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Magic Keyboard scrolling stops working

joelhinch

joelhinch

macrumors 6502
Original poster
Oct 2, 2012
382
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Will stat off by saying I love the Magic Keyboard for my 2018 11” iPad Pro and the trackpad has changed how I use the iPad in ways I never imagined, it really makes it a real contender for a laptop substitute.

I have a weird issue where the two finger scrolling will randomly stop working after some time. Unsure if anyone else is experiencing this so wanted to get some thoughts on this. From that I can see, maybe it is a software bug.

What breaks?
- Only two finger scrolling on the trackpad will randomly stop working, I then have to use the screen to scroll.

What continues to work?
- Everything else continue to work fine, all other gestures continue to work, including pointing and multi touch *three finger expose for example*
- Back light continues to work fine with no black outs, so doesn’t seem to be a connection issue.

Then when I disconnect and reconnect (pickup the iPad from the Magic Keyboard and then sit it back down) the Magic Keyboard. It begins working again.

Has anyone had issues with two finger scrolling with a Magic Trackpad for example via Bluetooth? This would for me confirm software issue and not something related to the Magic Keyboard case.
 
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joelhinch said:
Hi all

I love the Magic Keyboard for my 2018 11” iPad Pro

I have a weird issue where the two finger scrolling will stop working after some time. Unsure if anyone else is seeing this and wanted to get thoughts on maybe its a software bug.

- Two finger scrolling on the trackpad will stop working, i will have to use the screen to scroll.

- All other gestures continue to work, including pointing and multitouch *three finger expose for exsmple*
- Oly scrolling is affected
- Backlight continues to work fine, so doesn’t seem to be a connection issue
Click to expand...
Yes, others had similar issues. I have.
 
Ive had this issue in the last week. Turning on assistive touch in the accessibility settings seems to solve the issue.
 
joelhinch said:
Will stat off by saying I love the Magic Keyboard for my 2018 11” iPad Pro and the trackpad has changed how I use the iPad in ways I never imagined, it really makes it a real contender for a laptop substitute.

I have a weird issue where the two finger scrolling will randomly stop working after some time. Unsure if anyone else is experiencing this so wanted to get some thoughts on this. From that I can see, maybe it is a software bug.

What breaks?
- Only two finger scrolling on the trackpad will randomly stop working, I then have to use the screen to scroll.

What continues to work?
- Everything else continue to work fine, all other gestures continue to work, including pointing and multi touch *three finger expose for example*
- Back light continues to work fine with no black outs, so doesn’t seem to be a connection issue.

Then when I disconnect and reconnect (pickup the iPad from the Magic Keyboard and then sit it back down) the Magic Keyboard. It begins working again.

Has anyone had issues with two finger scrolling with a Magic Trackpad for example via Bluetooth? This would for me confirm software issue and not something related to the Magic Keyboard case.
Click to expand...

Same issue with me.
Also sometimes the backlight continues to stay on even though the iPad is off. Just disconnecting the iPad from the keyboard and reattaching it fixes it.
 
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Folks, here is what Apple says. First, Apple has never heard of these issues and they talk to billions of people a day. If you're experiencing an issue, the first thing you need to do is a hard reboot of the keyboard. If the issue persists, you need erase the keyboard and set it up as new. If the issues continues, you need to plug your keyboard into a computer and do a fresh installation of the OS. Once the OS is installed, you'll need to set-up the keyboard as new (i.e., do NOT restore from a backup). If the issue continues, you'll need an escalation to Engineering. Apple will send you a tool that you'll need to use to do a sysdiagnose, with Mail logging enabled. Once the logs are collected, you'll upload them to Apple and Engineering will get back to you within 24-48 hr. If the issue persists after that, Apple's official position on the matter is that this is a known unknown issue and to keep your keyboard updated to the latest OS.

I think that about covers it - happy troubleshooting!
 
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goonie4life9 said:
Folks, here is what Apple says. First, Apple has never heard of these issues and they talk to billions of people a day. If you're experiencing an issue, the first thing you need to do is a hard reboot of the keyboard. If the issue persists, you need erase the keyboard and set it up as new. If the issues continues, you need to plug your keyboard into a computer and do a fresh installation of the OS. Once the OS is installed, you'll need to set-up the keyboard as new (i.e., do NOT restore from a backup). If the issue continues, you'll need an escalation to Engineering. Apple will send you a tool that you'll need to use to do a sysdiagnose, with Mail logging enabled. Once the logs are collected, you'll upload them to Apple and Engineering will get back to you within 24-48 hr. If the issue persists after that, Apple's official position on the matter is that this is a known unknown issue and to keep your keyboard updated to the latest OS.

I think that about covers it - happy troubleshooting!
Click to expand...
😃The satire is wonderful! But unfortunately those do tend to be the recommended steps🤷‍♂️ But you know you’ll get comments telling you the keyboard has no software.
 
Had the same issues last week where the trackpad just stop working. All I had to do was remove it and then place it back on the keyboard and its started to work again.
 
Had the same issue yesterday. I rebooted my iPad then it worked again.

Also, I got touch click not working correctly once. Every first click doesn’t work. Second works.
 
Same problem here. Taking iPad off and back on the Magic Keyboard resolved it. Hopefully will get picked up next iOS bug fix release.
 
Pretty reproducible issue just keep single finger tapping the touchpad really quick for a minute and then two finger scroll becomes really intermittent, reseating the iPad fixes it.
 
joelhinch said:
Has anyone had issues with two finger scrolling with a Magic Trackpad for example via Bluetooth? This would for me confirm software issue and not something related to the Magic Keyboard case.
Click to expand...

FWIW I use an Apple desktop keyboard and trackpad via Bluetooth and so far that never fails.
 
This issue is a bit maddening. This is such a small thread, guessing it’s not a widespread issue? Single tapping shuts off two finger scrolling for a moment. Restarting, updating, unseating the ipad—none of those suggestions fix it.
 
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pdaholic said:
This issue is a bit maddening. This is such a small thread, guessing it’s not a widespread issue? Single tapping shuts off two finger scrolling for a moment. Restarting, updating, unseating the ipad—none of those suggestions fix it.
Click to expand...
Oh, it‘s still happening and much, much worse in 14.4.2. I hadn’t used my MKB for a month or two but attached it today and saw how bad this trackpad issue is. I never had it like this in the prior iPadOS.
 
Oddly enough, it seems as if the problem arises when I stop using the iPad for a while. I have both the 11 and 12.9. I stopped using the 11 and started using my 12.9. After a few days, the problem ceased. I went back to the 11, and suddenly the 11 started having the problem. We’ll see if letting the 12.9 sit for a while bring the problem out again. Such an annoying bug!
 
I finally figured out the solution to this. I found it by trailing through the forums.
You just have to deactivate assistive touch. Scrolling working perfectly after that.
Good luck
 
Good god this actually worked. It’s been driving me mad, I have even replaced the keyboard thinking it might be a related SW bug on the keyboard. This is the new keyboard 10 mins after receiving it and it was still having the same issue.

Thanks @Swick89 !!!

TURN OFF ASSISTIVE TOUCH!
 
I can fix the issue temporally by unmounting and mounting back on the keyboard.
I also have assistive touch active … so we have to keep that off in order to not get this issue.
WoW that is annoying that we cannot use that function due to this bug.
 
It happens all the time on my mum's iPad and we use assistive touch a lot, so I really don't want to turn it off! Given how long this has been happening for, do you think Apple will ever release a fix? Is it a 'bug' in the software or something more major does anyone know? Reseating the iPad does solve it so far, but as others have said here, that gets very irritating pretty fast!
 
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