added ram, ssd, can upgrade gpu if I want. Both on latest windows 10 and wouldnt be on latest osx if they were macs. I didn't buy the cheapest thing on the market when it was new, but they sure seem to last.. Perhaps it helps that I have some technical knowledge, but I couldnt see myself still using an unupgradable imac from 2007.
my bf used to go through at least one laptop per year. ever so often he resorted to restoring his system to date when everything worked ok. after a while he would give up dealing with it and just got a new one.
i used to help some but not too much because i don't like being anyone's techie. i would remove malware once in a while. even with my reluctance to help, i spent a lot of time on his computers to the point that we got into huge disputes and i finally told him, if he wants my help he'll have to switch to mac. he was angry and hesitant because it was so expensive, but once he got his first macbook pro he understood and didn't really ask me for help much. except when he was trying to do things the PC way, then i would show him the more clever mac way and we was ecstatic. he now owns more apple devices than me, but he is barely on his 2nd mac in the last 10 years. to which i could say to him, see? it's cheaper in the long run.
i used to help some but not too much because i don't like being anyone's techie. i would remove malware once in a while. even with my reluctance to help, i spent a lot of time on his computers to the point that we got into huge disputes and i finally told him, if he wants my help he'll have to switch to mac. he was angry and hesitant because it was so expensive, but once he got his first macbook pro he understood and didn't really ask me for help much. except when he was trying to do things the PC way, then i would show him the more clever mac way and we was ecstatic. he now owns more apple devices than me, but he is barely on his 2nd mac in the last 10 years. to which i could say to him, see? it's cheaper in the long run.
You turn a Mac on and it works without doing anything. At least till right now, macs are a usable version of Linux. So you can tinker till your hearts content, or you don't have to tinker at all, they just work. Macs serve the best of both worlds.
When I worked in the UK I was the only Mac user in a SAP shop. I was able to do everything with SAP that I needed and a lot of things other workers in my area were not able to do because of their PCs. In order to get my job done I had to tell people "No I won't do it for you, go to IT and get them to fix/configure/install what you need to make it work on your PC".
Come on people, the only thing this proves is that either Mac users are smarter or that Macs are more reliable and easier to use.
Cisco's BYOD program was pretty hyped at its inception http://www.infoworld.com/article/2612386/mac-os-x/cisco-shows-how-to-manage-35-000-macs.html. Employees would develop their own, informal support networks and wikis etc. But what they reportedly discovered was that while compelling line staff to self-support saved IT money, the overall drag to productivity of expecting employees to peer or self support was pretty expensive too. I'd like to hear what the actual findings of that program were. Anecdotal accounts from a handful of employees are hardly a basis for conclusions.
IBM this year began adopting Macs for its employees, a move the company says has been highly successful. Speaking at the JAMF Nation User Conference (via AppleInsider) earlier this week, IBM vice president of Workplace-as-a-Service Fletcher Previn said that far fewer Mac users require help with their machines than IBM's PC users.
"Every Mac that we buy is making and saving IBM money," he said, as the Macs require less management and setup effort than PCs, even though they cost more up front.
Just five percent of employees using Macs call IBM's internal help desk for troubleshooting, while 40 percent of the company's PC users make calls to the help desk. According to Previn, these numbers point towards the Mac's ease of use and the solid job the IBM team has done setting up Macs at the company. IBM's Mac onboarding experience is highly streamlined, making it easy for employees to do much of the setup work themselves in a short period of time.IBM is rolling out 1,900 Macs to its employees each week, and there are more than 130,000 iOS and Mac devices being used by IBM employees at the current time. In July, IBM CIO Jeff Smith said he thought IBM might end up purchasing 150,000 to 200,000 Macs on a regular basis for the company's 400,000 employees.
As of 2014, Apple and IBM have been working together to create specialized enterprise-focused apps and services for iOS devices. Under the partnership, IBM is selling iOS devices to its corporate customers, developing apps, and providing on-demand AppleCare service.
Article Link: Macs Saving IBM Money on IT Management Despite Higher Up Front Cost
I'm ex-IBM and all staff set their own computers up. There's nothing new about this! It's always been made so easy that even someone who's never owned a computer before could follow the simple procedure.
IBM are using the same process with the Macs that they used for Windows based machines.
In all fairness, though, part of this is the result of IBM embracing Macs at their company. A worker choosing to use a Mac in a company that prides itself as a "Microsoft shop" is bound to run into issues stemming from the company's reliance on Microsoft-specific solutions that may not play well with Macs. Connecting a Mac to a corporate Windows network has historically been a pain in the ass.
It doesn't matter what version of Windows end users have. Windows is the easier ecosystem to support & manage.
Reminds me of an old Apple joke. What does the letters IBM stand for...."I'd Buy Macintosh".
The ease of supporting and managing an ecosystem should be weighed against any loss of productivity stemming from the user hostile nature of that ecosystem.
I'm thinking you have no evidence to back this up. It seems like pure speculation on your part based on how you'd run a company.
I'm kind of amused by the "this could never be true" bias to many of the posts here. Then again, I'm usually amused by most of the Mac vs. Windows vs. Linux discussions.
Not the case at all. Everyone has the choice of a MacBook, equivalent (ish) Lenovo or Asus (I think that's the 3rd option). It's the employees decision as to what he can run (bar a few select time where there is a hard requirement for one or the other)
My workplace's desktop is virtual. There is no physical desktop anymore.