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Matte Black iPhone 7 Users Complain About Chipped, Peeling Paint

I'd have to dispute some of what I read here and hear people talking about. Anodization does not bubble and flake off. It's not paint, in layman's terms it's like adding a coloured patina to metal. It can scratch and chip if you drop it but it won't flake off. If by chance it was messed up in a case then chances are grit got under the case. The picture in the article looks like aluminum that's hit pavement with pebbles or something.
 
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Moneoa said:
I'd have to dispute some of what I read here and hear people talking about. Anodization does not bubble and flake off. It's not paint, in layman's terms it's like adding a coloured patina to metal. It can scratch and chip if you drop it but it won't flake off. If by chance it was messed up in a case then chances are grit got under the case. The picture in the article looks like aluminum that's hit pavement with pebbles or something.
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You are wrong. If there are problems with the aluminum or something went wrong in the anodization process it can chip and/or flake.

https://www.finishing.com/279/90.shtml
 
PinkyMacGodess said:
So you are saying that the Apple iPhone uses cheap aluminum? Wow... I never would have seen that coming. (Sarcasm)
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Except that this isn't the case. Apple is actually using quality aluminum. But it isn't the aluminum that is the problem, it's either an issue with the anodized finish itself, or in most cases, user error (abuse).
 
PinkyMacGodess said:
So you are saying that the Apple iPhone uses cheap aluminum? Wow... I never would have seen that coming. (Sarcasm)
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bla, bla, bla. Stop posting lies, I never said that at all. Something is causing the problem and its something in the manufacturing process, a problem with the aluminum or anodization does not mean they are using cheap aluminum. I also posted a link to the same types of problems, someone may be able to read it to you. Aluminum is also made, problems With the manufacturing process can happen with any kind of aluminum. Flaking means problems with the anodization, pitting means possibly the aluminum. I suggest understanding the posts before you respond and maybe the subject also.

*So you are saying apple has never had any problems with their products and they are perfect? Wow....I never would have sern that coming. (Sarcasm)*

Try not being a brand worshiper for a minute. Any company can have manufacturing problems. On ignore.
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Batt4Christ said:
Except that this isn't the case. Apple is actually using quality aluminum. But it isn't the aluminum that is the problem, it's either an issue with the anodized finish itself, or in most cases, user error (abuse).
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Could be a problem in the aluminum Prior to anodization That can cause pitting For example If the ph balance is off in the solution used to clean the aluminum it can weaken the surface causing pitting after anidozation.

Not sure I agree with "most" are user error, at least not most I have seen pictures of. Pitting around the speaker openings as an example. This thread is about chipped, peeling paint and anodization does neither if done properly. It will wear through but not chip or peel.
 
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BeforeTheMeds said:
bla, bla, bla. Stop posting lies, I never said that at all. Something is causing the problem and its something in the manufacturing process, a problem with the aluminum or anodization does not mean they are using cheap aluminum. I also posted a link to the same types of problems, someone may be able to read it to you. Aluminum is also made, problems With the manufacturing process can happen with any kind of aluminum. Flaking means problems with the anodization, pitting means possibly the aluminum. I suggest understanding the posts before you respond and maybe the subject also.

*So you are saying apple has never had any problems with their products and they are perfect? Wow....I never would have sern that coming. (Sarcasm)*

Try not being a brand worshiper for a minute. Any company can have manufacturing problems. On ignore.
[doublepost=1500784979][/doublepost]
Could be a problem in the aluminum Prior to anodization That can cause pitting For example If the ph balance is off in the solution used to clean the aluminum it can weaken the surface causing pitting after anidozation.

Not sure I agree with "most" are user error, at least not most I have seen pictures of. Pitting around the speaker openings as an example.
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Yes I have exact same issue paint getting off from speaker & volume side and the phone is 1 month old.
 
NIGHTMARE^ said:
Yes I have exact same issue paint getting off from speaker & volume side and the phone is 1 month old.
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Exactly. I don't get the brand worship where some will blame anyone but this particular rich company that is making them. Doesn't mean they are a bad company it means these things can happen and apple should replace them. Its obviously a defect.

I have an iphone 6s plus, ipad, atv and mac but do not idolize them nor any company.
 
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BeforeTheMeds said:
Exactly. I don't get the brand worship where some will blame anyone but this particular rich company that is making them. Doesn't mean they are a bad company it means these things can happen and apple should replace them. Its obviously a defect.

I have an iphone 6s plus, ipad, atv and mac but do not idolize them nor any company.
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I don't 'idolize' Apple, or their products. Your name is probably more descriptive than you realize.

I have worked for many manufacturing companies dealing with aluminum, and what is happening is not usual, although it's very limited. Whatever. Ignore me if it makes you feel better. Cheers!
 
