Matte Black iPhone 7 Users Complain About Chipped, Peeling Paint

[kevinkyoo]

Ive dropped mine 3x: once on asphalt and twice on my bedroom floor. It is still pristine and has 0 scratches or blemishes to my surprise.

I also do not use a case.

Lol. It has scratches. People who say this don't look at it carefully. Hell, putting the phone in and out of my pocket has led to some minor scratches. Are they a deal breaker? No. But to say that your phone has 0 scratches or blemishes from falling onto asphalt and the bedroom floor is ignorance.

 

[jbachandouris]

It amazes me how people think it's Apple's fault, if people drop there phone it's their fault, you can't blame the company that made the phone. I always look after my devices, my iPhone 7 Plus Jet Black has not got a scratch on it (I use a case as well) respect your devices and they will work fine.

Wow, the reading comprehension on this site is lacking. FLAKING of an anodized coating is NOT normal wear and tear. Read some of the comments before replying. SMH

 

[csurfr]

Paint on a car is completely different that anodized aluminum. I will quote a few lines from the link below.

"The anodic oxide structure originates from the aluminum substrate and is composed entirely of aluminum oxide. This aluminum oxide is not applied to the surface like paint or plating, but is fully integrated with the underlying aluminum substrate, so it cannot chip or peel. It has a highly ordered, porous structure that allows for secondary processes such as coloring and sealing."

http://www.anodizing.org/?page=what_is_anodizing

I did not know that Apple ever said that the iPhone was anodized. Maybe they have.

One thing off topic of your post per se. . . The second picture in the article shows an iPhone with the FCC markings on the back. Where does Apple sell the iPhone that this is required to be printed on the phone? Not in years have I seen Apple place this on the back of the phone. The label is in Settings > General > Regulatory. . . Just thought that was a bit odd.

 

[Kennymatic]

Ive dropped mine 3x: once on asphalt and twice on my bedroom floor. It is still pristine and has 0 scratches or blemishes to my surprise.

I also do not use a case.

Seriously? My matte black iPhone 7+ is my most dropped iPhone ever (cause I chose to savour the black without a case). It is also my most scratched iPhone ever. Each drop, usually on the kitchen tile, resulted in a fairly noticeable scratch on the corner.

 

[v0lume4]

Puts me in mind of the slate black iPhone 5 (a phone I actually have). Anybody remember the similar fiasco with that phone?

-- edit:

Parallels can be drawn to complaints that surfaced in 2012 after the release of the Black and Slate iPhone 5, which also drew a lot of criticism from customers due to chipping and scuffing issues.

Should have quoted this in my original post. My bad.

 

[boswald]

I don't know what issue people have/had with the 6s. Mine has been pristine since the day I bought it, and I use an Apple silicone case.

Either there's an insane amount of heat trapped under your case or you're being careless.

 

[jbachandouris]

I did not know that Apple ever said that the iPhone was anodized. Maybe they have.

One thing off topic of your post per se. . . The second picture in the article shows an iPhone with the FCC markings on the back. Where does Apple sell the iPhone that this is required to be printed on the phone? Not in years have I seen Apple place this on the back of the phone. The label is in Settings > General > Regulatory. . . Just thought that was a bit odd.

Great catch! In 6 pages, you're the first one to mention it. I wonder what the full story is.

 

[DonniRJ]

Oh yes, it happened since the 6s, my 6s plus looks nasty now. I used to contact Apple more than 3 times, they keep on telling me that it was cosmetic issue, but really? After a week of very careful usage? Well, but it still functions very well, so yeah.

 

[jbachandouris]

Puts me in mind of the slate black iPhone 5 (a phone I actually have). Anybody remember the similar fiasco with that phone?

Yes. And the users were blamed in the EXACT condescending way. I haven't had the problem as I rarely go caseless.

 

[vvs14]

It amazes me how people think it's Apple's fault, if people drop there phone it's their fault, you can't blame the company that made the phone. I always look after my devices, my iPhone 7 Plus Jet Black has not got a scratch on it (I use a case as well) respect your devices and they will work fine.

