Mail Conversation view broken (showing black) in Mac OS High Sierra

Discussion in 'macOS High Sierra (10.13)' started by thewhofan, Oct 3, 2017.

  1. thewhofan, Oct 3, 2017
    Last edited: Oct 4, 2017

    thewhofan macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #1
    After upgrading from Sierra to High Sierra on MBP late 2011 with Crucial SSD with APFS, Mac Mail has a visual bug when displaying email message that are included in any Conversation view. They Just show black. see attached image.

    My MacBook Pro has 2 graphics cards, one in-built and another dedicated GPU for software that requires higher performance. The problem only occurs with the in-built Intel HD Graphics 3000
    and also with specific display colour profiles.

    I found that turning off 'Automatic graphic switching' in system settings so my mac uses the PCIe GPU (AMD Radeon HD 6750M) instead of the In-built GPU (Intel HD Graphics 3000) cures the bug but I cannot keep it on this setting as it causes higher battery drain.

    Changing display profile fixes the problem when using the Intel HD 3000 gpu but only 3 out of 11 display profiles work which doesn’t include my Colorimeter calibrated profile which I need to use for colour correcting photos and design work. See attached images of display profiles that DO and DO NOT work plus image of Mail with and without the bug.

    The problem does not occur when the mac is running in Safe Mode.

    Things I have tried:
    1. I have run Profile First Aid in ColorSync and all profiles are OK.
    2. Reset PRAM
    3. Reset SMC

    This is not a major bug but an annoying one nonetheless which I can work around for now. If anyone has the same problem or might know what may be causing this or other things to try, let me know.

    Thanks

    Display Profiles.jpg Mail Correct View.png Mail with Bug.png
     
  2. W1ll0w macrumors newbie

    W1ll0w

    Joined:
    Jun 7, 2017
    Location:
    UK
    #2
    Yeah I'm getting the same issue. Changing colour profiles or having the ColorSync Utility open doesn't seem to do anything though.

    It doesn't black out all of my emails and it just seems completely random which emails it picks to screw up! Really annoying actually.
     

    Attached Files:

  3. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #3
    What Mac do you have (type / year) and also what GPU's are in your mac? Did you do a clean install or over the top upgrade?

    Is it not just affecting emails that are grouped together in Conversations?

    I found that my problem is related to the in-built GPU (Intel HD 3000) because when Automatic graphic switching is turned off and my Mac uses the AMD Radeon GPU the problem goes away. Also, the problem went away when using Affinity Photo software or ColorSync, both of which will automatically choose to use the AMD Radeon GPU.
     
  4. W1ll0w macrumors newbie

    W1ll0w

    Joined:
    Jun 7, 2017
    Location:
    UK
    #4
    Attached my specs. I did an over the top upgrade.

    Ah upon closer inspection that's exactly the case.

    Ah ok. It's a Mac Mini so no dedicated GPU unfortunately :(
     

    Attached Files:

  5. Hater macrumors 6502

    Hater

    Joined:
    Sep 20, 2017
    Location:
    Edinburgh, Scotland
    #5
    How much RAM do you have?

    4GB is known to cause issues with Sandy Bridge systems running High Sierra, upgrading to 8GB fixes them.
     
  6. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #6
    Might be that High Sierra is not fully compatible with that graphics card.
    My MacBook Pro is about the same age and spec.

    One thing you might want to try is run through the calibration within system settings. There have been reports of that fixing the bug for some people.

    Screen Shot 2017-10-04 at 12.11.34.png Screen Shot 2017-10-04 at 12.13.02.jpg
     
  7. W1ll0w macrumors newbie

    W1ll0w

    Joined:
    Jun 7, 2017
    Location:
    UK
    #7
    16GB
    --- Post Merged, Oct 4, 2017 ---
    Ran calibration and it's fixed! Thanks very much!
     
  8. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #8
    That is great. :)
     
  9. nachoms macrumors newbie

    nachoms

    Joined:
    Sep 29, 2017
    #9
    this is my mac... and i have the same problem... i made downgrade to sierra because y really use the mail app.... please if some one can fixed completly
     

    Attached Files:

  10. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #10
    The problem seems to be with High Sierra and Intel HD Graphics 3000.

    See my post number 6 for possible fix. Worked for the other guy.
     
  11. nachoms macrumors newbie

    nachoms

    Joined:
    Sep 29, 2017
    #11
    WORK FOR ME TOO!!!... thanks a lot!!!!... there is definitely a problem that apple should solve.
     
  12. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #12
    Glad this helped.

    Yes, Apple need to properly fix this as the calibration method of fixing the bug doesn't work for me as I use my own Colorimeter calibrated profile which introduces the bug but also the Mac calibration tool is broken for me and doesn't run through all of the steps involved and creates a horrible looking profile.

    Hopefully more people that have a mac with the Intel HD 3000 gpu using there own custom display profiles have the same problem and Apple become aware of it. Otherwise I will be going back to El Captian or Sierra.
     