See the thing is its not customer fault right you accepting this right but is this happening with anyone than where that person go & ask for, so that company have courage to accept that but instead of doing this they create a policy for cosmetic defect and that goes under cosmetic policy. Company have to take a responsibility and if someone who using Apple products they are loyal customers & fan too but this thing happened with them then Ofcourse it will hurt the sentiment of the person.


8fd615264518b9bf9e43dca5462a865e.jpg
d287503c8775a84d34a73dab7aa0bbd1.jpg
 
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NIGHTMARE^ said:
See the thing is its not customer fault right you accepting this right but is this happening with anyone than where that person go & ask for, so that company have courage to accept that but instead of doing this they create a policy for cosmetic defect and that goes under cosmetic policy. Company have to take a responsibility and if someone who using Apple products they are loyal customers & fan too but this thing happened with them then Of course it will hurt the sentiment of the person.
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Some people don't care what their iPhone looks like. And there are the ones like what I heard in an Apple Store. Someone was trying to get Apple to replace their iPhone because it was was scratched. I was half listening just to see what the tech would say. As soon as he got the negative response to the 'Do you put it in a case', I knew it was about to go sideways, and it did. The guy was upset that the phone was 'that delicate', and sure that Samsung would step up to keep HIM happy if the same thing happened with one of their phones.

It's a tough call when this comes up. Their geniuses have some leeway apparently on how to proceed. If you aren't being a d**k, they may actually swap for you, but no company is likely to warranty the appearance of a product as normal course, unless that defect is widespread and really causing issues. Most people buy the iPhone for the phone function, not the looks. If only looks were part of the functionality...

But it is heartbreaking when it happens.
 
I told Apple care they can inspect the device if their is a single scratch or a dent or any physical damage i will not say word but its keep happening. It started from the charging side now is going to silent ringer button but apple support on Twitter is not saying a single word neither bother to reply and Apple store; what to say god bless them speaking robotic about policy.

If they see if the issue is genuine or not and colour is leaving from the body so its not customer fault. Even Apple using titanium but their is problem they should have to give the support to the customers.

Then why I bought the red colour and paid extra. That was a gift to my fiancé seriously I don't know what other people say but here Apple is wrong.


And you know the funny thing I purchased accidental damage but when I talk them they said cosmetic is not covered, screen or any other damage is covered. I purchased the device in different country and phone is in different country.
 
For the money this is ridiculous. I have an ancient matte black Blackberry I used to use constantly that still looks in mint condition. At least penny-pinching TC pleased his shareholders by cutting corners with shoddy workmanship.
 
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PinkyMacGodess said:
Some people don't care what their iPhone looks like. And there are the ones like what I heard in an Apple Store. Someone was trying to get Apple to replace their iPhone because it was was scratched. I was half listening just to see what the tech would say. As soon as he got the negative response to the 'Do you put it in a case', I knew it was about to go sideways, and it did. The guy was upset that the phone was 'that delicate', and sure that Samsung would step up to keep HIM happy if the same thing happened with one of their phones.

It's a tough call when this comes up. Their geniuses have some leeway apparently on how to proceed. If you aren't being a d**k, they may actually swap for you, but no company is likely to warranty the appearance of a product as normal course, unless that defect is widespread and really causing issues. Most people buy the iPhone for the phone function, not the looks. If only looks were part of the functionality...

But it is heartbreaking when it happens.
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Samsung? LOLOLOL

Maker of plastic smartphones would just give him a new one for a scratch????
 
Batt4Christ said:
Samsung? LOLOLOL

Maker of plastic smartphones would just give him a new one for a scratch????
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Hah, true. I worked in retail in the past. (Who hasn't) At one particular store, the manager was pretty cool, and covered for us when a customer came in wanking about how their stuff just magically broke and they are sure that we will 'make them whole'. Most of the time, everything was peachy, but there were times when the poop got real...

I used to joke that the job would be great if not for the people. Not to say that I myself haven't tried some long shots to get issues dealt with... o_O
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OneMike said:
I know. The person I was replying to worded their reply as if this issue was caused by the user.
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And they had 33 people like their reply.
 
jjdodders said:
I bought a Matte Black 7 Plus a couple weeks ago. The very 2nd day, some of the black paint chipped off the bottom and I took it back and exchanged for a new one. Glad I've got this to look forward to when I've had to phone for a year though...
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Ok... 15 months on, and the phone has spent that entire time in a Quad Lock case (decent quality case!) and the paint around the speakers has chipped off... even though its protected.

fullsizeoutput_5a32.jpg
 
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Apple sucks man, I bought iphone red 7 in one week chipping started I asked for replacement so those fools said its doesn't cover under warranty.

Its manufacturer fault not ours. But customer satisfaction rating give apple top point I don't think so they ask those people who had this problem. So once again Apple sucks in warranty support.
 
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