Mail Conversation view broken (showing black) in Mac OS High Sierra

Discussion in 'macOS High Sierra (10.13)' started by thewhofan, Oct 3, 2017.

  1. Barry_Ed macrumors newbie


    Dec 3, 2017
  2. lnewmanBoz macrumors newbie


    Dec 6, 2017
    Bozeman, MT
    --- Post Merged, Dec 6, 2017 ---
    In never figured out the calibration, but I turned off "Organize by Conversations" under "View" and the problem disappeared. 16 GB MacBook Pro running 10.13.1 with Intel HD Graphics 3000 512 MB.
  3. Donniboi, Dec 8, 2017
    Last edited: Dec 8, 2017

    Donniboi macrumors newbie

    Sep 8, 2013
    Mac Mini (late 2011) - Intel HD Graphics 3000, Philips 276E7 monitor.

    I just upgraded to OS X 10.13.2 last night, having skipped 10.13.1 in case it did the usual upgrade stunt of ruining my e-mails big time. This time, they weren't shuffled up, lost or otherwise messed up. What a relief!

    Unfortunately, all was not really well. Any messages received since the upgrade that are part of a conversation have the black screen problem. Unchecking "Include related messages" disconnects the e-mail chains and sorts the black screen.

    I then looked at my display profile and noted that it was set to "HD709-A". There were two other profiles. SD170M-A didn't work either, but "PHL 276E7" profile sorted the problem. Conversation e-mails no longer have the black screen problem.

    As my monitor is a Philips 276E7, this is a relief. It looks like using the correct profile sorted things out. I'm not sure how the profile got set to HD709-A, so I can't say if the profile was wrong before I upgraded or the upgrade changed it.

    In short, check that you are set up for the correct display profile for your monitor. It may be as easy as that!
  4. tncastor macrumors newbie

    Dec 22, 2017
    --- Post Merged, Dec 22, 2017 ---
    Using a Mac Mini with 8mb. Calibration of the display solved the problem.
  5. LeSpace macrumors newbie

    Jan 2, 2018
    I have this problem too.

    Thx for the tip lnewmanBoz.

    I started a discussion in AppleCommunity if you want to participate and have more details:

    • MacBook Pro 15" early 2011
    • macOS High Sierra, 10.13.2
    • Intel HD Graphics 3000 512 Mo
    • AMD Radeon HD 6750M 1 Go
    • 16 Go 1333 MHz DDR3
  6. sherwynh macrumors newbie

    Jan 6, 2018
    --- Post Merged, Jan 6, 2018 ---
    my mac mini does the same.
  7. BryceM61 macrumors newbie

    Jan 9, 2018
    I have the same issue - Macbook Pro late 2011.
    I started looking at profiles and calibrations after reading the comments in this thread.
    I found that, with the laptop open and the secondary screen connected, if I had the Mail window on the secondary screen then mail would turn conversations into black boxes. If I dragged the mail window to the laptop screen everything was visible. I checked which profile was selected for the secondary monitor - 3 were listed as available. The one for the monitor by name was not selected - it was some other profile (HD709A). I selected the monitor profile (VG2439 Series) and all was fixed.

    Not good if you use custom profiles but this fixed my issue.
  8. TmanTman macrumors newbie


    Jan 19, 2018
    --- Post Merged, Jan 19, 2018 ---
    Hi, I'm just joining this thread.

    I've also been experiencing the same issue, specifically Apple Mail Conversation Thread view breaking and displaying black blocks where email should appear. I also use custom calibrated color profiles, and it seems that using non-Apple color profiles is part of the problem. (I use the X-Rite ColorMunki Display device for calibration.) Also, when I switch to the Apple factory color profiles, the Apple Mail Conversation Thread bug goes away.

    I've contacted X-Rite and they suggested I try creating a Version 2 color profile which apparently is the type that Apple color profiles are. (X-Rite by default creates a Version 4 color profile.) This did not help.

    I've also noticed that, when using F.Lux's color profile, the bug appears. I've sent an email to Apple's product feedback, and I strongly encourage everyone who is having this problem to send an email to Apple describing the issue. This is the only way that we may have them fix it.

    I'm on a:
    MacBook Pro 15-inch, Late 2011
    2.5 GHz Intel Core i7
    16 GB 1333 MHz DDR3
    Intel HD Graphics 3000 512 MB
    --- Post Merged, Jan 19, 2018 ---
    And by the way, here's the URL to access Apple's Product Feedback Dept.:
  9. LeSpace, Jan 19, 2018
    Last edited: Jan 25, 2018

    LeSpace macrumors newbie

    Jan 2, 2018
  10. thewhofan thread starter macrumors newbie


    Oct 3, 2017
    As far as I am aware, to file a proper bug report you have to be a registered developer and have a developer account with Apple. Also that link is flagged as an fraudulent website with an unsecured connection.
  11. LeSpace macrumors newbie

    Jan 2, 2018
    I don't know what is the issue with this link. I have a warning too, but if I write it myself I have no warning anymore (apparently don't use the https).
    You can also use this address:

    I am not developper (but some years ago, I registered on the Apple's beta program) and I was able to fill a bug report without problem.
  12. chemicalconan macrumors newbie


    Feb 1, 2018
    it only affects emails that are grouped together. and only on certain graphics calibration. I have just switched off the message grouping as it is an easier workaround than to constantly having to choose a different calibration.
    either way, it is an annoying bug and I hope they get it sorted soon!
  13. ahakims macrumors newbie


    Feb 19, 2018
    --- Post Merged, Feb 19, 2018 ---
    hi thanks a lot calibration worked well solved this annoying issue
  14. cheddab3 macrumors newbie


    Mar 9, 2018
    The calibration fixed the problem for me. Thank you!!!

  15. kevinshoulder macrumors newbie


    Mar 21, 2018
    1.7.2 of the i1Display profile created the same issue for me on High Sierra on MacBookPro 2011. Not a blink before this. Now calibartions do not work
  16. thewhofan thread starter macrumors newbie


    Oct 3, 2017
    Can anyone report if this bug has been fixed in 10.13.4?
  17. Fossil07 macrumors newbie

    Apr 11, 2018
    Nope still having same issue on 10.13.4. just installed and had issues with blank email coming in. im using an external screen. Did as you recommended by calibrating the display and all good so far.
    • Mac Book Pro 13" early 2011
    • mac OS High Sierra, 10.13.4
    • Intel HD Graphics 3000 512 Mo
    • 8GB 1333 MHz DDR3

    i join site cause this was the only site to help, couldn't find a fix any where, Was getting annoying.

    thank you heaps
  18. thewhofan thread starter macrumors newbie


    Oct 3, 2017
    Thanks for taking the time to join the site to reply, very much appreciated. I will stick with "Low" Sierra for now until custom profiles are supported.
  19. m_emelchenkov macrumors member


    Mar 27, 2017
    To anyone who want to make their ICC profiles work again: I offer a service of fixing ICC profiles for 10 USD each profile. I made a special software for that, also manual work involved too. Apple did not fix this bug for 8 months (opened Radar bugreport) and it seems they will never fix it because these computers are relatively old.
    Contact details at

Share This Page