  13. Eadgar macrumors newbie

    Eadgar

    Joined:
    Oct 4, 2017
    #13
    --- Post Merged, Oct 4, 2017 ---
    Same black email problem w/my MBP 2011 w/Intel graphic 3000. Genius tried dumping all the Preferences and that worked for a day. This problem ONLY occurs if I reply to an email . . . it goes black after sending. Also if someone replies to an email sent to them, their reply comes in black. I can use Comman-R to see what they wrote but no pix are visible...only text.
    Am trying to re-install Mail and would like to try & Re-install Sierra mail. Am using a 500 GB SSD with 16 GB RAM . . . also have found that ICC profiles are not as accurate as with Sierra. I am frankly not realizing why these factors occur.
     
  14. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #14
    Hi Edgar,
    If you reply to an email or receive a reply from someone then this becomes what is known in Mail as a Conversation and this is the basis of my original post. All emails that are in a Conversation view are bugged and so far it seems to affect macs with Intel HD 3000 graphics. Are you able to post your mac specs from 'About this mac' under apple menu (block your serial number first)
     
  15. Eadgar macrumors newbie

    Eadgar

    Joined:
    Oct 4, 2017
    #15
    First of all . . . the 'problem' w/black emails and replies seems to be fixed after following the advice to calibrate using the in-the-Mac calibrator. I do run a 2nd monitor, which is an NEC 30" and normally calibrate with an EyeOne MDSV sensor .... That calibration seems to harbor those black email glitches.

    My MacBook Pro is
    13", late 2011
    2.4 GHz Intel Core i5
    16 GB's 1600 MHz DDR3 memory
    Intel HD Graphics 3000 512 MB
     
  16. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #16
    That's my problem too. I calibrate my MacBook Pro display using SpyderPro5 with colorimeter so have a custom profile which shows the black emails but it's not just my custom profile that does it. As you can see from the attached pic in the original post only 3 out of 11 display profiles work as indicated by the green ticks and red crosses.

    Could you do me big favour and open up Mail with the emails that you were displaying black then while viewing them cycle through your display profiles within system settings and see if another profiles harbour the black emails.

    Thanks
     
  17. chazwaterman macrumors newbie

    Joined:
    Oct 9, 2017
    #17
    Created an account just to thank you! I was on the phone with Apple for almost an hour, and all they could tell me to do was to reinstall the OS for the 4th time...

    Mac Mini mid 2011
    2.3 Core i5
    16g DDR3
    Home-made fusion drive

    My early 2011 MBP with basically the same setup wasn't giving ANY issues at all, so I had assumed it had something to do with the fusion drive. And I did NOT want to do the Terminal-Fu to separate them...

    Thanks again!
     
  18. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #18
    Good to hear.

    Out of curiosity, what graphics card does your early 2011 MPB have?
     
  19. chazwaterman macrumors newbie

    Joined:
    Oct 9, 2017
    #19
    Integrated. The heaviest lifting I do is iMovie and photoshop, so I didn't spring for dedicated.
     
  20. spiffster01 macrumors newbie

    spiffster01

    Joined:
    Oct 10, 2017
    #20
    Fixed my problem as well using Calibrate on the two monitors I am using, same "Intel HD Graphics 3000 512 MB" as others with the problem!
    Thanks!

    Model Name: Mac mini
    Model Identifier: Macmini5,1
    Processor Name: Intel Core i5
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 3 MB
    Memory: 8 GB
     
  21. Muratore macrumors newbie

    Joined:
    Oct 12, 2017
    #21
    This worked for me!!!

    MBP Early 2011 Intel HD graphics 3000 515 MB

    thanks a lot :)
     
  22. fisharefriends9 macrumors newbie

    Joined:
    Oct 22, 2017
    #22
    I too was having this problem on my early 2011 MacBook Pro but only when using an external monitor and only when emails were being displayed as threads. Running the calibration assistant in display settings with the default options fixed the problem for me.
     
  23. Confederate Rose macrumors newbie

    Confederate Rose

    Joined:
    Nov 16, 2017
    #23
    Apple told me they never heard of this problem, so they told me to reinstall OSX. So glad I found this site to provide me with solutions! All I had to do was calibrate my screen as instructed here. I had the same random issues with black emails when threading messages and photos were turning black, just as others above experienced: MacBook Pro is from 2011 and external monitor is new and calibrating them did the trick. So thank you very for the brilliant advice.
     
  24. thewhofan thread starter macrumors newbie

    thewhofan

    Joined:
    Oct 3, 2017
    #24
    Glad the work around fixed the problem for you. It's a shame that Apple seem to be unaware of this problem which means they won't actually work on a proper fix. Until they decide to issue a bug fix this problem still exists for people like me who use custom calibrated display profiles using a colorimeter.
     
  25. Confederate Rose macrumors newbie

    Confederate Rose

    Joined:
    Nov 16, 2017
    #25
    Bummer that folks are still experiencing calibration problems. I did find more glitches occurring with regard to calibration, colors I select on the screen do not print accurately on my Epson, they do not match the screen, even though my printer software is all updated. And my bold titles in color and black and white look like ink smeared all over the screen in print-preview mode, but the printing is fine -- except certain colors just will not hold in print as they look on the screen for word docs and PDFs.

    Not sure why Apple does not track complaints and address them. That would be logical for me. They keep trying to survey me then ignore the survey feedback and seem to ignore complaints. Hopefully, for all of us, 2018 will bring resolution to these issues.
     

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