If you just research anodization process you will see that this mode of wear and tear is not what you should expect. Anodized aluminum does not chip. This might be a result of improper anodization. You can take perfect care of your device and still have to face this issue. Also, only a few batches might have been affected and hence the probability of you facing the issue is quite low.

 

[raghu8912]

Matte Black iPhone 7 Users Complain About Chipped, Peeling Paint
It is not paint, color on an aluminium is changed by anodization.
"Is an electrolytic passivation process used to increase the thickness of the natural oxide layer on the surface of metal parts."
Anodic films are most commonly applied to protect aluminium alloys.

 

[myrtlebee]

And this would be the reason why I tend to purchase silver Apple devices even though I would prefer black. Wish Apple made devices with black bezels and silver bodies like they once did. My favorite design was the 16GB iPod touch in silver and black (the one without the rear camera).

 

[zaaach48]

I tend to disagree on this one. I used to drop my iPhone 5, which I used to use without a case, many times. Apart from small dents, it never did any major damage. Worked perfect for almost 4 years.

yea winston seems to forget that he can still go out and purchase himself a crappy plastic phone that can take a beating. But there was this big thing that became popular about 10 years ago called the "smartphone"

The reason we still say "blame the user" is because misuse by the user will never cease.

 

[ck2875]

NO ONE does this! I hear this every year with every phone and people like you blame the user.

I'm not affected, but still hate the condescending attitude.

Wasn't meant to be condescending. I'm sure there are legit instances of it being manufacturing issues and that may very well be the case here. I simply was saying I can't help but wonder if it is users treating their phone poorly, but I'm a skeptical person.

I know you said that "NO ONE" does this, but I only mentioned "keys and coins" because I saw what keys and coins can do to an iPhone after I gave my mom my old 6S that had made it a year in perfect condition without me ever using a case and then managed to look like it had been a dog's chew toy after three months of being thrown into her purse.

 

[galacticalien]

Is Tim Crook cutting corners?

 

[truettray]

It's the TiBook all over again!

 

[zaaach48]

Sweet, shall I send you IM's to request your approvals on any topic that I would like to post about?

you could...or you could just not post statements that falsely imply a problem with the entire product line. I am not saying that you are not having a issue with your particular setup, but "i have never had a problem with iPhones until this one, therefore Apple needs to fix the 7+" is a logical fallacy. Perhaps you got a faulty device - doesn't mean the 7+ "needs fixing." maybe there is something wrong with your stereo, or incompatibility (which you will inevitable state that your old phone worked fine, therefore it is the phone.)

Bluetooth is a very low power connection and has always been plagued with disconnect issues, clicks and pops in music, lag, pairing problems, etc. It's just not really good technology. Hence why Apple developed their own chip for their Airpods so they can work reliably.

 

[that be me]

Wondering if these complaints are only about the matte black models and not the other, non-glossy models too.

 

[MH01]

Chipping or scratches quite normal, just check mine flakes of anodised coming off...not normal.

 

[Royal Gala]

Blackgate

 

[KdParker]

My matte black 7 Plus has been in an Apple Silicone case since the day I got it. I also haven't dropped it yet, and I take it out every once in a while to just lightly clean the case and it's still in perfect condition

Riding my matte black plus naked with no chipping issues at all.

 

[nburwell]

Apple should've kept space gray...

 

[2128506]

I have quite a lot of anodised aluminium devices (vaping battery mods) – they scratch and chip for sure, never seen coat peeling off like in pictures here.

 

[MacGod]

Sounds like a rapid rise in the purchase of black Sharpie pens

 

[macs4nw]

Uh huh. Blame the guy who doesn't design the paint, or the hardware, or software, nor does he apply the finish himself or write the code, or even test the product beyond daily use...

Yes. It's all his fault. smh the absurdity of some blind people who think CEO does all and is responsible for all.

Even though they don't do any of the work themselves, CEOs are responsible for anything that comes out of a company, products, written materials, and even official oral communications. The buck does stop with the CEO.